Access Guide

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Overview

About View
- This is a council-run help and support service.
- Facilities available in the venue include: 2 private meeting rooms, consultation booths.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is on-street Blue Badge Bay parking.
- The nearest train station is Peckham Rye.
- The nearest overground station is Peckham Rye.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
- View information on getting here (opens new tab) .
Getting In and Around View
- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the first floor.
- The ground floor and first floor can be accessed via stairs.
- There are no toilet facilities.
- Accessible and standard toilets are available in Peckham Library, which is on floors 4 and 5 of the building.
Getting Help and Assistance View
- There is seating available.
- There is no hearing assistance system.
- Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: Wi-Fi.
Related Access Guides View
- View information on Peckham Library (opens new tab) .

Drop-off Point View
- There is not a designated drop-off point available.
On-street Parking View
- On-street designated Blue Badge parking is available.
- The on-street designated Blue Badge parking bays are located on Peckham High Street.
- The Blue Badge bays are signposted but have no markings.

There is step-free level access throughout the majority of areas.
The following areas have stepped access: the first floor.
There is a high visual contrast between the walls and floor in all areas.
Some of the walls have a reflective finish.
There is no (or very little) background noise.
Wayfinding signage is not provided.
Seating available in the walkways includes: chairs with armrests, chairs without armrests, armchairs and sofas.
Lighting levels vary due to the use of large glazed walls.

The reception is located ahead and to the left as you enter.
The distance from the MySouthwark Service Point entrance is 2m.
There is step-free level access to reception.
The height of the reception desk is 117cm.
There is a lowered section at the desk.
The height of the lowered section is 75cm.
The reception has windows.
There is not a hearing assistance system.
The height of the touchscreen display ranges from 103cm to 131cm from the floor.
The touchscreen has the following accessibility aids: a call for assistance button.
There is no (or very little) background noise in this area.
Lighting levels vary due to the use of large glazed walls.
There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
There is space for an assistance dog to rest in the seating area.
Seating available in this area includes: chairs with armrests and chairs without armrests.

The room is located on the ground floor, to the rear of the venue.
The distance from the MySouthwark Service Point entrance is 15m.
The most accessible route to the room has step-free level access.
There is written text signage on or near the door.
There is step-free level access into the room.
There is a single manual door with a low visual contrast.
The door opens away from you.
The width of the opening is 88cm.
There is step-free level access throughout the room.
There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
There is space for an assistance dog to rest.
The walls and floor have a high visual contrast.
Seating available in the room includes: chairs without armrests.
Furniture available in the room includes: desks.
The desks are fixed.
The surface heights are suitable for wheelchair users.
The clear underside space of the surfaces is suitable for wheelchair users.
There is not a hearing assistance system.
Additional facilities/services include: a flashing fire alarm.
There is no (or very little) background noise in this room.
Lighting levels were uneven at the time of the survey, with pools of light and shade.

The stairs surveyed are located to the rear left of the venue.
The ground floor and first floor can be accessed by these stairs.
There are 16 steps between floors.
The steps have low visual contrast markings and have handrails on both sides.
The handrails are easy to grip.
The handrails cover the flight of stairs throughout its length.
The handrails do not extend horizontally beyond the first and last step.
The height of the steps is not between 15cm and 18cm.
The height of the highest step is 20cm.
The depth of the steps is not between 30cm and 45cm.
The steps have open risers.
Lighting levels were uneven at the time of the survey, with pools of light and shade.