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Plaistow Underground Station

Plaistow Road, Newham, London, E13 0DY

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Access Guide

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Introduction

  • Related link TFL Accessibilty Guides.
  • Http://tfl.gov.uk/forms/12387.aspx

Opening Times

  • Monday 05:00 - 01:00.
  • Tuesday 05:00 - 01:00.
  • Wednesday 05:00 - 01:00.
  • Thursday 05:00 - 01:00.
  • Friday 05:00 - 01:00.
  • Saturday 05:00 - 01:00.
  • Sunday 06:00 - 00:30.

Location

  • This venue is situated in Plaistow.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is West Ham.

Parking

  • The venue does not have its own car park.
  • Public Car Parks. View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Settle Point Car Park.
    • The car park is located off London Road.
  • On Street Parking and Drop-off Details. View
    • On street marked Blue Badge bays are not available.
    • Clearly signed and / or standard marked parking bays are not available.
  • Comments View
    • The car park is next to the station but at a lower level.
    • There are 15+ medium unmarked steps from the car park to the station entrance.
    • The steps have a handrail to both sides.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are permanently held open.
  • The door opening is 140cm (4ft 7in) wide.
  • Comments View
    • There are doors at the left and right front of the building.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.

Train Station

  • There are generally 3 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • There is a ticket office.
  • The ticket office is located to the left after the main entrance.
  • The ticket office is 12m (13yd 4in) from the main entrance.
  • The train companies operating from within this station are London Underground ; District Line and Hammersmith and City Lines.
  • There is a taxi rank at the station.
  • The taxi rank is located to the left of the station, on the road outside.
  • The taxi rank is 22m (24yd 2in) from the main entrance.
  • Shops and services within the station include a newsagent kiosk.
  • All key concourse shops and services have level access.
  • There are 3 platform(s) in the station.
  • Additional Station Information View
    • Announcements on platforms are visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1-2-3.
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.
  • Comments View
    • There are push button help points on all platforms to contact the control room.

Counter (Ticket Office)

  • The counter is 12m (13yd 4in) from the main entrance.
  • There is level access to the counter from the entrance.
  • There is not a lowered section.
  • The height of the counter is high.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.
  • Lighting levels are medium.
  • Opening Times View
    • Monday 05:45 - 19:30.
    • Tuesday 05:45 - 19:30.
    • Wednesday 05:45 - 19:30.
    • Thursday 05:45 - 19:30.
    • Friday 05:45 - 19:30.
    • Saturday 08:15 - 19:20.
    • Sunday 08:00 - 18:00.

Inside Access

  • There is not level access to the service.
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played in the ticket hall.
  • The lighting levels are bright.

Level Change (Access to Platforms)

  • There are steps to access this area / service.
  • The steps are located to the left and right after the ticket barriers.
  • There is / are 15+ step(s) to the area / service.
  • The lighting levels at the steps are medium.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.

Train Station Platform

  • The platform(s) accessed by steps only is / are 1-2-3.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents are available in large print.