You are on Introduction. Skip to the next section.

Introduction

• Related link TFL Accessibilty Guides.
• Http://tfl.gov.uk/forms/12387.aspx

You are on Opening Times (Station). Skip to the next section.

Opening Times (Station)

• Monday 05:00 - 01:15.
• Tuesday 05:00 - 01:15.
• Wednesday 05:00 - 01:15.
• Thursday 05:00 - 01:15.
• Friday 05:00 - 01:15.
• Saturday 05:00 - 01:15.
• Sunday 06:00 - 00:40.

You are on Location. Skip to the next section.

Location

• This venue is situated in Upton Park.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is West Ham.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Green Street Entrance). Skip to the next section.

Outside Access (Green Street Entrance)

• This information is for the entrance located at the front of the building.
• There is level access into the venue.
• The main doors open (no doors).
• The door opening is 200cm (6ft 7in) wide.

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• Comments View
  • There is a second entrance to the left of the main entrance.
  • This has one very shallow step at the entrance.

You are on Outside Access (Queen Street Entrance). Skip to the next section.

Outside Access (Queen Street Entrance)

• This information is for the entrance located at the left side of the station.
• There is not level access into the venue.
• The main doors open away from you (push).
• The doors are single width.
• The doors are permanently held open.
• The door opening is 70cm (2ft 4in) wide.

You are on Level Change (Queen Street Entrance). Skip to the next section.

Level Change (Queen Street Entrance)

• There are steps to access this area / service.
• The steps are located to the left of the entrance.
• There is / are 9 step(s) to the area / service.
• The steps are not clearly marked.
• The steps are deep.
• The steps do have handrails.
• The handrails are on the right going up.

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• Comments View
  • This entrance can be bypassed using the Green Street Entrance.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 2 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• There is a ticket office.
• The ticket office is located to the right of the ticket hall, at street level.
• The ticket office is 10m (10yd 2ft) from the Green Street Entrance.
• The train companies operating from within this station are London Underground - District Line, Hammersmith and City Line.
• There is not a taxi rank at the station.
• Shops and services within the station include newsagent kiosk.
• All key concourse shops and services have level access.
• There are 2 platform(s) in the station.

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• Additional Station Information View
  • Announcements on platforms are visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are 1-2.
  • There is not a wheelchair available to borrow.
• Comments View
  • The station is not staffed when the ticket office is closed.
  • The ticket barriers are held open when there are no staff available to supervise.

You are on Counter (Ticket Office). Skip to the next section.

Counter (Ticket Office)

• There is level access to the counter from the entrance.
• There is not a lowered section.
• The height of the counter is medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use system.
• Lighting levels are medium.

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• Comments View
  • Self-service ticket machines are also available in the ticket hall.
• Opening Times View
  • Monday 05:45 - 21:00.
  • Tuesday 05:45 - 21:00.
  • Wednesday 05:45 - 21:00.
  • Thursday 05:45 - 21:00.
  • Friday 05:45 - 21:00.
  • Saturday 05:45 - 21:00.
  • Sunday 08:00 - 20:30.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service.
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played in the ticket hall.
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are bright.

You are on Level Change (Access to Platforms). Skip to the next section.

Level Change (Access to Platforms)

• There are steps to access this area / service.
• The steps are located to the left and right after the ticket barriers.
• There is / are 15+ step(s) to the area / service.
• The lighting levels at the steps are bright.
• The steps are clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.
• There is not a standard and / or platform lift to access this service.

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• Comments View
  • There are similar steps to platforms 1 and 2.

You are on Train Station Platform. Skip to the next section.

Train Station Platform

• The platform(s) accessed by steps only is / are 1-2.

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• Comments View
  • As the platforms are not accessible, platform to train ramps are not kept at this station.
  • There is some seating with armrests on the platforms.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are not accessible toilets within this venue designated for public use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are not available.
• Baby Change Facilities View
  • Baby change facilities are not located within the venue.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents are available in large print.
• A member of staff trained in BSL skills is not generally on duty.
• Staff are not Text Relay aware.