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Heatham House Youth Centre

Whitton Road, Twickenham, TW1 1BH

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Access Guide

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Overview

Toilet and Changing Facilities (Heatham House Youth Centre)

  • Toilet Facilities View
    • Toilets with adaptations are not available.
    • Male standard toilet facilities with stepped access are located in the basement.
    • Female standard toilet facilities with stepped access are located on the first floor.

Parking (Staff and Blue Badge Holders Only)

Entrance (Heatham House Youth Centre)

  • This entrance is located at the front of the venue.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is stepped access at the entrance.
  • There are 12 steps as you enter.
  • There are handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 14cm.
  • The depth of the steps is not between 30cm-45cm.
  • There is a bell at a height of 124cm.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 100cm.
  • The door has a high colour contrast.

Getting Around (Heatham House Youth Centre)

  • Access View
    • There is not step-free access between floors.
    • There is not step-free level access throughout.
    • The following areas have stepped access: the basement, first floor and the recording studio.
  • Circulation View
    • Doors are held open along circulation routes.
    • Access throughout may include narrow walkways.
    • There is a high colour contrast between the walls and floor along circulation routes.
    • Some flooring is shiny.
    • There is no (or very little) background noise.
    • Wayfinding signage is not provided.
    • Lighting levels vary due to the size of the space.

Room (Cafe)

  • The room is located to the right from the Heatham House Youth Centre entrance.
  • The distance from the Heatham House Youth Centre entrance is 6m.
  • The most accessible route to the room has step-free level access.
  • Doors are held open along the most accessible route.
  • This route has narrow walkways.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 89cm.
  • The door has a low colour contrast.
  • There is step-free level access throughout the majority of areas.
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: chairs without armrests, sofas and high stools.
  • Some seating is fixed.
  • Furniture available in this room includes: tables and high tables.
  • Some of the tables are fixed.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a television with subtitles.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • The height of the step to access the sofa area is 33cm.

Room (Ball Room)

  • The room is located ahead from the the Heatham House Youth Centre entrance.
  • The distance from the the Heatham House Youth Centre entrance is 4m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 85cm.
  • The door has a low colour contrast.
  • There is step-free level access throughout.
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: chairs without armrests, sofas and stools.
  • Some seating is fixed.
  • Furniture available in this room includes: tables and coffee tables.
  • None of the tables are fixed.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a television with subtitles and a play area.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Room (Recording Studio)

  • The room is located on the first floor.
  • The distance from the stairs is 8m.
  • The most accessible route to the room has stepped access.
  • Doors are held open along the most accessible route.
  • This route has narrow walkways.
  • There is written text signage on or near the door.
  • There is one step into the room.
  • There are no handrails for the step.
  • The step is unmarked.
  • The height of the step is between 15cm and 18cm.
  • The height of the step is 17cm.
  • There is a single manual door.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 76cm.
  • The door has a low colour contrast.
  • There is step-free level access throughout.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: chairs with armrests and sofas.
  • Some seating is fixed.
  • Furniture available in this room includes: tables and desks.
  • The tables and desks are fixed.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a flashing fire alarm.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Stairs (Ground Floor to Basement)

  • The stairs are located to the right from the the Heatham House Youth Centre entrance.
  • The ground floor and basement can be accessed by these stairs.
  • There is a permanently held open door to access the stairwell.
  • There is a handrail on the left going down.
  • The handrail is easy to grip.
  • The handrail does not cover the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Stairs (Ground Floor to First Floor)

  • The stairs are located to the right from the the Heatham House Youth Centre entrance.
  • The ground floor and first floor can be accessed by these stairs.
  • There is a handrail on the right going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail extends horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is not between 30cm-45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Building (The Venue @ Heatham House)

  • Location and Route View
    • The venue is located to the left of Heatham House Youth Centre.
    • The most accessible route has step-free level access.
  • Access View
    • The Venue @ Heatham House was surveyed.
    • There is step-free access via ramp into the building.
    • The ramp has a slight gradient.
    • The ramp is between 75cm and 150cm wide.
    • There are no handrails for the ramp .
    • There is one step into the building.
    • There are no handrails for the step.
    • The step is unmarked.
    • The height of the step is between 15cm and 18cm.
    • The height of the step is 15cm.
    • There are double manual doors.
    • The doors open towards you.
    • The doors require effort to open.
    • One of the doors was locked at the time of the survey.
    • The locked door can be opened on request.
    • The width of the opening is 84cm.
    • There is a small lip on the threshold of the opening.
    • The doors have a low colour contrast.
    • There is a second set of double manual doors.
    • The doors open towards you.
    • The doors require effort to open.
    • One of the doors was locked at the time of the survey.
    • The locked door can be opened on request .
    • The width of the opening is 84cm.
    • There is a small lip on the threshold of the opening.
    • The doors have a low colour contrast.
  • Building information View
  • Getting Around View
    • There is step-free level access throughout all areas.
    • Some flooring is shiny.
    • There is no (or very little) background noise.
    • Seating available in the building includes: chairs with armrests.
    • Lighting levels vary due to the size of the space.

Toilet and Changing Facilities (The Venue @ Heatham House)

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located to the left from the The Venue @ Heatham House entrance.
    • The toilet with adaptations has a left hand transfer space.
    • Female and male step-free standard toilet facilities are located to the right from the The Venue @ Heatham House entrance.

Toilet with Adaptations (The Venue @ Heatham House - Left Hand Transfer)

  • Location View
    • The toilet surveyed is located to the left from the The Venue @ Heatham House entrance.
    • The distance from the The Venue @ Heatham House entrance is 7m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a low colour contrast.
    • The door is easy to open.
    • The width of the opening is 85cm.
    • The door has a locking handle.
    • Internally the door has a low colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 152cm (width) x 225cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 80cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a medium colour contrast.
    • The toilet roll holder is 82cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 71cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a medium colour contrast.
    • The soap dispenser is 85cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 95cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a medium colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Outdoor Spaces (The Venue @ Heatham House)

  • About View
    • The following is available in this area: gardens.
  • Getting Around View
    • There are surfaced footpaths throughout.
    • Surfaced footpaths consist of: block paving.
    • The majority of the surfaced footpaths are wide enough for wheelchair users.
    • Some footpaths have sections with potential obstacles such as: uneven surfaces.
    • There are seats situated along the paths for people to rest.
    • There is step-free level access throughout the majority of areas.
    • The width of the door to access the garden is 80cm.