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The White House Family Hub

45 The Avenue, Hampton, TW12 3RN

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • The toilets with adaptations are located on the ground and first floors.
    • All toilets with adaptations have a left hand transfer space.
    • Female and male step-free standard toilet facilities are located on the ground floor.
  • Changing Facilities View
    • Parent and baby changing facilities are located within the toilet with adaptations on the ground floor.

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Parking View
    • There is a public car park located on The Avenue.
    • The name of the car park is The Avenue.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.

Entrance (Main Entrance)

  • This entrance is located at the front of the venue.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • There is an intercom at a height of 138cm.
  • There are double manual doors.
  • The doors open towards you.
  • The doors require effort to open.
  • One of the doors was locked at the time of the survey.
  • The locked door can be opened on request.
  • The width of the opening is 78cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a medium colour contrast.
  • There is a second set of double manual doors.
  • The doors are permanently held open.
  • One of the doors was locked at the time of the survey.
  • The locked door can be opened on request.
  • The width of the opening is 84cm.
  • The doors have a high colour contrast.
  • There is a push pad or push button to exit at a height of 135cm.

Reception

  • Location View
    • The reception is located to the right from the main entrance.
    • The distance from the main entrance is 4m.
  • Route View
    • The most accessible route to the reception has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access to the reception.
    • The height of the reception desk is 104cm.
    • There is a lowered section at the desk.
    • The height of the lowered section is 72cm.
    • The reception has a television which may affect the ability of someone to lip read.
    • There is not a hearing assistance system.
    • There is no (or very little) background noise in this area.
    • Some flooring is shiny.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Getting Around

  • Access View
    • There is step-free access between floors via lift.
    • There is step-free level access throughout walkways.
  • Circulation View
    • Doors are held open along circulation routes.
    • Access throughout may include narrow walkways.
    • There is a high colour contrast between the walls and floor along circulation routes.
    • Some flooring is shiny.
    • There is no (or very little) background noise.
    • Wayfinding signage is provided.
    • The colour, design and typeface of signage is consistent throughout.
    • Seating available in the walkways includes: chairs with armrests.
    • Lighting levels vary due to the size of the space.

Seating Area (Atrium)

  • Location and Access View
    • The Atrium is located ahead from the main entrance.
    • The most accessible route has step-free level access.
    • Doors are held open along the most accessible route.
    • There is step-free level access to this area.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor have a high colour contrast.
    • Some flooring is shiny.
    • Seating available in this area includes: chairs with armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables/desks is not suitable for wheelchair users.
    • The clear height under the tables/desks is not suitable for wheelchair users.
    • There is no (or very little) background noise in this area.
    • Lighting levels vary due to the size of the space.

Lift

  • The lift surveyed is located to the left from the main entrance.
  • The distance from the main entrance is 5m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • Standard Lift View
    • The ground and first floors can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 630kg.
    • The external lift control buttons have tactile markings.
    • The control buttons have a high colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 80cm.
    • The internal dimensions of the lift are 106cm (width) x 130cm (depth).
    • The internal lift control buttons have tactile markings.
    • The control buttons have a high colour contrast.
    • The majority of the internal controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a visual floor indicator and a mirror to aid reversing.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Stairs

  • The stairs are located to the right from the main entrance.
  • The ground and first floors can be accessed by these stairs.
  • There is a single manual door to access the stairwell.
  • There are handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is not between 30cm-45cm.
  • Lighting levels vary due to the use of large glazed walls.

Outdoor Spaces (Children's Centre)

  • About View
    • The following is available in this area: a playground.
  • Getting Around View
    • There are unsurfaced paths/trails in some areas.
    • Path or trail surfaces consist of: grass and compact gravel.
    • The majority of the unsurfaced footpaths are not wide enough for wheelchair users.
    • Paths or trails have some sections with potential obstacles such as: uneven surfaces.
    • There are some seats situated along the paths for people to rest.
    • There is step-free level access throughout the majority of areas.
    • The following areas have step-free access via ramps: beyond the entrance.
  • Playground View
    • Some of the play equipment is within easy reach for seated and standing users and users of different heights.
    • The following play experiences are available: sliding, climbing and social play (e.g. water or sand pits, talk tubes, hopscotch, roundabouts, see-saws).
    • Routes around the play equipment are firm and even.
    • Routes around the play equipment are at least 150cm wide.

Outdoor Spaces (The White House Family Hub)

  • About View
    • The following is available in this area: gardens.
  • Getting Around View
    • There are surfaced footpaths in some areas.
    • Surfaced footpaths consist of: block paving.
    • The majority of the surfaced footpaths are wide enough for wheelchair users.
    • There are also unsurfaced paths/trails throughout.
    • Path or trail surfaces consist of: grass and compact earth.
    • The majority of the unsurfaced footpaths are wide enough for wheelchair users.
    • Some paths/trails have sections with: uneven surfaces.
    • There are not any seats situated along the paths for people to rest.
    • There is step-free level access throughout the majority of areas.
    • The following areas have step-free access via ramps: beyond the entrances.

Toilet with Adaptations (Ground Floor - Left Hand Transfer)

  • Location View
    • The toilet surveyed is located ahead from the main entrance, on the right hand side.
    • The distance from the main entrance is 9m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 85cm.
    • The door has a lever twist lock.
    • Internally the door has a low colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 180cm (width) x 200cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 100cm (from the side of the toilet pan).
    • There is a lever flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a low colour contrast.
    • The toilet seat is 45cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet has a padded backrest.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a medium colour contrast.
    • The toilet roll holder is 90cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 75cm from the floor.
    • There is a vertical grab rail on the left side of the wash basin.
    • The wash basin grab rail has a low colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a medium colour contrast.
    • The soap dispenser is 80cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a high colour contrast.
    • The towel dispenser is 125cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 107cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 85cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.