You are on Opening Times (Station). Skip to the next section.

Opening Times (Station)

• Monday 05:00 - 01:15.
• Tuesday 05:00 - 01:15.
• Wednesday 05:00 - 01:15.
• Thursday 05:00 - 01:15.
• Friday 05:00 - 01:15.
• Saturday 05:00 - 01:15.
• Sunday 06:00 - 00:40.

You are on Location. Skip to the next section.

Location

• This venue is situated in Upton Park.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is West Ham.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are available.
  • Standard marked parking bays are located on Crescent Road and Park Road.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Green Street Entrance). Skip to the next section.

Outside Access (Green Street Entrance)

• This information is for the entrance located at the front of the building.
• There is level access into the venue.
• The main door(s) open(s) away from you (push).
• The door(s) is / are permanently held open.
• The width of the door opening is 200cm (6ft 7in).

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• Comments View
  • There is a second entrance to the left of the main entrance.
  • This has one very shallow step at the entrance.

You are on Outside Access (Queen Road Entrance). Skip to the next section.

Outside Access (Queen Road Entrance)

• This information is for the entrance located at the left side of the station.
• There is not level access into the venue.
• The main door(s) open(s) away from you (push).
• The door(s) is / are double (with one leaf locked).
• The door(s) is / are permanently held open.
• The width of the door opening is 70cm (2ft 4in).

You are on Level Change (Queen Road Entrance). Skip to the next section.

Level Change (Queen Road Entrance)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the left as you face the entrance.
• There is/are 9 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the right going up the step(s).

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• Comments View
  • This entrance can be bypassed by using the Green Street Entrance.

You are on Counter (Information Office). Skip to the next section.

Counter (Information Office)

• The counter is 10m (10yd 2ft) from the entrance.
• There is level access to the counter from the entrance.
• There is not a bell to attract attention.
• There is not sufficient space to write or sign documents on the counter.
• The height of the counter is 125cm (4ft 1in).
• There is not a lowered section.
• There is not a hearing assistance system.
• Lighting levels are moderate to good.

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• Comments View
  • The station no longer has ticket office, the counter is used for information purposes only. Tickets are obtained from the self-service ticket machines.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played in the ticket hall.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are good.

You are on Level Change (Access to Platforms). Skip to the next section.

Level Change (Access to Platforms)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the left and right after the ticket barriers.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are good.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 1 member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• The office to obtain help is 10m (10yd 2ft) from the entrance.
• This office is located on the right hand side as you enter the station via the Green Street entrance.
• There is not a ticket office.
• The train companies operating from within this station are TfL.
• The train companies that operate within this station include:.
• Please click here for access information for TfL.
• There is not a taxi rank at the station.
• Shops and services within the station include a newsagent kiosk.
• All key concourse shops and services have level access.
• There are 2 platform(s) in the station.
• The platform(s) accessed by steps only is / are 1 and 2.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are 1 and 2.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.
• Comments View
  • Tickets are obtained from the self-service ticket machines.
  • The ticket barriers are held open when there are no staff available to supervise.
  • There is a help point to the right of the counter. The button height is 170cm.
  • As the platforms are not accessible, platform to train ramps are not kept at this station.
  • There is some seating with armrests on the platforms.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There are not accessible toilets within this venue designated for public use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents are available in large print.
• A member of staff trained in BSL skills is not generally on duty.
• Staff are not Text Relay aware.