You are on Train Station. Skip to the next section.

Train Station

• There are generally 3 member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• The station is not staffed between 22.45-06.15.
• The office to obtain help is 55m (60yd 5in) from the ticket hall entrance.
• This office is located on platforms 4 and 5.
• There is a ticket office.
• The ticket office is located in the ticket hall.
• The ticket office is 6m (6yd 1ft) from the main entrance.
• The train companies operating from within this station are South Western Railway.
• The train companies that operate within this station include:.
• Please click here for access information for South Western Railway.
• There is not a taxi rank at the station.
• Shops and services within the station include Puccino's on platforms 4 and 5.
• Not all key concourse shops and services have level access.
• There are 3 platform(s) in the station.
• The platform(s) which has/have level access is / are platform 2.
• The platform(s) accessed by steps only is / are platforms 3 and 4.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are platforms 3, 4 and 5.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) platforms 3 and 5.
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.
• Comments View
  • Photograph 14 shows the passenger assistance office on Platforms 4 and 5.
  • The door to the office is single and is 85cm in width.
  • There are more staff on duty during Twickenham Stadium Matchdays.

You are on Assisted Travel Information. Skip to the next section.

Assisted Travel Information

• Assisted Travel Helpline Number: 0800 528 2100 available 24 hours a day, every day of the week (except 25th and 26th December).
• Assisted Travel Textphone Number: 0800 692 0792 available 24 hours a day, every day of the week (except 25th and 26th December).

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest underground station is Richmond.

You are on Parking (Station). Skip to the next section.

Parking (Station)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located off London Road.
  • The car park type is open air/surface.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 360cm x 490cm (11ft 10in x 16ft 1in).
  • The nearest Blue Badge bay is 12m (13yd 4in) from the main entrance.
  • The furthest Blue Badge bay is 18m (19yd 2ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • The parking is payable via an app called RingGo or via telephone.
  • Please click here for more information
  • Telephone:- 0203 046 0010, reference location 5488.
  • The car park is currently being used partly by the construction traffic rebuilding the station surroundings.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the ticket hall, on London Road.
  • There is step-free access at this entrance.
  • There are no doors at this entrance.
• Comments View
  • There are bollards at the entrance with a width of 122cm between them.
  • The bollards are well marked.

You are on Outside Access (Matchday and Night Entrance). Skip to the next section.

Outside Access (Matchday and Night Entrance)

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• Entrance View
  • This information is for the entrance located at the rear of the car park, leading towards the alternative footbridge.
  • There is stepped access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The width of the door opening is 245cm.
• Step(s) View
  • The step(s) is/are located immediately beyond the entrance leading to all platforms via the alternative footbridge.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • The step(s) has/have tactile paving at the top and bottom.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a second lower handrail.

You are on Ticket Hall. Skip to the next section.

Ticket Hall

• The ticket hall can be accessed via the main entrance, platform 3 and the footbridges.
• The ticket hall has two ticket counters on the left as you enter from the main entrance.
• There are ticket barriers to the right as you enter from the main entrance that lead to platform 3 and to the footbridges for all platforms.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 7m (7yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is low (76cm or lower).
• The lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

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• Comments View
  • There are two ticket counters available on the left as you enter the ticket hall from the main entrance.
  • There are self-service ticket machines available next to the main entrance, just before you enter the ticket hall.

You are on Ticket Barriers. Skip to the next section.

Ticket Barriers

• The ticket barriers are opposite the main entrance.
• There are five standard ticket barriers that open automatically away from you which have an opening width of 62cm.
• There is one wide ticket barrier that opens automatically away from you which has an opening width of 108cm.
• The wide ticket barriers are suitable for wheelchair users and passengers with buggies/children.
• There is a member of staff available at the ticket barriers for any assistance needs or queries.

You are on Eating and Drinking (Puccino's - Platforms 4 and 5). Skip to the next section.

Eating and Drinking (Puccino's - Platforms 4 and 5)

• The following information is for the café.
• The café is located on platforms 4 and 5, opposite the stairs.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks cannot be brought to the table.
• There is not a lowered section at the counter.
• All tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 45m (49yd 8in) from the main entrance.
• The standard height for tables is 110cm.
• There is not ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

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• Comments View
  • The door to enter the café is single, opens towards you, is heavy and 76cm in width (photographs 1 and 2).

You are on Level Change (Main Footbridge to All Platforms). Skip to the next section.

Level Change (Main Footbridge to All Platforms)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the right as you enter from the main entrance.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

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• Comments View
  • Photographs 1 and 2 show the stairs on platform 3 close to the main entrance.
  • Photographs 3 and 4 show the footbridge.
  • Photographs 5 and 6 show the stairs on platforms 4 and 5 leading to the footbridge.

You are on Level Change (Alternative Footbridge). Skip to the next section.

Level Change (Alternative Footbridge)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located on all platforms leading to the alternative footbridge.
• There is/are 15+ step(s) to the area/service.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

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• Comments View
  • This footbridge connects all platforms and on matchdays connects to the matchday and night entrance.
  • Photograph 1 shows the stairs on platform 3.
  • Photograph 2 and 3 show the footbridge.
  • Photograph 4 shows the stairs on platforms 4 and 5.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located off the main foyer area.
• The lift is a standard lift.
• The floors which are accessible by this lift are Platforms 4 and 5 - Ticket Area.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 10m (10yd 2ft) from the station barriers.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 160cm x 160cm (5ft 3in x 5ft 3in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Accessible Toilet (Platform 3). Skip to the next section.

Accessible Toilet (Platform 3)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 24m (26yd 9in) from the main entrance.
  • This accessible toilet is located midway along platform 3.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is not a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 105cm (3ft 5in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 146cm x 290cm (4ft 9in x 9ft 6in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 82cm (2ft 8in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 90cm and 120cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Accessible Toilet (Platform 5). Skip to the next section.

Accessible Toilet (Platform 5)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 64m (69yd 2ft) from the main entrance.
  • This accessible toilet is located midway along platform 5.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is not a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 105cm (3ft 5in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 148cm x 290cm (4ft 10in x 9ft 6in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 84cm (2ft 9in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 180cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 90cm.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Standard Toilet(s) (Platform 3). Skip to the next section.

Standard Toilet(s) (Platform 3)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located midway along platform 3.
  • The female toilet(s) is/are approximately 28m (30yd 1ft) from the main entrance.
  • Inside the venue, there is level access to the female toilet(s).
  • Lighting levels are medium.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located midway along platform 3.
  • The male toilet(s) is/are approximately 22m (24yd 2in) from the main entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • An ambulant toilet cubicle with wall mounted grab rails is available.
  • Lighting levels are medium.

You are on Standard Toilet(s) (Platform 3 Matchday Only Toilets - Male). Skip to the next section.

Standard Toilet(s) (Platform 3 Matchday Only Toilets - Male)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located midway along the platform 3.
  • The male toilet(s) is/are approximately 35m (38yd 10in) from the main entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • Lighting levels are medium.
• Comments View
  • There are no female matchday standard toilets.

You are on Standard Toilet(s) (Platform 5). Skip to the next section.

Standard Toilet(s) (Platform 5)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located midway along platform 5.
  • The female toilet(s) is/are approximately 68m (74yd 1ft) from the main entrance.
  • Inside the venue, there is level access to the female toilet(s).
  • An ambulant toilet cubicle with wall mounted grab rails is available.
  • Lighting levels are medium.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located midway along platform 5.
  • The male toilet(s) is/are approximately 62m (67yd 2ft) from the main entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • Lighting levels are medium.

You are on Baby Changing Room - Platform 3. Skip to the next section.

Baby Changing Room - Platform 3

• The baby changing room is located next to the accessible toilet on platform 3.
• The door to enter the room is single, opens away from you, is heavy and 105cm in width.
• There is a twist lock to lock the door.
• The baby changing table is 82cm in height once fully extended.
• There is a sink available which is 85cm in height and has a lever mixer tap.
• The lighting is moderate to good.

You are on Baby Changing Room - Platform 5. Skip to the next section.

Baby Changing Room - Platform 5

• The baby changing room is located next to the accessible toilet on platform 5.
• The door to enter the room is single, opens away from you, is heavy and 105cm in width.
• There is a twist lock to lock the door.
• The baby changing table is 82cm in height once fully extended.
• There is a sink available which is 85cm in height and has a lever mixer tap.
• The lighting is moderate to good.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents are available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.