Skip to main content

Stratford International Station

International Way, Stratford, London, E15 1AZ

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Opening Times

  • The station building is open 24 hours.
  • Train services are not 24 hours.
  • Please see the station website for details of train services.

Location

  • The venue is situated outside the centre of the town.
  • This venue is situated in Stratford.
  • The venue is in a pedestrian area.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest underground station is Stratford - Jubilee and Central Lines.
  • Comments View
    • Stratford International DLR station is on the opposite side of International Way to the rail station.
    • The station is also next to the Westfield Shopping Centre.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • This information is for the entrance located opposite Westfield.
  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 140cm (4ft 7in) wide.
  • Comments View
    • There is an identical entrance at the opposite end of the building, facing the DLR station on International Way.

Outside Access (Hitchcock Lane Entrance)

  • This information is for the entrance located to the east of the main building. Hitchcock Lane is a Westfield service road.
  • There is not level access into the venue.
  • The main doors open (no doors).
  • Comments View
    • This entrance /exit leads directly to the platforms.
    • There is no ticket office at this entrance but self-service ticket machines are available.

Level Change (Eastern Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located before and after the ticket barriers.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • Comments View
    • This entrace leads to a bridge level from which there is lift/ escalator access to platforms.

Train Station

  • The station is staffed.
  • There is not an office to obtain help.
  • There is a ticket office.
  • The ticket office is located on the main concourse.
  • The ticket office is 30m (32yd 2ft) from the entrances.
  • The train companies operating from within this station are London and Southeastern Railway highspeed services.
  • There is a taxi rank at the station.
  • The taxi rank is located 60m from the entrance at the Westfield end of the building.
  • Shops and services within the station include cafĂ©, newsagents.
  • All key concourse shops and services have level access.
  • There are 2 platform(s) in the station.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 2-3.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are located on the main station concourse.
  • Comments View
    • Although there are 4 platforms at this station, only platforms 2 and 3 are currently in use.

Counter (Ticket Office)

  • The counter is 30m (32yd 2ft) from the main entrance.
  • There is level access to the counter from the entrance.
  • There is a lowered section.
  • The height of the counter is high.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are not trained to use system.
  • Lighting levels are medium.
  • Comments View
    • When the ticket office is closed, self-service ticket machines are available to the right of the ticket office and also at the Hitchcock Lane entrance.
    • Oyster cards are not accepted on services at this station.
  • Opening Times View
    • Monday 06:15 - 09:30.
    • Tuesday 06:15 - 09:30.
    • Wednesday 06:15 - 09:30.
    • Thursday 06:15 - 09:30.
    • Friday 06:15 - 09:30.
    • Saturday 06:15 - 09:30.
    • Sunday 09:00 - 18:00.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Level Change (Access to Platforms)

  • There are steps to access this area / service.
  • The steps are located after the ticket barriers.
  • There is / are 15+ step(s) to the area / service.
  • The lighting levels at the steps are medium.
  • The steps are not clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a standard and / or platform lift to access this service.
  • The lift does bypass the steps.
  • Comments View
    • The top and bottom of the steps and the landings are clearly marked.
    • There are additional stairs leading to the Hitchcock Lane entrance.
    • There are escalators to reach the platforms from the main station building.
    • The escalator steps are not clearly marked.
    • There are additional escalators at the Hitchcock Lane entrance which do have steps clearly marked.
    • The top and bottom of all the escalators are clearly marked.

Lift (Access to Platforms)

  • There is a lift for public use.
  • The lift is located to the right after the ticket barriers in the main station building.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are concourse - platforms.
  • The lift is 30m (32yd 2ft) from the entrances.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 94cm x 210cm (3ft 1in x 6ft 11in).
  • There are separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.
  • Comments View
    • There is a second lift at the Hitchcock Lane entrance.
    • The lift door has a clear opening of 120cm.
    • Inside the lift is 160 x 210cm.

Train Station Platform

  • This information is for platform(s) 2-3.
  • The platform(s) accessed by lift is / are 2-3.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 2-3.
  • Accessible toilets are 10m (10yd 2ft) from the Westfield Entrance.
  • Comments View
    • There is a deep step up and a gap between the platform and the train at this station.
    • Portable ramps are available on the platforms for staff to assist customers with wheelchairs.
    • Customers requiring assistance are advised to make arrangements 48 hours before travel.
    • Please call the Southeastern Special Assistance team on 0800 783 4524.

Waiting Room / Area (Platforms 2-3)

  • There is a waiting room / area.
  • The waiting room / area is 15m (16yd 1ft) from the lift.
  • There is level access into the waiting room / area.
  • There are doors into the waiting room / area.
  • The main doors open automatically.
  • The doors are single width.
  • The type of flooring is tiles.
  • There is room for a wheelchair user to manoeuvre.
  • All chairs are permanently fixed.
  • All chairs have armrests.
  • Announcements are audible and visual.
  • Lighting levels are medium.
  • The room does not have background music playing.
  • There is space for an assistance dog to rest.
  • Vending machines are not available.
  • Comments View
    • Threre are further waiting rooms and shelters without doors on the platform.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 8m (8yd 2ft) from the Westfield entrance.
    • This accessible toilet is located to the left of the concourse.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 140cm x 235cm (4ft 7in x 7ft 9in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 70cm (2ft 4in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are not available in the cubicle.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 40cm (1ft 4in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 120cm (3ft 11in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • The contrast between the internal door and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is fair.
    • The lighting levels are medium.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilets are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilets are located to the left of the concourse.
    • The female and male toilets are 10m (10yd 2ft) from the Westfield entrance.
    • Inside the venue, there is level access to the female and male toilet.
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the male and female standard toilets.
    • The height of the baby change table once extended is 94cm (3ft 1in).
    • Inside the venue, there is level access to the baby change facility.
  • Comments View
    • The baby change bench is located in the larger toilet cubicle at the far end of the room.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • Staff are Text Relay aware.