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East Ham Underground Station

High Street North, East Ham, London, E6 2JA

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Access Guide

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Introduction

Opening Times (Station)

  • Monday 04:50 - 01:30.
  • Tuesday 04:50 - 01:30.
  • Wednesday 04:50 - 01:30.
  • Thursday 04:50 - 01:30.
  • Friday 04:50 - 01:30.
  • Saturday 04:50 - 01:30.
  • Sunday 05:40 - 01:00.

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in East Ham.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Manor Park.

Parking

  • The venue does not have its own car park.

Outside Access (Accessible Entrance)

  • This information is for the entrance located on High Street North.
  • There is level access into the venue.
  • The main doors open (no doors).
  • The door opening is 250cm (8ft 2in) wide.
  • Comments View
    • There is a second entrance to the left of the accessible entrance which has 2 deep unmarked steps at the threshold (picture 2).

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • The lighting levels are medium.

Counter (Ticket Office)

  • The counter is 10m (10yd 2ft) from the accessible entrance.
  • There is level access to the counter from the entrance.
  • There is not a lowered section.
  • The height of the counter is high.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.
  • Lighting levels are medium.
  • Opening Times View
    • Monday 05:30 - 21:15.
    • Tuesday 05:30 - 21:15.
    • Wednesday 05:30 - 21:15.
    • Thursday 05:30 - 21:15.
    • Friday 05:30 - 21:15.
    • Saturday 05:45 - 21:15.
    • Sunday 07:30 - 21:15.

Train Station

  • There are generally 1 member(s) of staff on duty.
  • The station is staffed.
  • There is a ticket office.
  • The ticket office is located at street level.
  • The ticket office is 10m (10yd 2ft) from the accessible entrance.
  • The train companies operating from within this station are London Underground - District Line, Hammersmith and City Line.
  • There is not a taxi rank at the station.
  • Shops and services within the station include newsagent.
  • All key concourse shops and services have level access.
  • There are 2 platform(s) in the station.
  • Additional Station Information View
    • Announcements on platforms are visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1-2.
    • There is not a wheelchair available to borrow.

Level Change (Stairs to Platforms)

  • There are steps to access this area / service.
  • The steps are located after the ticket barriers.
  • There is / are 15+ step(s) to the area / service.
  • The lighting levels at the steps are bright.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a standard and / or platform lift to access this service.
  • The lift does bypass the steps.
  • Comments View
    • There are similar separate stairs to give access to platforms 1 and 2.

Lift (Lift to Platforms)

  • There is a lift for public use.
  • The lift is located after the ticket barriers.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are ticket hall - platforms.
  • The lift is 15m (16yd 1ft) from the accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 92cm x 140cm (3ft x 4ft 7in).
  • There are separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Train Station Platform

  • The platform(s) accessed by lift is / are 1-2.
  • Comments View
    • The Hammersmuth and City Line trains have level access from the platforms to the trains.
    • Portable ramps are available for staff use with the District Line trains.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Staff are Text Relay aware.