You are on Assisted Travel Information. Skip to the next section.

Assisted Travel Information

• Assisted Travel Helpline Number: 0800 528 2100 available 24 hours a day, every day of the week (except 25th and 26th December).
• Assisted Travel Textphone Number: 0800 692 0792 available 24 hours a day, every day of the week (except 25th and 26th December).

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest underground station is Richmond.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

Collapse all Expand all

• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • There is no nearby parking available.

You are on Outside Access (Station Concourse Entrance). Skip to the next section.

Outside Access (Station Concourse Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located on the Broadway, at the front right of the building.
  • There is stepped access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The width of the door opening is 170cm.
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 2 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Outside Access (Alternative Station Concourse Entrance). Skip to the next section.

Outside Access (Alternative Station Concourse Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located on the Broadway, at the front left of the building.
  • There is stepped access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The width of the door opening is 170cm.
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 2 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Station Concourse. Skip to the next section.

Station Concourse

• The station concourse leads off from the two entrances to the station and passes the ticket counter, news kiosk and goes towards the platforms.
• There is an overhead screen as you enter for up to date train departures/arrivals.
• The lighting levels are varied throughout.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 6m (6yd 1ft) from the station concourse entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

Collapse all Expand all

• Comments View
  • There are self-service machines available to the right of the ticket counter.

You are on The News Kiosk - Station Concourse. Skip to the next section.

The News Kiosk - Station Concourse

• The news kiosk is located on the right as you enter the concourse area from the station concourse entrance.
• The entrance to the kiosk from the concourse is 80cm in width (photograph 1).
• The news kiosk also has a stepped entrance facing the Broadway.
• The door here is a single, 80cm in width and is permanently held open.
• There are 2 clearly marked steps in front of the entrance.
• These steps are 16cm in height and have no handrails.
• Photographs 2 and 3 show this entrance and steps.
• The new kiosk has a counter that is 90cm in height.
• The light levels are good throughout.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 1 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• The station is not staffed between 19.00-06.20 Monday to Friday, 14.00-08.00 on Saturdays and 16.00-09.10 on Sundays.
• There is a ticket office.
• The ticket office is located next to the station concourse entrance.
• The ticket office is 5m (5yd 1ft) from the station concourse entrance.
• The train companies operating from within this station are South Western Railway.
• The train companies that operate within this station include:.
• Please click here for access information for South Western Railway.
• There is not a taxi rank at the station.
• Shops and services within the station include The News Kiosk and Nemo Café.
• Not all key concourse shops and services have level access.
• There are 3 platform(s) in the station.
• The platform(s) accessed by steps only is / are Platforms 1, 2 and 3.

Collapse all Expand all

• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Platforms which have tactile markings at the platform edge are Platforms 1, 2 and 3.

You are on Level Change (Station Concourse to Platforms 1 and 2). Skip to the next section.

Level Change (Station Concourse to Platforms 1 and 2)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located on the right as you exit the concourse.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Level Change (Station Concourse to Platform 3). Skip to the next section.

Level Change (Station Concourse to Platform 3)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located on the left as you exit the concourse.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Nemo Café - Platforms 1-2. Skip to the next section.

Nemo Café - Platforms 1-2

• The café is located opposite the stairs, on platforms 1-2.
• There is a single door to enter the café.
• This door is 78cm in width, opens away from you and is heavy.
• There is an easy slope in front of the door.
• The café counter is 95cm in height.
• There are no seats within the café area.
• The café serves hot and cold drinks and snacks.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are not available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents are available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.