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Pontoon Dock DLR Station

North Woolwich Road, Newham, London, E16 2HP

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Access Guide

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Introduction (DLR Services)

  • Related link TFL Accessibility Guides.
  • Https://tfl.gov.uk/forms/12387.aspx
  • Comments View
    • The Docklands Light Railway (DLR) is a fully accessible public transport network with step-free access into all stations.
    • TFL produce a range of accessibility guides including audio guides and large print maps showing step-free routes and the location of toilets on the network.
    • Please see the link above to download or order guides.
    • Most DLR stations are not staffed.
    • Station buildings do not have doors or ticket barriers and are open 24 hours a day.
    • Train services are not 24 hours.
    • Please see link to TFL website for train operating times at each station.
    • Self-service ticket machines are available at each station.
    • Oyster cards, contactless payment cards and travel cards are accepted.
    • There is level access from platform to train at every station.
    • Wheelchair users are advised to reverse on and off the train to overcome any gap between the platform and the train.
    • Every train has a member of staff to assist customers.
    • There is a push button alarm call point on every platform, linked to a control centre.
    • The control centre can alert the staff on the train to customers waiting to board who will require assistance.
    • All platforms have some shelter and fixed seating with armrests.

Location

  • This venue is situated in West Silvertown.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Woolwich Arsenal / West Ham.
  • The nearest underground station is Canning Town - Jubilee Line.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Thames Barrier Park Car Park.
    • The car park is located next to the station.
  • Blue Badge On Street Parking View
    • On street marked Blue Badge bays are not available.
  • Standard On Street Parking View
    • Clearly signed and / or standard marked parking bays are not available.
  • Comments View
    • Between 07:00 and 12:00 there is a maximum 2 hour stay in the car park.
    • There is not a dropped kerb from the car park to the street level station entrance.
    • There is a dropped kerb to the ramped access from the car park to level 1 ticket concourse level of the station.

Level Change (Thames Barrier Park Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located from the car park and the raised walkway in the park to the level 1 station entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does have handrails.
  • The handrails are on the right going up.
  • There is a standard and / or platform lift to access this service.
  • The lift does bypass the ramp.
  • Comments View
    • From the car park the ramp is in 3 very long sections with a landing between each section.

Level Change (Access to Platforms)

  • There are steps to access this area / service.
  • The steps are located in the four stair towers.
  • There is / are 15+ step(s) to the area / service.
  • The lighting levels at the steps are medium.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a standard and / or platform lift to access this service.
  • The lift does bypass the steps.

Lift (Access to Platforms)

  • There is a lift for public use.
  • The lift is located in the stair towers at the west end of the station.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are street - level 1 ticket concourse - platform.
  • The lift is approximately 4m (4yd 1ft) from the street level station entrance.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 200cm x 140cm (6ft 7in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lighting level in the lift is moderate to good.
  • Comments View
    • There is an identical lift in each western stair tower.
    • This lift is frequently out of order. Please call ahead before starting your journey.

Train Station

  • The station is not staffed.
  • The train companies operating from within this station are DLR - Woolwich Arsenal and London City Airport branch.
  • There is not a taxi rank at the station.
  • There are 2 platform(s) in the station.

Train Station Platform

  • This information is for platform(s) 1-2.
  • The platform(s) accessed by lift is / are 1-2.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.
  • Comments View
    • The nearest accessible toilet is located in the pavilion building in Thames Barrier Park.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Staff are Text Relay aware.