Access Guide
Introduction
- The WWT London Wetland Centre is a wetland reserve managed by the Wildfowl and Wetlands Trust. The site is formed of four disused Victorian reservoirs tucked into a loop in the Thames.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Barnes or Barnes Bridge.
Opening Times
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- Parking is free for Blue Badge holders.
- The car park is located at the front of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 12 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 360cm x 466cm (11ft 10in x 15ft 3in).
- The nearest Blue Badge bay is 100m (109yd 1ft) from the main entrance.
- The furthest Blue Badge bay is 120m (131yd 8in) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- All visitors must register their car registration at the main reception to get free parking or a fine will be issued.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the building.
- There is ramped/sloped access at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 99cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 99cm.
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Ramp/Slope
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- The ramp/slope is located on the approach to the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides.
Reception (Main)
- The desk/counter is 4m (4yd 1ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are moderate to good.
- There is not a hearing assistance system.
- There is a touch screen.
- The touch screen is at a suitable height for a wheelchair user.
Reception (Membership Desk)
- The desk/counter is 4m (4yd 1ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is low (76cm or lower).
- The lighting levels are good.
- There is not a hearing assistance system.
- There is a touch screen.
- The touch screen is at a suitable height for a wheelchair user.
Inside Access
- There is level access to the service(s).
- There is not a hearing assistance system.
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are varied.
Outside Access (Observatory)
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Entrance
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- This information is for the entrance located to the left of the South Route Entrance.
- There is step-free access at this entrance.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The width of the door opening is 96cm.
Level Change (Observatory)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located to the left from the Observatory entrance.
- The ramp/slope gradient is steep.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
- The width of the ramp/slope is 97cm (3ft 2in).
- There is a/are step(s) to access this area/service.
- The step(s) is/are located to the right from the Observatory entrance.
- There is/are 4 step(s) to the area/service.
- The lighting levels at the step(s) are good.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- The ramp/slope does bypass the step(s).
Outside Access (South Route Entrance)
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Entrance
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- This information is for the entrance located at the front of the south route.
- There is step-free access at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 142cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically (away from you).
- The door(s) is/are double width.
- The width of the door opening is 147cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Eating and Drinking (Kingfisher Kitchen)
- The following information is for the restaurant.
- The restaurant is located in the foyer of the south route entrance.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is a lowered section at the counter.
- Some tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is approximately 15m (16yd 1ft) from the south route entrance.
- The distance between the floor and the lowest table is 73cm (2ft 5in).
- The distance between the floor and the highest table is 110cm (3ft 7in).
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is not available.
- Drinking straws are not available.
- Menus are wall only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
Other Floors (South Route)
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Steps
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- The floors which are accessible by stairs are G, 1 and 2.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- There is a landing.
- The lighting levels are moderate to good.
Lift (South Route)
- There is a lift for public use.
- The lift is located ahead of the south route entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1 and 2.
- Wall mounted information boards are provided at lift landings.
- The lift is approximately 8m (8yd 2ft) from the south route entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 80cm (2ft 7in).
- The dimensions of the lift are 107cm x 140cm (3ft 6in x 4ft 7in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is moderate to good.
Accessible Toilet (South Route Main Building - Ground Floor)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 5m (5yd 1ft) from the south route entrance.
- This accessible toilet is located to the left of the south route entrance.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens inwards.
- The door is locked by a lever twist.
- The width of the accessible toilet door is 77cm (2ft 6in).
- The door is easy to open.
- The dimensions of the accessible toilet are 130cm x 310cm (4ft 3in x 10ft 2in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 75cm (2ft 6in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary, non-infectious waste and open waste paper bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 188cm from the floor.
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 105cm (3ft 5in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 105cm (3ft 5in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 76cm (2ft 6in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is poor.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- There is a poor colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 97cm (3ft 2in).
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Comments
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- There is a similar accessible toilet located on the first floor.
Standard Toilet(s) (South Route Main Building - Ground Floor)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located to the left from the south route entrance.
- The female and male toilets are approximately 5m (5yd 1ft) from the south route entrance.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels in the female and male toilets are good.
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Comments
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- There are additional standard toilets on the first floor and around the south side route.
Outside Access (Peacock Tower Entrance)
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Entrance
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- This information is for the entrance located at the front of the Peacock Tower.
- There is ramped/sloped access at this entrance.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width but one door is locked.
- The width of the door opening is 84cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is steep.
- There is not a level landing at the top of the ramp/slope.
Other Floors (Peacock Tower)
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Steps
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- The floors which are accessible by stairs are G, 1 and 2.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on the left going up.
- There is a landing.
- The lighting levels are moderate to good.
Lift (Peacock Tower)
- There is a lift for public use.
- The lift is located ahead as you enter the Peacock Tower entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1 and 2.
- Wall mounted information boards are not provided at lift landings.
- The lift is approximately 4m (4yd 1ft) from the Peacock Tower entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 80cm (2ft 7in).
- The dimensions of the lift are 107cm x 140cm (3ft 6in x 4ft 7in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is moderate to good.
Outside Access (South Route Toilet Block)
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Entrance
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- This information is for the entrance located at the front of the block.
- There is step-free access at this entrance.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The width of the door opening is 96cm.
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Comments
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- There is an easy incline to access the toilet block as shown in photographs 3 and 4.
- There is a similar toilet block in the car park.
Accessible Toilet (South Route Toilet Block)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 3m (3yd 10in) from the south route toilet block entrance.
- The accessible toilet is located to the right as you enter.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door is easy to open.
- The dimensions of the accessible toilet are 152cm x 197cm (4ft 12in x 6ft 6in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is twist/turn.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 180cm from the floor.
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 77cm (2ft 6in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- There is a poor colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are moderate to good.
Standard Toilet(s) (South Route Toilet Block)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located ahead from the entrance.
- The female and male toilets are approximately 3m (3yd 10in) from the south route toilet block entrance.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels in the female and male toilets are good.
Parent and Baby Room (South Route Toilet Block)
- There is a parent and baby room for public use.
- The parent and baby room is located to the left as you enter the south route toilet block.
- The parent and baby room is approximately 2m from the south route toilet block entrance.
- There is step-free access to the parent and baby room.
- Staff do not need to be notified for use of the room.
- There is pictorial signage on or near the parent and baby room door.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 103cm (3ft 5in).
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 86cm.
- The wash basin tap type is push.
- There is/are not chair(s) in the parent and baby room.
- There is a toilet in the parent and baby room.
- There is not a red flashing fire alarm beacon within the room.
- The lighting levels are good.
Additional Info
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.