Access Guide
Introduction
- Services / facilities within the building include the main hall, children's centre, cafe, 2 connected training rooms and counselling rooms.
- Services / facilities within the grounds include garden areas off the children's centre and the training rooms.
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Comments
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- The centre is managed by the Bonny Downs Community Association.
- The centre has a regular programme of activities including lunch clubs and toddler groups.
- The facilities are also available to hire, including outside the standard opening times.
- The rooms used for children's activities are known as the children's centre.
- This is not a Surestart children's centre.
Location
- This venue is situated in East Ham.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is West Ham.
- The nearest underground station is East Ham.
Opening Times
- Monday 09:00 - 17:00.
- Tuesday 09:00 - 17:00.
- Wednesday 09:00 - 17:00.
- Thursday 09:00 - 17:00.
- Friday 09:00 - 17:00.
- Saturday Closed.
- Sunday 09:00 - 22:30.
Parking
- The venue does not have its own car park.
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Public Car Parks.
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- There is not a car park for public use within 200m (approx).
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On Street Parking and Drop-off Details.
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- On street marked Blue Badge bays are available.
- The dimensions of the marked Blue Badge bays are 200cm x 500cm (6ft 7in x 16ft 5in).
- On street Blue Badge parking is located in front of the building.
- Clearly signed and / or standard marked parking bays are not available.
- There is not a designated drop off point.
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Comments
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- There is unrestricted on-street parking in the area around the venue.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building on Vicarage Lane.
- There is not level access into the venue.
- The main doors open automatically.
- The doors are single width.
- The door opening is 102cm (3ft 4in) wide.
Level Change (Main Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located to the left as you face the entrance.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- The ramp does have handrails.
- The handrails are on both sides.
- The width of the ramp or slope is 127cm (4ft 2in).
- There are steps to access this area / service.
- The steps are located in front of the entrance.
- There is / are 2 step(s) to the area / service.
- The steps are clearly marked.
- The steps are deep.
- The steps do have handrails.
- The handrails are in the centre.
- The ramp or slope does bypass the steps.
Reception (Office)
- The desk/counter is 2m (2yd 7in) from the main entrance.
- The lighting levels are medium.
- There is a hearing assistance system.
- The type of system is a portable loop.
- Staff are trained to use the system.
Inside Access
- There is level access to the service.
- There is a hearing assistance system.
- The system is a fixed loop.
- Staff are trained to use the system.
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Comments
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- The hearing loop is installed in the main hall.
Outside Access (Access to Garden from Children's Centre)
- This information is for the entrance located at the west end of the building.
- There is not level access into the venue.
- The main doors open away from you (push).
- The doors are double width.
- The doors are heavy.
- The door opening is 130cm (4ft 3in) wide.
Level Change (Access to Garden from Children's Centre)
- There is a ramp or slope to access this service.
- The ramp or slope is located from the door down to the garden.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- The ramp does have handrails.
- The handrails are on both sides.
- There are steps to access this area / service.
- The steps are located at the door threshold.
- There is / are 1 step(s) to the area / service.
- The steps are not clearly marked.
- The steps are shallow.
- The ramp or slope does not bypass the steps.
Eating and Drinking
- The following information is for the cafe.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is 6m (6yd 1ft) from the main entrance.
- The distance between the floor and the lowest table is 71cm (2ft 4in).
- There is ample room for a wheelchair user to manoeuvre.
- Plastic cups are available.
- Plastic cutlery is available.
- Drinking straws are available on request.
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is light meals and snacks.
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Comments
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- The cafe can also provide catering for groups outside of the standard times.
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Opening Times
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- Monday 10:00 - 14:00.
- Tuesday 10:00 - 14:00.
- Wednesday 10:00 - 14:00.
- Thursday 10:00 - 14:00.
- Friday 10:00 - 14:00.
- Saturday Closed.
- Sunday Closed.
Accessible Shower
- Accessible shower facilities are available.
- The showers are located in the accessible toilet at the right hand end of the building.
- The facilities available in the accessible shower are an adjustable shower head, handrails, and a flip down seat.
- The height of the seat is 48cm (1ft 7in).
- There is level access to the services from the shower facilities.
Accessible Toilet
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is tactile, Braille and pictorial signage on or near the toilet door.
- The accessible toilet is 13m (14yd 8in) from the main entrance.
- The accessible toilet is located at the end of the corridor to the left after reception.
- There is level access to the accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door weight is light.
- The dimensions of the accessible toilet are 190cm x 200cm (6ft 3in x 6ft 7in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 66cm (2ft 2in).
- There is a dropdown rail on the transfer side.
- There is not a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is not a functional emergency alarm available.
- It is tied up and out of reach (higher than 10cm (4") from floor).
- Disposal facilities are available in the cubicle.
- There is a coat hook.
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Position of Fixtures
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- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 44cm (1ft 5in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder cannot be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink cannot be reached from seated on the toilet.
- The sink is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is fair.
- The contrast between the internal door and wall is fair.
- The contrast between the grab rails and wall is good.
- The contrast between the drop down rails and wall is good.
- The contrast between the walls and floor is fair.
- The lighting levels are bright.
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Comments
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- There is a second accessible toilet at the opposite end of the building, 18m from the main entrance.
- This toilet has a larger transfer space to the left and an accessible shower in the room.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female Toilet(s)
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- The female toilets are located to the left after reception.
- The female toilets are 15m (16yd 1ft) from the main entrance.
- Inside the venue, there is level access to the female toilet.
- Lighting levels are bright.
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Access to Standard Male Toilet(s)
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- The male toilets are located to the left after reception.
- The male toilets are 8m (8yd 2ft) from the the main entrance.
- Inside the venue, there is level access to the male toilet.
- Lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located in the children's toilets.
- The height of the baby change table once extended is 94cm (3ft 1in).
- Inside the venue, there is level access to the baby change facility.
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Comments
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- There are also unisex children's toilets off the children's centre.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A member of staff trained in BSL skills is not generally on duty.
- This service cannot be requested.
- Staff are Text Relay aware.
- Home visits / services are available.
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Comments
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- Groups meeting at the centre include an advocacy service and elders groups.
- All room signage in the centre is tactile and Braille.