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Highams Park Station

Station Approach, The Avenue, Highams Park, E4 9LA

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Access Guide

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COVID-19 Information

Location

  • The venue is situated within the centre of the area.
  • This venue is situated in Highams Park.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is at the front of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There are 2 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 470cm x 500cm (15ft 5in x 16ft 5in).
  • The nearest designated bay is 7m (22ft 12in) from the main entrance.
  • The furthest designated bay is 15m (16yd) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are uneven surfaces.
  • The car park surface is tarmac.
  • There is a dropped kerb / non stepped access from the car park to the venue.
  • The dropped kerb does not have tactile paving.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the station.
  • There is level access into the venue.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 132cm (4ft 4in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open towards you (pull).
    • The doors are double width.
    • The doors are heavy.
    • The door opening is 132cm (4ft 4in) wide.

Outside Access (Platform 2 Entrance)

  • Entrance View
    • This information is for the entrance located on Wilton Place.
    • There is ramped/sloped access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 310cm.
    • There is a second set of doors.
    • There are no doors at this entrance.
    • The width of the door opening is 310cm.
  • Ramp/Slope View
    • The ramp/slope is located leading up from Wilton Place to the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
  • Comments View
    • There is a 120cm wide entrance gap with no doors leading to the station entrance.

Reception

  • The reception desk is 5m (16ft 5in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • The desk does not have a lowered section.
  • Lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.
  • Opening Times View
    • Monday 06:00 - 20:00.
    • Tuesday 06:00 - 20:00.
    • Wednesday 06:00 - 20:00.
    • Thursday 06:00 - 20:00.
    • Friday 06:00 - 20:00.
    • Saturday 06:00 - 20:00.
    • Sunday 08:00 - 15:40.

Inside Access

  • There is level access to the service.
  • Motorised scooters are allowed in public parts of the venue.

Train Station

  • There are generally 2 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 20:00 - 06:00.
  • There is a ticket office.
  • The ticket office is located on the left as you enter, next to Platform 1.
  • The ticket office is 5m (16ft 5in) from the main entrance.
  • The train companies operating from within this station are National Express.
  • There is not a taxi rank at the station.
  • There are 2 platform(s) in the station.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are 2.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.
  • Comments View
    • There is a portable ramp available to access the trains.

Train Station Platform

  • This information is for platform(s) 1-2.
  • The platform(s) which has/have level access is / are 1.
  • The platform(s) accessed by ramp / slope is / are 2.

Level Change (Platform 1 to Platform 2)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located on the bridge leading from Platform 1.
  • There is/are 15+ step(s) to the area/service.
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Comments View
    • These steps can be overcome by using the Platform 2 entrance.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service cannot be requested.