Access Guide
Assisted Travel Information
- Assisted Travel Helpline Number: 0800 528 2100 available 24 hours a day, every day of the week (except 25th and 26th December).
- Assisted Travel Textphone Number: 0800 692 0792 available 24 hours a day, every day of the week (except 25th and 26th December).
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest underground station is Richmond.
Parking (High Street)
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park is located on the High Street, next to the High Street entrance.
- The car park type is open air/surface.
- There is/are 1 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 350cm x 490cm (11ft 6in x 16ft 1in).
- The nearest Blue Badge bay is 5m (5yd 1ft) from the High Street entrance.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- The parking is payable via an app called RingGo or via telephone.
- Please click here for more information
- Telephone:- 0203 046 0010, reference location 77508.
Outside Access (High Street Entrance)
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Entrance
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- This information is for the entrance located on the High Street, next to the ticket counter.
- There is step-free access at this entrance.
- There are no doors at this entrance.
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Comments
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- This entrance is 76cm wide.
- The entrance narrows as you have to navigate some rails put in to prevent cyclists from cycling through as shown in photograph 3.
Outside Access (Station Road Entrance)
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Entrance
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- This information is for the entrance located on Station Road.
- There is ramped/sloped access at this entrance.
- There are no doors at this entrance.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
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Comments
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- This entrance is 76cm wide.
- The entrance narrows as you have to navigate some rails put in to prevent cyclists from cycling through as shown in photograph 4.
Reception (Ticket Office)
- The desk/counter is 5m (5yd 1ft) from the High Street entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are adjustable.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
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Comments
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- There is a self-service ticket machine available next to the counter.
Train Station
- There are generally 1 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- The station is not staffed between 12.35-06.40 during the week and 13.40-08.00 on Saturdays.
- There is a ticket office.
- The ticket office is located on the approach to the High Street entrance.
- The ticket office is 5m (5yd 1ft) from the High Street entrance.
- The train companies operating from within this station are South Western Railway.
- The train companies that operate within this station include:.
- Please click here for access information for South Western Railway.
- There is not a taxi rank at the station.
- There are 2 platform(s) in the station.
- The platform(s) accessed by steps only is / are Platforms 1 and 2.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Platforms which have tactile markings at the platform edge are Platforms 1 and 2.
Level Change (Underpass)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located at the underpass between the entrances to both platforms.
- There is/are 15+ step(s) to the area/service.
- The lighting levels at the step(s) are medium.
- There is tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
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Comments
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- Photographs 1 and 2 show the underpass.
- Photographs 3, 4 and 5 show the stairs to platform 1.
- Photographs 6, 7 and 8 show the stairs to platform 2.
Accessible Toilet
- Accessible toilet facilities are not available.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are not available.
Additional Info
- Documents can be requested in Braille.
- Documents are available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.