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Gateway Surgical Centre

Newham University Hospital, Glen Road, Plaistow, London, E13 8SL

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Access Guide

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Introduction

  • Comments View
    • This centre is linked to Newham General Hospital but is about 300m from the main car hospital car park.
    • The centre has its own bus stop and car park.

Location

  • This venue is situated in Plaistow.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is West Ham.
  • The nearest underground station is Plaistow.

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is at the front of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There are 6 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 450cm x 580cm (14ft 9in x 19ft).
  • The nearest designated bay is 18m (19yd 2ft) from the main entrance.
  • The furthest designated bay is 25m (27yd 1ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is a dropped kerb / non stepped access from the car park to the venue.
  • The dropped kerb does have tactile paving.
  • The car park does not have a height restriction barrier.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building facing the car park.
  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 160cm (5ft 3in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are double width.
    • The door opening is 160cm (5ft 3in) wide.

Reception

  • The desk is 6m (6yd 1ft) from the main entrance, on the right of the foyer.
  • There is level access to reception from the entrance.
  • The reception desk is high.
  • The desk has a lowered section.
  • The lighting levels are medium.
  • Opening Times View
    • Monday 08:00 - 18:00.
    • Tuesday 08:00 - 18:00.
    • Wednesday 08:00 - 18:00.
    • Thursday 08:00 - 18:00.
    • Friday 08:00 - 18:00.
    • Saturday 08:00 - 18:00.
    • Sunday 08:00 - 18:00.

Waiting Room / Area (Foyer)

  • The vending machine controls are within 120cm (4ft) from floor level.
  • Comments View
    • The waiting area is on the right of the foyer, next to the reception desk.
    • There are further waiting areas at each clinic within the building.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.

Eating and Drinking (Café)

  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • All chairs have armrests.
  • The nearest table is 2m (2yd 7in) from the main entrance.
  • The distance between the floor and the lowest table is 72cm (2ft 4in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic cups are available.
  • Plastic cutlery is available.
  • Drinking straws are available on request.
  • Menus are wall only.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is light meals and snacks.
  • Comments View
    • The cafe is on the left hand side of the foyer.
    • From the cafe seating area there is level access to a covered outdoor seating area.
  • Opening Times View
    • Monday 08:00 - 18:00.
    • Tuesday Closed.
    • Wednesday 08:00 - 18:00.
    • Thursday 08:00 - 18:00.
    • Friday 08:00 - 18:00.
    • Saturday Closed.
    • Sunday Closed.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1-2-3.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.

Lift

  • There is a lift for public use.
  • The lift is located ahead through the double doors from the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2-3.
  • The lift is 14m (15yd 11in) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 190cm x 150cm (6ft 3in x 4ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • There is pictorial, tactile and Braille signage on or near the toilet door.
    • The accessible toilet is 15m (16yd 1ft) from the main entrance.
    • The accessible toilet is located to the right after reception.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 190cm x 240cm (6ft 3in x 7ft 10in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 119cm (3ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not a functional emergency alarm available.
    • It is tied up and out of reach (higher than 10cm (4") from floor).
    • Disposal facilities are available in the cubicle.
    • There is a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • There is a second accessible toilet 6m further along the corridor through the double doors.
    • This toilet has the transfer space on the right.
    • There are additional accessible toilets on the upper floors and within ward areas.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.