You are on Introduction (DLR Services). Skip to the next section.

Introduction (DLR Services)

• Related link TFL Accessibility Guides.
• Https://tfl.gov.uk/forms/12387.aspx

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• Comments View
  • The Docklands Light Railway (DLR) is a fully accessible public transport network with step-free access into all stations.
  • TFL produce a range of accessibility guides including audio guides and large print maps showing step-free routes and the location of toilets on the network.
  • Please see the link above to download or order guides.
  • Most DLR stations are not staffed.
  • Station buildings do not have doors or ticket barriers and are open 24 hours a day.
  • Train services are not 24 hours.
  • Please see link to TFL website for train operating times at each station.
  • Self-service ticket machines are available at each station.
  • Oyster cards, contactless payment cards and travel cards are accepted.
  • There is level access from platform to train at every station.
  • Wheelchair users are advised to reverse on and off the train to overcome any gap between the platform and the train.
  • Every train has a member of staff to assist customers.
  • There is a push button alarm call point on every platform, linked to a control centre.
  • The control centre can alert the staff on the train to customers waiting to board who will require assistance.
  • All platforms have some shelter and fixed seating with armrests.

You are on Location. Skip to the next section.

Location

• This venue is situated in West Silvertown.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Woolwich Arsenal / West Ham.
• The nearest underground station is Canning Town - Jubilee Line.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Thames Barrier Park Car Park.
  • The car park is located next to the station.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Comments View
  • Between 07:00 and 12:00 there is a maximum 2 hour stay in the car park.
  • There is not a dropped kerb from the car park to the street level station entrance.
  • There is a dropped kerb to the ramped access from the car park to level 1 ticket concourse level of the station.

You are on Level Change (Thames Barrier Park Entrance). Skip to the next section.

Level Change (Thames Barrier Park Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located from the car park and the raised walkway in the park to the level 1 station entrance.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The ramp does have handrails.
• The handrails are on the right going up.
• There is a standard and / or platform lift to access this service.
• The lift does bypass the ramp.

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• Comments View
  • From the car park the ramp is in 3 very long sections with a landing between each section.

You are on Level Change (Access to Platforms). Skip to the next section.

Level Change (Access to Platforms)

• There are steps to access this area / service.
• The steps are located in the four stair towers.
• There is / are 15+ step(s) to the area / service.
• The lighting levels at the steps are medium.
• The step(s) is/are not clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.
• There is a standard and / or platform lift to access this service.
• The lift does bypass the steps.

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• Comments View
  • There are two stair towers serving each platform.

You are on Lift (Access to Platforms). Skip to the next section.

Lift (Access to Platforms)

• There is a lift for public use.
• The lift is located in the stair towers at the west end of the station.
• The lift is a standard lift.
• The floors which are accessible by this lift are street - level 1 ticket concourse - platform.
• The lift is approximately 4m (4yd 1ft) from the street level station entrance.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 200cm x 140cm (6ft 7in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lighting level in the lift is moderate to good.

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• Comments View
  • There is an identical lift in each western stair tower.
  • This lift is frequently out of order. Please call ahead before starting your journey.

You are on Train Station. Skip to the next section.

Train Station

• The station is not staffed.
• The train companies operating from within this station are DLR - Woolwich Arsenal and London City Airport branch.
• There is not a taxi rank at the station.
• There are 2 platform(s) in the station.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Platforms which have tactile markings at the platform edge are 1-2.
• Comments View
  • Self-service ticket machines are located on level 1.

You are on Train Station Platform. Skip to the next section.

Train Station Platform

• This information is for platform(s) 1-2.
• The platform(s) accessed by lift is / are 1-2.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are not accessible toilets within this venue designated for public use.

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• Comments View
  • The nearest accessible toilet is located in the pavilion building in Thames Barrier Park.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are not available.
• Comments View
  • The nearest standard toilets and baby changing are located in the pavilion in Thames Barrier Park.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Staff are Text Relay aware.