You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest train station is Hampton.
  • This station has step-free access.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free access via a very easy ramp at the most accessible entrance.
  • The most accessible entrance is the main entrance.
  • The following areas have stepped access: the first floor.
  • The following areas have step-free access via slopes: from the barriers to the pool area, around the pool, and the standard toilets.
  • There are no doors along circulation routes.
  • The ground and first floors can be accessed via stairs.
• Getting Help and Assistance View
  • Seating is available.
  • There is not a hearing assistance system.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • Toilets with adaptations are not available.
  • Female and male step-free standard toilet facilities are located within the standard changing rooms and ahead from the reception barriers.
• Changing Facilities View
  • Changing facilities with adaptations are located to the left from the main entrance.
  • Standard changing facilities are located either side of the venue.
  • Parent and baby changing facilities are located within the female and male standard changing rooms.
• Washroom and Shower Facilities View
  • Shower facilities with adaptations are located within the changing room with adaptations.
  • Standard shower facilities are located within the female and male standard changing rooms.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located on High Street.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 2 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 315cm (width) x 470cm (depth).
  • The dimensions of the designated Blue Badge parking bays vary in size.
  • There are no hatched/marked zones.
  • The nearest designated bay is 12m from the main entrance.
  • The most accessible route from the Blue Badge parking has step-free level access.
  • This route has uneven surfaces.
• Charges and Restrictions View
  • Parking is free for all users.
• Electric Vehicle Charging Points View
  • Electric Vehicle charging points are not available.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Main Entrance. Skip to the next section.

Main Entrance

• This entrance is located at the front of the venue.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a very easy slope at the entrance.
• There are double manual doors.
• The doors are permanently held open.
• One of the doors was locked at the time of the survey.
• The locked door can be opened on request.
• The width of the opening is 73cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.

You are on Reception. Skip to the next section.

Reception

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• Location View
  • The reception is located ahead from the main entrance.
  • The distance from the main entrance is 1m.
• Route View
  • The most accessible route to the reception has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access to the reception.
  • The height of the reception desk is 105cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 73cm.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • Some flooring is shiny.
  • Lighting levels vary due to the use of large glazed walls.
  • There are security barriers with a wider opening which are operated by key card.
  • The width of the barrier is 88cm.
  • The height of the key card is 101cm.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access View
  • There is not step-free access between floors.
  • There is not step-free level access throughout.
  • The following areas have stepped access: the first floor.
  • The following areas have step-free access via ramps: from the barriers to the pool area, and the standard toilets.
• Circulation View
  • There are no doors to open along circulation routes.
  • There is a high colour contrast between the walls and floor along circulation routes.
  • Some flooring is shiny.
  • There is no (or very little) background noise.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signage is consistent throughout.
  • Seating available in the walkways includes: chairs without armrests.
  • Lighting levels vary due to the size of the space.

You are on Poolside Gym. Skip to the next section.

Poolside Gym

• The gym is located on the left hand side of the venue.
• There is step-free access via a slope into the gym.
• The slope has a slight gradient.
• There are double manual doors.
• The doors open towards you.
• The doors require effort to open.
• One of the doors was locked at the time of the survey.
• The width of the opening is 70cm.
• There is a small lip on the threshold of the opening.
• The doors have a high colour contrast.
• There is step-free level access throughout.
• Access throughout may include narrow walkways.
• The gym is not staffed.
• Some flooring is shiny.
• The walls and floor have a high colour contrast.
• There is not clear manoeuvring space between equipment (150cm x 150cm).
• Equipment includes free weights, cable resistance machines, upper body machines where fixed seats can be removed and arm cycles.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Outdoor Gym. Skip to the next section.

Outdoor Gym

• The gym is located on the left hand side of the venue.
• There is step-free access via a ramp into the gym.
• The ramp has a slight gradient.
• The ramp is between 75cm and 150cm wide.
• There are no handrails for the ramp.
• There is step-free level access throughout.
• There is room for a wheelchair user to manoeuvre.
• The gym is not staffed.
• The walls and floor colour contrast varies between low and high.
• There is not clear manoeuvring space between equipment (150cm x 150cm).
• Equipment includes free weights, cable resistance machines, upper body machines where fixed seats can be removed and arm cycles.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.

You are on Poolside Studio. Skip to the next section.

Poolside Studio

• The room is located on the right hand side of the venue.
• The distance from the reception barriers is 18m.
• The most accessible route to the room has a steep ramp.
• Doors are held open along the most accessible route.
• There is written text signage on or near the door.
• There is step-free access via a slope into the room.
• The slope has a slight gradient.
• There are double manual doors.
• The doors open towards you.
• The doors require effort to open.
• The width of the opening is 135cm.
• There is a small lip on the threshold of the opening.
• The doors have a high colour contrast.
• There is step-free level access throughout.
• There is room for a wheelchair user to manoeuvre.
• There is space for an assistance dog to rest.
• Some flooring is shiny.
• The walls and floor have a high colour contrast.
• There is not a hearing assistance system.
• There is background noise in this room which varies depending on the function/event.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Outdoor Spaces. Skip to the next section.

Outdoor Spaces

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• About View
  • The following is available in this area: a grassed play area.
  • Additional facilities in this area include: food and drink kiosks.
• Getting Around View
  • There are surfaced footpaths in limited areas.
  • Surfaced footpaths consist of: paving slabs.
  • The majority of the surfaced footpaths are wide enough for wheelchair users.
  • There are seats situated along the paths for people to rest.
  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via slopes: grass area.

You are on Pools. Skip to the next section.

Pools

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• Pool 1 View
  • Access to the pool area is via the standard changing rooms, or by a steep ramp with double doors.
  • This is an outdoor pool.
  • There is step-free level access throughout the majority of this area.
  • The following areas have step-free access via slopes: around the pool.
  • Seating available around the pool includes: chairs with armrests, sun loungers and a seated viewing balcony (with stepped access).
  • There is an emergency alarm poolside.
  • The pool has step-free access via hoist only.
  • Alternatively, access into the water is via 8 steps.
  • There are handrails on both sides, which are within reach.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The steps are clearly marked.
  • The following adaptations are available for disabled people: a hydraulic hoist.
  • The pool is staffed at all times.
  • Additional facilities include: a children's pool.

You are on Changing Room with Adaptations (Right Hand Transfer). Skip to the next section.

Changing Room with Adaptations (Right Hand Transfer)

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• Location and Access View
  • The changing room surveyed is located to the left from the main entrance.
  • The distance from the main entrance is 7m.
  • The most accessible route to the changing room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the changing room.
  • There is written text signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 86cm.
  • The door has a lever twist lock.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door, with a high colour contrast.
• Dimensions and Features View
  • Washing and toilet facilities available in the changing room include: a wheel-in shower, a toilet with adaptations and a wash basin.
  • Changing facilities available in the changing room include: a changing table/bench and a baby changing table.
  • The dimensions of the changing room are 250cm (width) x 230cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 182cm (from the side of the toilet pan).
  • There is a lever flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 46cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 93cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 69cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 82cm from the floor.
  • There is a wall mounted towel dispenser.
  • The towel dispenser cannot be reached when seated on the toilet.
  • The towel dispenser has a high colour contrast.
  • The towel dispenser is 84cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 86cm.
  • There is a wheel in shower in the changing room.
  • There is room for a wheelchair user to manoeuvre in the shower.
  • There is a pull cord emergency alarm for the shower but it was tied up at the time of the survey.
  • There is a fixed shower head and a separate detachable shower head.
  • The shower controls are lever mixer.
  • There is a flip-down shower seat.
  • The shower seat is 55cm from the floor.
  • There are grab rails for the shower.
  • The grab rails for the shower have a high colour contrast.
  • There are dropdown rails for the shower.
  • The dropdown rails for the shower have a high colour contrast.
  • The walls and floor have a high colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Standard Changing Room (Male). Skip to the next section.

Standard Changing Room (Male)

• The changing room surveyed is located to the right from the main entrance.
• The distance from the main entrance is 8m.
• The most accessible route to the changing room has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access into the changing room.
• The door opens outwards and has a medium colour contrast.
• The door requires effort to open.
• The width of the opening is 76cm.
• Internally the door has a high colour contrast.
• Washing and toilet facilities available in the changing room include: a standard shower, a standard toilet and a wash basin.
• Changing facilities available in the changing room include: a changing table/bench, a locker and a locker at a suitable height for a wheelchair user.
• The wash basin has push taps.
• The toilet seat has a low colour contrast.
• There is a wall mounted towel dispenser.
• The towel dispenser has a high colour contrast.
• There is not a hand dryer.
• The height of the baby change facility when in use is 90cm.
• There is also a mirror and a coat hook in the room.
• There is a shower in the changing room.
• There is step-free level access to the shower area.
• There is a fixed shower head.
• The shower controls are push.
• There is no shower seat.
• There are no grab rails for the shower.
• There are no dropdown rails for the shower.
• The walls and floor have a high colour contrast.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• The width of the door to access the pool area is 68cm.

You are on Stairs (Balcony). Skip to the next section.

Stairs (Balcony)

• The stairs are located either side of the balcony.
• The ground and first floors can be accessed by these stairs.
• There are handrails on both sides, which are within reach.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is not between 30cm-45cm.
• The steps have open risers.

You are on Stairs (Sun Deck Cafe). Skip to the next section.

Stairs (Sun Deck Cafe)

• The stairs are located to the right from the main entrance.
• The ground and first floors can be accessed by these stairs.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The steps are unmarked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm-45cm.
• Lighting levels vary due to the use of large glazed walls.

You are on Eating and Drinking (Sun Deck Cafe). Skip to the next section.

Eating and Drinking (Sun Deck Cafe)

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• Location and Access View
  • The Sun Deck Cafe is located on the first floor.
  • The most accessible route has stepped access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is a single manual door.
  • The door is permanently held open.
  • The width of the opening is 69cm.
  • The door has a high colour contrast.
• Order and Payment View
  • This area has a counter where food and drink can be ordered.
  • The service counter was surveyed.
  • The counter is located ahead from the cafe entrance.
  • There is step-free level access to the counter.
  • The height of the counter is 105cm.
  • There is not a lowered section at the counter.
  • The card payment machine is at a height of 105cm.
  • The payment machine is portable.
• Service View
  • This area also has staff who can provide assistance with ordering.
  • Full table service is not available.
  • Menu types include: wall-mounted.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Seating Area View
  • The seating area is both inside and outside.
  • The outdoor seating area is partially covered.
  • There is not step-free level access throughout.
  • There is stepped access to the balcony.
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor have a high colour contrast.
  • Some flooring is shiny.
  • Seating available in this area includes: chairs with armrests, benches and high stools.
  • Some seating is fixed.
  • Furniture available in this area includes: high tables.
  • Some tables are fixed.
  • There is no (or very little) background noise in this area.
  • Lighting levels vary according to time of day.
  • The height of the step to access the balcony from the cafe is 17cm.
  • The height of the step along the balcony is 22cm.