Access Guide
Location
- The venue is situated within the centre of the area.
- This venue is situated in Walthamstow.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest underground station is Walthamstow Central.
Opening Times (Main Ticket Office)
- Monday 06:00 - 21:00..
- Tuesday 06:00 - 21:00..
- Wednesday 06:00 - 21:00..
- Thursday 06:00 - 21:00..
- Friday 06:00 - 21:00..
- Saturday 06:00 - 21:00..
- Sunday 06:30 - 21:30..
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There are 6 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 300cm x 600cm (9ft 10in x 19ft 8in).
- The nearest designated bay is 25m (27yd) from the car park entrance.
- The furthest designated bay is 35m (38yd) from the car park entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- There is a dropped kerb / non stepped access from the car park to the venue.
- The dropped kerb does have tactile paving.
- The patron does have to cross a road.
- The road is generally quiet.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is a designated drop off point.
- The drop off point is located outside the car park entrance.
- There is a dropped kerb from the drop off point.
- There is tactile paving on the dropped kerb.
Outside Access (Main Entrance)
- This information is for the entrance located off Selbourne Road.
- There is not level access into the venue.
- The main doors open (no doors).
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Comments
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- There are two identical entrances at either side of the main ticket office.
Level Change (Main Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located to either side of the entrances.
- The ramp or slope is permanent.
Outside Access (Car Park Entrance)
- This information is for the entrance located in Station Approach.
- There is not level access into the venue.
- The main doors open away from you (push).
- The doors are double width.
- The doors are permanently held open.
- The door opening is 150cm (4ft 11in) wide.
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Comments
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- This entrance gives access to Platform 1.
Level Change (Car Park Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in the doorway.
- The ramp or slope is permanent.
Reception (Main Ticket Office)
- The reception desk is 5m (16ft 5in) from the main entrance.
- There is level access to reception from the entrance.
- The reception desk is high height.
- The desk does not have a lowered section.
- Lighting levels are medium.
- There is a hearing assistance system.
Reception (Car Park Entrance Ticket Office)
- The reception desk is 4m (13ft 1in) from the car park entrance.
- The desk is 4m (13ft 1in) from the car park entrance .
- There is level access to reception from the entrance.
- The reception desk is high height.
- The desk does not have a lowered section.
- Lighting levels are medium.
- There is not a hearing assistance system.
Inside Access
- There is not level access to the service.
- Lighting levels are varied.
Level Change (Underpass)
- There are steps to access this area / service.
- The steps are located leading to the underpass between platforms.
- There is / are 15+ step(s) to the area / service.
- Lighting levels at the steps are medium.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
Level Change (Entrances to Platforms)
- There is a ramp or slope to access this service.
- The ramp or slope is located leading on to the platforms.
- The ramp or slope is permanent.
Level Change (Information Office)
- There are steps to access this area / service.
- The steps are located in front of the entrance.
- There is / are 1 step(s) to the area / service.
- The steps are not clearly marked.
- The steps are shallow.
- The steps do not have handrails.
Train Station
- There are generally 7 member(s) of staff on duty.
- The station is staffed.
- There is an office to obtain help.
- The office to obtain help is 18m (20yd) from the car park entrance.
- The station is not staffed between 21:00 - 06:00.
- This office is located on Platform 1.
- There is a ticket office.
- The ticket office is located immediately beyond the main entrances.
- The ticket office is 5m (16ft 5in) from the main entrances.
- The train companies operating from within this station are National Express East Anglia.
- There is a taxi rank at the station.
- The taxi rank is located off Selbourne Road.
- The taxi rank is 70m (77yd) from the main entrance.
- Shops and services within the station include Coco Café and a newsagents.
- All key concourse shops and services have level access.
- There are 2 platform(s) in the station.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Accessible toilets are not located on the platform(s).
- Accessible toilets are not located on the main station concourse.
- There is not a wheelchair available to borrow.
Train Station Platform
- This information is for platform(s) 1-2.
- The platform(s) accessed by ramp / slope is / are 1-2.
- The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 2.
- The platform(s) which can be accessed by using alternative outside access entrances only is / are 1.
Accessible Toilet
- There are not accessible toilets within this venue designated for public use.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are not available.
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Baby Change Facilities
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- Baby change facilities are not located within the venue.
Additional Info
- Staff do not receive disability awareness / equality training.
- A member of staff trained in BSL skills is not generally on duty.