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Live Ability Waltham Forest

Shopmobility Portacabin, The Mall, 45 Selborne Walk, Walthamstow, London, E17 7JR

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Access Guide

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Introduction

  • Live Ability is located in a cabin on the site of The Mall Shopping Centre.
  • It can be accessed by vehicle for drop-off or otherwise via the shopping centre.

Location

  • The venue is situated within the centre of the area.
  • This venue is situated in Walthamstow.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Walthamstow Central.
  • The nearest underground station is Walthamstow Central.
  • The venue is in a shopping mall.

Opening Times

  • Monday 10:00 - 14:00.
  • Tuesday 10:00 - 16:30.
  • Wednesday Closed.
  • Thursday 10:00 - 16:30.
  • Friday 10:00 - 16:30.
  • Saturday Closed.
  • Sunday Closed.

Parking (The Mall)

  • The venue does have its own car park.
  • Parking is not free for all users.
  • The car park type is multi storey.
  • The car park is underneath the shopping centre.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There are 10+ designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 340cm x 480cm (11ft 2in x 15ft 9in).
  • The nearest designated bay is 8m (26ft 3in) from the Upper Parking Level entrance.
  • The furthest designated bay is 50m (55yd) from the Upper Parking Level entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is concrete.
  • There is not a dropped kerb / non stepped access from the car park to the venue.
  • The patron does not have to cross a road.
  • The car park does have a height restriction barrier.

Outside Access (Upper Parking Level Entrance)

  • This information is for the entrance located in Zone 1 of the car park.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 134cm (4ft 5in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are double width.
    • The door opening is 138cm (4ft 6in) wide.

Level Change (Upper Parking Level Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.

Outside Access (Access From Shopping Centre)

  • This information is for the entrance located on the ground floor of the shopping centre.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 132cm (4ft 4in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open away from you (push).
    • The doors are double width.
    • The doors are permanently held open.
    • The door opening is 144cm (4ft 9in) wide.
  • Comments View
    • The automatic doors are push pad operated.
    • The pad is at a convenient height for wheelchair users.

Level Change (Access From Shopping Centre)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located immediately beyond the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the cabin.
  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are permanently held open.
  • The door opening is 86cm (2ft 10in) wide.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading to the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • The width of the ramp or slope is 130cm (4ft 3in).

Reception

  • The desk is 7m (22ft 12in) from the main entrance .
  • There is level access to reception from the entrance.
  • The reception desk is low height.
  • Lighting levels are bright.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played in some parts of the venue.
  • Lighting levels are bright.

Shopmobility

  • Route maps are not available.
  • Manual wheelchairs are available.
  • Powered wheelchairs are available.
  • Powered scooters are available.
  • Equipment does have to be booked in advance.
  • There is a hire charge.
  • Escorts are normally available to assist around town / city.
  • Escorts do need to be booked in advance.
  • Trained escorts are available for people with a visual impairment.
  • Visual escorts do need to be booked in advance.
  • Trained escorts are not available for people with a hearing impairment.

Accessible Toilet

  • The nearest adapted toilet is located on the first floor of the shopping centre.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A member of staff trained in BSL skills is not normally on duty.