Access Guide
Station Overview
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Parking and Public Transport
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- The station does not have its own car park.
- There is on-street Blue Badge Bay parking.
- The nearest step-free train station is Balham Rail Station.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
- View information on getting here (opens new tab) .
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Getting In and Around
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- There is stepped access at the most accessible entrance.
- There are satellite entrances on the junction of Balham High Road and Chestnut Grove.
- These entrances also only have stepped access.
- There is also an entrance from within Balham train station adjacent.
- There is step-free level access throughout.
- The platforms can be accessed via escalator.
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Getting Help and Assistance
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- There is a member of staff available for assistance.
- There is a self-serve touchscreen at this station.
- Help points are available in the ticket hall and on the platforms.
- Announcements in the main ticketing/concourse area are audio.
- There is seating available.
- There is no hearing assistance system.
- The alternative formats documents can be provided in include: Large print (on request).
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- For general information about Transport accessibility at Transport for London, click here (opens a new tab).
- Related Access Guides View
Parking
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Drop-off Point
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- There is not a designated drop-off point available.
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On-street Parking
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- On-street designated Blue Badge parking is available.
- The on-street designated Blue Badge parking bays are located on Chestnut Grove.
- The Blue Badge bays are clearly marked and signposted.
Entrance (Balham Station Road)
- This entrance is located off Balham Station Road, near the junction with Balham High Road.
- There is step-free access via a very easy slope at the entrance.
- There are double manual gates at this entrance.
- The gates are permanently held open.
- The width of the opening is 214cm.
- There is a small lip on the threshold of the opening.
- There is stepped access as you enter.
- There are 20+ steps with handrails on both sides.
- The handrails are not easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The steps are clearly marked.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 16cm.
- The depth of the steps is between 30cm and 45cm.
Ticketing
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Self-Service Ticket Machines
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- There is step-free level access to the self-service ticket machines.
- The height of the touchscreen display ranges from 104cm to 126cm from the floor.
Barriers
- The standard barrier width is 63cm.
- The wider barrier width is 87cm.
- There are fixed ticket readers.
- The ticket slot heights for the barriers are 92cm (insert ticket) and 104cm (remove ticket) from the floor.
- The contactless card reader height is 100cm from the floor.
- The ticket barriers may vary in height.
- Assistance is available at the ticket barrier.
Counter (Assistance and Information)
- The counter is located on the left after the ticket barriers.
- The distance from the ticket barriers is 3m.
- There is step-free level access to the counter.
- The height of the counter is 115cm.
- There is not a lowered section at the counter.
- The counter has windows.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this area.
- Lighting levels were even at the time of the survey.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: benches.
- The seating is fixed.
Getting Around
- There is a high visual contrast between the walls and floor in all areas.
- There is background noise which varies depending on the time of day.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is consistent throughout.
- Lighting levels were even at the time of the survey.
Escalators
- The escalators surveyed are located straight ahead after the ticket barriers.
- The ticketing hall and the platforms are accessed by escalators.
- The escalator steps are unmarked.
- The foot (bottom) and head (top) of the escalators are clearly marked.
- Lighting levels were even at the time of the survey.
Stairs
- The stairs surveyed are located in between the downgoing and upgoing escalators.
- The ticketing hall and the platforms can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 18cm.
- The depth of the steps is between 30cm and 45cm.
- Lighting levels were even at the time of the survey.
Platforms
- There are 2 platforms at this station.
- All platforms have tactile markings along the platform edge.
- All platforms have clear markings along the platform edge.
- Announcements on platforms are audio and visual.
- All platforms have help points.
- All platforms have seating.
- Seating available on the platforms includes: benches.
- Access to the train is via a step.