Access Guide
Overview
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Parking and Public Transport
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- The station does not have its own car park.
- There is not a public car park nearby.
- The nearest underground station is Kew Gardens.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
- View information on getting here (opens new tab) .
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Getting In and Around
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- There is step-free level access at the most accessible station entrance.
- The following areas have stepped access: Platform 1 and Platform 2.
- There are no doors to open along circulation routes.
- There are no toilet facilities.
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Getting Help and Assistance
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- There is not a member of staff available for assistance.
- There is a self-serve touchscreen at this station.
- Help points are located on each platform.
- Seating is available.
- There is a fixed hearing assistance system.
- There is not a water bowl available for assistance dogs.
Access Point
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Access Point
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- This access point is located on Chiswick High Road.
- The access point is clearly signed.
- There is step-free level access at the access point.
- There is an open gap at this access point.
- The width of the opening is 198cm.
Bridge
- The bridge is external.
- There is step-free level access to the bridge.
- There is not step-free access throughout the bridge.
- There is stepped access to Platform 1 and Platform 2.
- There are no doors along the bridge.
- The walls and floor colour contrast varies between low and high.
- There may be background noise in this area.
- Wayfinding signage is provided.
- The colour, design and typeface of signage is consistent throughout.
Stairs
- The stairs are located after entering the access point.
- Platform 1 and Platform 2 can be accessed by these stairs.
- There are handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The steps are clearly marked.
- The steps have tactile markings at the top and bottom.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is not between 30cm-45cm.
Ticketing
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Self-Service Ticket Machines
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- The height of the touchscreen display ranges from 102cm to 118cm from the floor.
Platforms (1 and 2)
- There are 2 platforms at this station.
- All platforms have stepped access.
- All platforms have tactile markings along the platform edge.
- Announcements on platforms are audible and visual.
- There are fixed hearing assistance systems on all platforms.
- All platforms have help points.
- All platforms have seating.
- Seating available on platforms includes: seating with shared armrests.
- Access to the train is via a step.