You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include a swimming pool, fitness suite/gym, and café.
• Services / facilities within the grounds include an outdoor swimming pool.
• Access to the fitness suite/gym and gym changing rooms requires specific membership.
• Old Deer Park link (new tab) - click here.
• Feel Good Fitness memberships link (new tab) - click here.

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• Comments View
  • There is outside access to the outdoor swimming pool from the access point to the left of the building.
  • The outside access point is open for the last 2 weeks in July until the end of August.
  • Access to the outdoor pool outside these dates is from within the standard changing room within the main building.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Richmond.
• The nearest underground station is Richmond.

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• Comments View
  • Transport for London (TfL) bus service 490 stops outside the venue.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 06:30 - 22:00.
• Tuesday 06:30 - 22:00.
• Wednesday 06:30 - 22:00.
• Thursday 06:30 - 22:00.
• Friday 06:30 - 22:00.
• Saturday 07:00 - 21:00.
• Sunday 07:00 - 21:00.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • On street parking payments are via the RingGo app quoting location 5329 (click here (opens in a new tab), or calling 0203 046 0010. Richmond upon Thames residents can park for free for 30 minutes.
  • The car park is located to the front of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 6 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 226cm x 430cm (7ft 5in x 14ft 1in).
  • The nearest Blue Badge bay is 32m (34yd 2ft) from the main entrance.
  • The furthest Blue Badge bay is 38m (41yd 1ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • There are bollards after the dropped kerbs from the Blue Badge parking bays (photograph 5).
  • The bollards have a separation of 186cm and are 59cm high, and do contrast with the paving.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the venue.
  • There is step-free access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The width of the door opening is 189cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Comments View
  • There is a slope with a very easy incline in front of the entrance.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 2m (2yd 7in) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are moderate to good.
• There is not a hearing assistance system.

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• Comments View
  • There are moveable tape barriers in front of the reception counter.
  • There is a clear knee recess at the lowered counter (photograph 4).
  • The entrance barrier to the right of the reception desk is 94cm wide.
  • The exit barrier to the left of the reception desk is 66cm wide.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are moderate to good.

You are on Accessible Changing Room. Skip to the next section.

Accessible Changing Room

• There are accessible changing rooms available.
• The accessible changing room is located to the left as you enter the changing room.
• The facility is 14m (15yd 11in) from the main entrance.
• The door opens outwards.
• The width of the door is 87cm (2ft 10in).
• The door is locked by a locking handle.
• The dimensions of the accessible changing room are 183cm x 200cm (6ft x 6ft 7in).
• There is a sink.
• The height of the sink is 70cm (2ft 4in).
• The tap type is lever.
• There is a mixer tap.
• There is an emergency alarm in the cubicle.
• The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
• There is not a locker within the accessible changing room.
• There is a changing bench.
• The facility changing bench is wall mounted.
• The facility changing bench height is fixed.
• The length of the bench is 140cm (4ft 7in).
• There is a wheel in shower.
• The facilities available in the accessible shower are an adjustable shower head, handrails and a flip-down seat.
• The height of the seat is 50cm (1ft 8in).

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• Comments View
  • There is a shelf within the accessible changing room.
  • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 82cm.
  • There was insufficient space for a wheelchair user to manoeuvre at the time of survey (20/06/2023) due to the facility changing bench not being able to be stowed.
  • The non-stowed changing bench also obstructed the shelf and the wash basin.

You are on Standard Changing Room. Skip to the next section.

Standard Changing Room

• There is a/are standard changing room(s) available.
• The standard changing room(s) is/are approximately 20m (21yd 2ft) from the main entrance.
• The standard changing room(s) is/are approximately 18m (19yd 2ft) from the reception desk.
• The standard changing room(s) is/are approximately 10m (10yd 2ft) from the swimming pool.
• The standard changing room(s) surveyed is/are located to right of the building.
• There is level access to the standard changing room(s).
• Shower facilities are available within the changing room(s).
• There is not level access to the shower facilities.
• The shower cubicle(s) / area is / are accessed via a medium step.

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• Comments View
  • There is an open mixed changing area, plus individual and family changing cubicles.
  • There are also lockers at a suitable height for a wheelchair user.
  • There are family cubicles with horizontal and vertical grab rails (photographs 3 and 4).
  • There are baby change tables located in the general open area, and within the family cubicles (photographs 5, 8 and 9).
  • The height of the baby change tables once extended is 89cm - 92cm above the floor.
  • There is a baby and toddler play pen with a fence 85cm above the floor (photograph 10).
  • There are standard showers in the female and male standard toilets at the far end of the changing area.
  • There are communal mixed standard showers between the changing area and swimming pool (photograph 11).
  • The communal showers require wearing of a swimming costume as mandatory.
  • There is a body dryer with a 12cm high step into the cubicle (photograph 12).
  • The dryer has a coin slot 139cm above the floor.

You are on Standard Changing Room (Group Changing Room). Skip to the next section.

Standard Changing Room (Group Changing Room)

• There is a/are standard changing room(s) available.
• The standard changing room(s) is/are approximately 14m (15yd 11in) from the main entrance.
• The standard changing room(s) is/are approximately 12m (13yd 4in) from the reception desk.
• The standard changing room(s) is/are approximately 10m (10yd 2ft) from the swimming pool.
• The standard changing room(s) surveyed is/are located to right of the building within the main changing area.
• There is level access to the standard changing room(s).
• Shower facilities are not available within the changing room(s).

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• Comments View
  • There are female and male group changing rooms available.
  • The group changing rooms are located either side of the accessible changing room.
  • The group changing rooms may be used by groups such as school groups, or family groups by prior arrangement.
  • There are standard showers in the female and male standard toilets at the far end of the changing area.
  • There are communal mixed standard showers between the changing area and swimming pool (photograph 7).
  • The communal showers require wearing of a swimming costume as mandatory.

You are on Standard Shower (Standard Changing Area). Skip to the next section.

Standard Shower (Standard Changing Area)

• Shower facilities are available.
• The shower(s) surveyed is/are located in the female and male standard toilets at the far end of the changing area.
• There is not level access to the shower facilities.
• The shower cubicle(s) / area is / are accessed via a medium step.

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• Comments View
  • There are additional standard showers in the female and male fitness suite changing rooms (membership required).

You are on Swimming Pool. Skip to the next section.

Swimming Pool

• There is not level access from the changing area to the swimming pool.
• There is not a ramped entrance into the water.
• There is a wet side chair available.
• There is a hoist for wheelchair users to access the water.
• The hoist is hydraulic.
• There are steps into the swimming pool.
• There are 7 steps.
• The steps do have handrails.
• The handrails are on both sides.
• There is a ladder type entrance into the water.
• There is a handrail on both sides of the ladder.

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• Comments View
  • There is a slope with a slight incline from the changing room to the pool side (photograph 1).
  • There is a gutter at the bottom of the slope which may present a trip hazard.
  • There is a shallower teaching pool to the left of the main swimming pool (photograph 9).
  • There are 6 steps with handrails into the teaching pool.

You are on Outside Access (Changing Room Outdoor Pool Winter Entrance). Skip to the next section.

Outside Access (Changing Room Outdoor Pool Winter Entrance)

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• Entrance View
  • This information is for the entrance located to the rear of the changing area.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are permanently held open.
  • The door(s) is/are double width.
  • The width of the door opening is 143cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
• Comments View
  • There is a 5cm step over at the threshold of the doorway.
  • This entrance is closed for the last 2 weeks of July until the end of August.
  • During this period, access to the outdoor pool is via the summer access point to the left of the building.

You are on Swimming Pool (Outdoor Pool). Skip to the next section.

Swimming Pool (Outdoor Pool)

• There is level access from the changing area to the swimming pool.
• There is not a ramped entrance into the water.
• There is a wet side chair available.
• There is a hoist for wheelchair users to access the water.
• The hoist is hydraulic.
• There are steps into the swimming pool.
• There are 7 steps.
• The steps do have handrails.
• The handrails are in the centre.
• There is a ladder type entrance into the water.
• There is a handrail on both sides of the ladder.

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• Comments View
  • The outdoor swimming pool is 32m from the changing room winter entrance.

You are on Access Point (Summer Only). Skip to the next section.

Access Point (Summer Only)

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• Access Point View
  • This information is for the access point located the left of the building.
  • There is not an information board/map at this access point.
  • There is step-free access at this access point.
  • There is a gate which opens away from you (push).
  • The gate is permanently held open.
  • The width of the gap is 144cm.
• Comments View
  • This access point is only open for the last 2 weeks in July, until the end of August.
  • Access to the outdoor pool outside these dates is from within the standard changing room within the main building.

You are on Counter (Summer Kiosk). Skip to the next section.

Counter (Summer Kiosk)

• There is not sufficient space to write or sign documents on the counter.
• The height of the counter is 134cm (4ft 5in).
• There is not a lowered section.
• There is not a hearing assistance system.

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• Comments View
  • The entrance kiosk is 27m from the summer access point.
  • There is level access to the kiosk from the access point.
  • There is an entrance gate next to the kiosk, on the left.
  • The entrance gate has an open width of 96cm.
  • There are 2 exit turnstiles to the right of the kiosk.
  • The exit turnstiles have an access width of 56cm.
  • The entrance gate may be used for exit at staff discretion.

You are on Level Change (Outdoor Pool Balcony). Skip to the next section.

Level Change (Outdoor Pool Balcony)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located on the right, between the summer kiosk and the outdoor pool.
• There is/are 15+ step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

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• Comments View
  • The balcony level is shown in photograph 5.

You are on Outside Access (Café sisi). Skip to the next section.

Outside Access (Café sisi)

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• Entrance View
  • This information is for the entrance located to the left of the building, through the summer access point.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are permanently held open.
  • The door(s) is/are double width.
  • The width of the door opening is 143cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
• Comments View
  • There is a 5cm high step over at the threshold of the doorway.
  • The summer access point is open for the last 2 weeks in July until the end of August.
  • Access to the café outside these dates is from within the main building.

You are on Eating and Drinking (Café sisi). Skip to the next section.

Eating and Drinking (Café sisi)

• The following information is for the café.
• The café is located on the left after the main building entrance.
• The bar does serve food.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 20m (21yd 2ft) from the main entrance.
• The standard height for tables is 73cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• Children are welcomed in the bar area.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

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• Comments View
  • The service counter is 104cm above the floor.
  • There is additional picnic table style seating near the summer outside access point (photograph 10).
  • The ground at the additional seating is grass and dirt, and is uneven.
  • There is an outside serving hatch to the left of the main entrance to the building (photograph 11).
  • There is further additional seating at the service hatch (photograph 12).
  • The counter is 131cm above the floor.

You are on Accessible Toilet (Right Hand Transfer). Skip to the next section.

Accessible Toilet (Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 24m (26yd 9in) from the main entrance.
  • This accessible toilet is located to the left of the café.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 146cm x 290cm (4ft 9in x 9ft 6in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 76cm (2ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and waste paper pedal bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 167cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the left.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 50cm (1ft 8in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • There is a fair colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is poor.
  • The lighting levels are low to moderate.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the accessible toilet.
  • The height of the baby change table once extended is 87cm (2ft 10in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the left of the cafe.
  • The female and male toilets are approximately 24m (26yd 9in) from the main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the female standard toilets.
  • The height of the baby change table once extended is 91cm (2ft 12in).
  • Inside the venue, there is level access to the baby change facility.
• Comments View
  • There are additional female and male standard toilets on the ground floor to the rear of the standard changing rooms.
  • There are further female and male standard toilets within the fitness suite changing rooms (membership required).

You are on Standard Changing Room (Fitness Suite/Gym). Skip to the next section.

Standard Changing Room (Fitness Suite/Gym)

• There is a/are standard changing room(s) available.
• The standard changing room(s) is/are approximately 19m (20yd 2ft) from the main entrance.
• The standard changing room(s) is/are approximately 17m (18yd 1ft) from the reception desk.
• The standard changing room(s) surveyed is/are located on the ground floor to the right of the building.
• There is level access to the standard changing room(s).
• Shower facilities are available within the changing room(s).
• There is level access to the shower facilities.

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• Comments View
  • There are lockers additional to those inside the standard changing rooms just outside the entrance to the changing rooms (photograph 3).
  • Membership is required to access the fitness suite/gym standard changing rooms.
  • It was not possible to access the female standard changing room at the time of survey (20/06/2023).

You are on Standard Toilet(s) (Fitness Suite/Gym). Skip to the next section.

Standard Toilet(s) (Fitness Suite/Gym)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the ground floor within the fitness suite/gym female and male standard changing rooms.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.
• Comments View
  • It was not possible to access the fitness suite/gym female standard toilets at the time of survey (20/06/2023).

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G and 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on the right going up.
  • There is a landing.
  • The lighting levels are moderate to good.
• Other View
  • The area(s)/service(s) on the floors which are not accessible is/are the swimming pool viewing area/tiered seating, and the fitness suite/gym.
• Comments View
  • There is no handrail at the first 2 steps (photograph 1).
  • There are similar stairs to access the fitness suite/gym (photograph 4).

You are on Level Change (First Floor Viewing Area). Skip to the next section.

Level Change (First Floor Viewing Area)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located at the top of the stairs ahead from reception.
• The ramp/slope gradient is steep.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on the right going up.

You are on First Floor Tiered Seating. Skip to the next section.

First Floor Tiered Seating

• There is tiered seating on the first floor, with a view to the indoor swimming pool.
• There are 2 tiers which form seating, the upper tier separated from the lower tier by a glass barrier.
• The tiers are each 38cm high.
• The extended bottom step of the steps to the upper tier may present a trip hazard if continuing along the lower walkway (photograph 5).
• The upper tier may produce a sense of vertigo in some visitors.

You are on Level Change (First Floor Tiered Seating). Skip to the next section.

Level Change (First Floor Tiered Seating)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located at intervals along the first floor tiered seating area.
• There is/are 8 step(s) to the area/service.
• The lighting levels at the step(s) are good.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are in the centre of the step(s).

You are on Fitness Suite (Gym). Skip to the next section.

Fitness Suite (Gym)

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• Access to Fitness Suite View
  • The fitness suite is located on the first floor.
  • The fitness suite is 30m (32yd 2ft) from the main entrance.
  • There is not step free access to the fitness suite.
  • Other Floors.
  • There are doors into the fitness suite.
  • The doors open towards you (pull).
  • The doors are single.
  • The door(s) may be difficult to open.
  • The opening is 90cm wide.
• Fitness Suite (General) View
  • Staff receive no training in assisting disabled people.
  • A portable hearing assistance system is not available for induction.
  • There is clear manoeuvring space between equipment.
  • There is level access to all of the equipment.
• Comments View
  • The flooring is a mixture of vinyl and rubber.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.