Access Guide
Introduction
- Related link TFL Accessibilty Guides.
- Http://tfl.gov.uk/forms/12387.aspx
Opening Times (Station)
- Monday 05:00 - 01:15.
- Tuesday 05:00 - 01:15.
- Wednesday 05:00 - 01:15.
- Thursday 05:00 - 01:15.
- Friday 05:00 - 01:15.
- Saturday 05:00 - 01:15.
- Sunday 06:00 - 00:40.
Location
- This venue is situated in Upton Park.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is West Ham.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is not a car park for public use within 200m (approx).
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are not available.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Green Street Entrance)
- This information is for the entrance located at the front of the building.
- There is level access into the venue.
- The main doors open (no doors).
- The door opening is 200cm (6ft 7in) wide.
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Comments
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- There is a second entrance to the left of the main entrance.
- This has one very shallow step at the entrance.
Outside Access (Queen Street Entrance)
- This information is for the entrance located at the left side of the station.
- There is not level access into the venue.
- The main doors open away from you (push).
- The doors are single width.
- The doors are permanently held open.
- The door opening is 70cm (2ft 4in) wide.
Level Change (Queen Street Entrance)
- There are steps to access this area / service.
- The steps are located to the left of the entrance.
- There is / are 9 step(s) to the area / service.
- The steps are not clearly marked.
- The steps are deep.
- The steps do have handrails.
- The handrails are on the right going up.
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Comments
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- This entrance can be bypassed using the Green Street Entrance.
Train Station
- There are generally 2 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- There is a ticket office.
- The ticket office is located to the right of the ticket hall, at street level.
- The ticket office is 10m (10yd 2ft) from the Green Street Entrance.
- The train companies operating from within this station are London Underground - District Line, Hammersmith and City Line.
- There is not a taxi rank at the station.
- Shops and services within the station include newsagent kiosk.
- All key concourse shops and services have level access.
- There are 2 platform(s) in the station.
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Additional Station Information
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- Announcements on platforms are visual.
- Wider ticket barriers are available to access platforms.
- Platforms which have tactile markings at the platform edge are 1-2.
- There is not a wheelchair available to borrow.
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Comments
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- The station is not staffed when the ticket office is closed.
- The ticket barriers are held open when there are no staff available to supervise.
Counter (Ticket Office)
- There is level access to the counter from the entrance.
- There is not a lowered section.
- The height of the counter is medium.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use system.
- Lighting levels are medium.
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Comments
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- Self-service ticket machines are also available in the ticket hall.
Inside Access
- There is not level access to the service.
- There is not a hearing assistance system.
- This venue does play background music.
- Music is played in the ticket hall.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are bright.
Level Change (Access to Platforms)
- There are steps to access this area / service.
- The steps are located to the left and right after the ticket barriers.
- There is / are 15+ step(s) to the area / service.
- The lighting levels at the steps are bright.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The handrails are on both sides.
- There is not a standard and / or platform lift to access this service.
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Comments
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- There are similar steps to platforms 1 and 2.
Train Station Platform
- The platform(s) accessed by steps only is / are 1-2.
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Comments
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- As the platforms are not accessible, platform to train ramps are not kept at this station.
- There is some seating with armrests on the platforms.
Accessible Toilet
- There are not accessible toilets within this venue designated for public use.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are not available.
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Baby Change Facilities
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- Baby change facilities are not located within the venue.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents are available in large print.
- A member of staff trained in BSL skills is not generally on duty.
- Staff are not Text Relay aware.