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Custom House DLR Station for ExCel West

Victoria Dock Road, Newham, London, E16 1DR

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Access Guide

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Introduction (DLR Services)

  • Related link TFL Accessibility Guides.
  • Https://tfl.gov.uk/forms/12387.aspx
  • Comments View
    • The Docklands Light Railway (DLR) is a fully accessible public transport network with step-free access into all stations.
    • TFL produce a range of accessibility guides including audio guides and large print maps showing step-free routes and the location of toilets on the network.
    • Please see the link above to download or order guides.
    • Most DLR stations are not staffed.
    • Station buildings do not have doors or ticket barriers and are open 24 hours a day.
    • Train services are not 24 hours.
    • Please see link to TFL website for train operating times at each station.
    • Self-service ticket machines are available at each station.
    • Oyster cards, contactless payment cards and travel cards are accepted.
    • There is level access from platform to train at every station.
    • Wheelchair users are advised to reverse on and off the train to overcome any gap between the platform and the train.
    • Every train has a member of staff to assist customers.
    • There is a push button alarm call point on every platform, linked to a control centre.
    • The control centre can alert the staff on the train to customers waiting to board who will require assistance.
    • All platforms have some shelter and fixed seating with armrests.

Location

  • This venue is situated in Royal Docks, near to the west entrance to the ExCel Centre.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is West Ham.
  • The nearest underground station is Canning Town - Jubilee Line.

Parking

  • The venue does not have its own car park.

Train Station

  • The station is not staffed.
  • The train companies operating from within this station are DLR - Beckton branch.
  • There is not a taxi rank at the station.
  • There are 2 platform(s) in the station.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are 3-4.
  • Comments View
    • Although there are only two platforms at the station at present they are numbered 3 and 4.
    • Self-service ticket machines are located on the raised walkway at the ExCel West entrance and on the station bridge level from the Victoria Dock Road entrance.

Level Change (Victoria Dock Road Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located from the top of the stairs or lift to the station bridge level.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • There are steps to access this area / service.
  • The steps are located from Victoria Dock Road to the access bridge.
  • There is / are 15+ step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • The ramp or slope does not bypass the steps.
  • There is a standard and / or platform lift to access this service.
  • The lift does bypass the steps.
  • The lift does not bypass the ramp.
  • Comments View
    • The stairs, lift and ramp in this location are temporary whilst the new Crossrail station is under construction.
    • From the bridge level there are further steps down to the platform.
    • There are 15+ medium, clearly marked steps with handrails to both sides.

Lift (Victoria Dock Road Entrance)

  • There is a lift for public use.
  • The lift is located on Victoria Dock Road next to the temporary stairs.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are street - bridge.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 110cm x 205cm (3ft 7in x 6ft 9in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Level Change (Access to Platforms - ExCel entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located from the ExCel raised walkway to the station bridge level.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • The ramp or slope does bypass the steps.
  • There is a standard and / or platform lift to access this service.
  • The lift does not bypass the ramp.
  • Comments View
    • From station bridge level there are escalators to access the platforms.
    • The escalator steps are not clearly marked.
    • The top and bottom of the escalators is clearly marked.
    • The lift bypasses the escalators.
    • The lift bypasses the escalators.
    • The lift bypasses the steps.

Lift (Access to Platforms)

  • There is a lift for public use.
  • The lift is located from bridge level to platforms.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are bridge - platforms.
  • The clear door width is 109cm (3ft 7in).
  • The dimensions of the lift are 180cm x 140cm (5ft 11in x 4ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • The lift described is at the Victoria Dock Road end of the platform.
    • There is a similar lift at the ExCel end of the platform.
    • This lift does not have separate entrance and exit doors but does have a mirror to aid reversing.

Train Station Platform

  • This information is for platform(s) 3-4.
  • The platform(s) accessed by lift is / are 3-4.
  • The platform(s) accessed by ramp / slope is / are 3-4.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Staff are Text Relay aware.