Access Guide
Overview
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About
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- Facilities available in the venue include: adult and child pools, a gym, fitness studios, a creche, and a café.
- View information on opening times
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- The nearest train station is Putney Train Station.
- The nearest underground station is East Putney Underground Station.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free level access via lift at the most accessible entrance.
- There is step-free level access throughout the majority of areas, this may include the use of a lift.
- The following areas have step-free access via ramps or slopes: studio 1.
- The following areas have stepped access: the pool viewing seating area.
- Access throughout may include manual doors, doors permanently held open and narrow aisles.
- Floors -1, 0 and 1 can be accessed via a standard lift and stairs.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: Wi-Fi.
- Related Access Guides View
Toilet and Changing Facilities
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Toilet Facilities
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- There are 2 toilets with adaptations.
- Toilets with adaptations are located on floor 1, to the left from the main lift.
- The transfer space varies between left and right in the toilets with adaptations.
- The male and female step-free toilet facilities are located on floors -1 and 1.
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Changing Places and Changing Facilities
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- The changing facilities which have adaptations are located on floor -1.
- Standard changing facilities are located on floors -1 and 1.
- Parent and baby changing facilities are located on floor -1, in the pool changing village.
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Washroom and Shower Facilities
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- Standard shower facilities are located on floor -1.
Parking
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Car Park
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- The car park is located at the left side of the building.
- The car park is open air/surface and sheltered.
- The car park surface consists of tarmac and concrete.
- There are 3 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked.
- The surveyed Blue Badge parking bay dimensions are 220cm (width) x 414cm (depth).
- The hatched/marked zones vary between bays.
- The nearest designated bay is 10m from the entrance.
- The most accessible route from the Blue Badge parking has step-free level access.
- There is a dropped kerb without tactile paving from the designated Blue Badge parking.
- Two Blue Badge bays are to the right of the entrance. There is step-free access from these bays to the entrance.
The third Blue Badge bay is in the main car park area. There is stepped access from this bay to the main entrance.
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Charges and Restrictions
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- This car park is for visitors only.
- Parking is free for all users.
- Free parking for Blue Badge holders is restricted to 2 hours.
- Clearly presented parking signs are available.
- The route from the standard parking, and one Blue Badge bay to the entrance is via steps.
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Electric Vehicle Charging Points
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- There are 3 electric vehicle charging points.
- The dimensions of the surveyed electric vehicle charging bay are 220cm (width) x 340cm (depth).
- The controls are not at a suitable height for a wheelchair user.
- The nozzle holster is at a suitable height for a wheelchair user.
- The charging points require tap and pay (contactless payment).
- There are no electric vehicle charging points designated for Blue Badge holders.
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Drop-off Point
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- There is not a designated drop-off point available.
Stairs (Car Park to Entrance)
- The stairs surveyed are located at the front of the car park.
- The basement and ground floors can be accessed by these stairs.
- There are 15 steps between floors.
- The steps are clearly marked and have a handrail on the right going up.
- The handrail is easy to grip.
- The handrail covers the flight of stairs throughout its length.
- The handrail does not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 16cm.
- The depth of the steps is not between 30cm and 45cm.
Entrance
- This entrance is located at the front of the venue.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access via lift at the entrance.
- The lift bypasses the steps.
- There are 7 steps with handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The steps are clearly marked.
- The steps have tactile markings at the top and bottom.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 15cm.
- The depth of the steps is not between 30cm and 45cm.
- There are double automatic doors at this entrance.
- The doors open by sliding.
- The width of the opening is 141cm.
- The doors have a low visual contrast.
- There is step-free level access as you enter.
Lift (Main Lift)
- The lift surveyed is located to the left of the entrance.
- The most accessible route to the lift has step-free level access, uneven surfaces and narrow walkways.
- Floors -1, 0 and 1 are accessed by this lift.
- The lift door has a low visual contrast.
- The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have a low visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 80cm.
- The internal dimensions of the lift are 110cm (width) x 140cm (depth).
- The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a separate door to exit and a list of floor services/facilities.
- Lighting levels were low at the time of the survey.
- The lift opens directly into the building, with no need to go through the entrance doors.
Reception (Floor 1)
- The reception is located ahead from the main lift.
- The distance from the main lift is 3m.
- There is step-free level access to reception.
- The height of the reception desk is 138cm.
- There is a lowered section at the desk.
- The height of the lowered section is 92cm.
- The reception has patterned/distracting backgrounds.
- There is not a hearing assistance system.
- The height of the touchscreen display ranges from 102cm to 109cm from the floor.
- There is background noise in this area.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- There are security barriers with a wider opening which are operated by staff.
- The width of the wider security barrier past reception is 88cm.
The security barriers do not need to be passed through if using the main lift.
Getting Around
- There is step-free level access throughout the majority of areas, this may include the use of a lift.
- The following areas have step-free access via ramps or slopes: studio 1.
- The following areas have stepped access: the pool viewing seating area.
- Access throughout may include manual doors, doors permanently held open and narrow aisles (less than 120cm).
- Some flooring is shiny.
- There is a high visual contrast between the walls and floor in the majority of walkways.
- There is background noise in some areas of the venue.
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout.
- Seating available in the walkways includes: chairs without armrests and benches.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Eating and Drinking (Café - Floor 1 - Temporarily Closed)
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Location and Access
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- The café is located to the right of reception.
- As of April 2026, the cafe is temporarily closed whilst undergoing refurbishment.
- The most accessible route has step-free level access.
- There is step-free level access into this area.
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Service
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- This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
- Full table service is not available.
- Menus are wall-mounted.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: drinking straws and takeaway cups.
- There is not a hearing assistance system.
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Order and Payment
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- The payment counter was surveyed.
- The counter is located to the left on entering the café.
- There is step-free level access to the counter.
- The height of the counter is 90cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The flooring is shiny.
- The walls and floor visual contrast varies between low and high.
- Seating available in this area includes: chairs with armrests and chairs without armrests.
- Furniture available in this area includes: tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Room (Studio 2 - Floor 1)
- The room is located on floor 1, to the right from reception.
- The distance from the main lift is 20m.
- The most accessible route to the room has step-free level access.
- There is Braille, tactile and written text signage on or near the door.
- There is step-free level access into the room.
- There are double manual doors with a high visual contrast.
- The doors open towards you.
- The width of the opening is 162cm.
- There is step-free level access throughout the room.
- There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is not space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- There is not a hearing assistance system.
- There may be background noise in this room.
- Lighting levels were even at the time of the survey.
Room (Small Hall - Floor 1)
- The room is located on floor 1, to the left from reception.
- The distance from the main lift is 20m.
- The most accessible route to the room has step-free level access and manual doors.
- There is Braille, tactile and written text signage on or near the door.
- There is step-free level access into the room.
- There are double manual doors with a high visual contrast.
- The doors open towards you.
- The width of the opening is 140cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Furniture available in the room includes: tables.
- The surface heights are not suitable for wheelchair users.
- The clear underside space of the surfaces is not suitable for wheelchair users.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- The floor is covered with thick foam mats.
Stairs (to Pool Viewing Area)
- The stairs surveyed are located to the right from reception, through the café then to the right.
- Floors 1 and 2 can be accessed by these stairs.
- There are 17 steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are not easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The height of the steps is not between 15cm and 18cm.
- The height of the highest step is 14cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Stairs (Main)
- The stairs surveyed are located to the right of reception, through the barriers.
- Floors -1, 1 and 2 can be accessed by these stairs.
- There are 17 steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 16cm.
- The depth of the steps is between 30cm and 45cm.
- Lighting levels were even at the time of the survey.
- There is a single manual door to access the stairwell from floor -1.
Changing Room with Adaptations (Dry Side - Floor -1)
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Location and Access
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- The changing room surveyed is located on floor -1, to the right from the main lift.
- The distance from the main lift is 30m.
- The most accessible route to the changing room has step-free level access and doors permanently held open.
- There is step-free level access into the changing room.
- There is Braille, tactile, pictorial and written text signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 85cm.
- The door has a locking handle (with a RADAR key to access).
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
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Dimensions and Features
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- Facilities available in the changing room include: a chair/stool, a toilet, a wash basin, a wheel-in shower and a dry seat for changing.
- The dimensions of the changing room are 281cm (width) x 282cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left of the toilet as you look at it.
- The lateral transfer space is 170cm (from the side of the toilet pan).
- There is a spatula flush on the non-transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is no vertical grab rail for the toilet.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 87cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 66cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 84cm from the floor.
- There is not a towel dispenser.
- There is not a hand dryer.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a full length mirror.
- There is no shelf.
- The changing room has a sanitary bin.
- There are multiple coat hooks.
- The coat hooks are 164cm from the floor.
- There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
- There is an adjustable shower head which can also be detached.
- There is a shower seat.
- The shower seat is 50cm from the floor.
- The shower controls are lever mixer.
- There are grab rails and a dropdown rail for the shower.
- The shower grab rails have a high visual contrast.
- The shower dropdown rail has a high visual contrast.
- There is no emergency alarm for the shower.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
Changing Room with Adaptations (Wet Side - Floor -1)
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Location and Access
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- The changing room surveyed is located on floor -1, to the right from the lift, between the pools.
- The distance from the main lift is 30m.
- The most accessible route to the changing room has step-free level access and manual doors.
- There is step-free level access into the changing room.
- There is tactile, pictorial and written text signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 81cm.
- The door has a locking handle (with a RADAR key to access).
- Internally the door has a high visual contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- Facilities available in the changing room include: a toilet, a wheel-in shower and a dry seat for changing.
- The dimensions of the changing room are 245cm (width) x 210cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right of the toilet as you look at it.
- The lateral transfer space is 168cm (from the side of the toilet pan).
- There is a lever flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a low visual contrast.
- There is a vertical grab rail on the non-transfer side.
- The vertical grab rail has a low visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a low visual contrast.
- The toilet seat is 45cm from the floor.
- The toilet seat has a low visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 90cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 71cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rail is on the left of the wash basin as you look at it.
- The wash basin grab rail has a low visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 87cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a low visual contrast.
- The hand dryer is 103cm from the floor.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The changing room has a sanitary bin.
- There is one coat hook.
- The coat hook is 153cm from the floor.
- There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
- There is an adjustable shower head which can also be detached.
- There is a flip-down shower seat.
- The shower seat is 49cm from the floor.
- The shower controls are lever mixer.
- There is a grab rail and a dropdown rail for the shower.
- The shower grab rail has a low visual contrast.
- The shower dropdown rail has a low visual contrast.
- There is no emergency alarm for the shower.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
Parent and Baby Room / Feeding Room (Wet Side - Changing Village - Floor -1)
- The room surveyed is located on floor -1, to the right from the main lift, in the pool changing village.
- The distance from the main lift is 60m.
- The most accessible route to the room has step-free level access and manual doors.
- There is step-free level access into the room.
- There is Braille, tactile, pictorial and written text signage on or near the door.
- The width of the door opening is 57cm.
- The height of the baby change facility when in use is 83cm.
- The room has a nappy/incontinence items bin.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Pool (Main Pool - Floor -1)
- This is an indoor swimming pool.
- There is step-free level access throughout this area.
- Access throughout this area may include slippery surfaces.
- Seating available around the pool includes: chairs without armrests and benches.
- Some seating is fixed.
- There is not an emergency alarm at poolside.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- Access into the water is via a ladder.
- The pool is staffed at all times.
- The following adaptations are available for disabled people: manual hoist.
- Additional facilities include: a jacuzzi and poolside showers.
Pool (Children's Pool - Floor -1)
- This is an indoor swimming pool.
- There is step-free level access throughout this area.
- Access throughout this area may include slippery surfaces.
- Seating available around the pool includes: benches.
- The seating is fixed.
- There is not an emergency alarm at poolside.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- Access into the water is via steps.
- The ramp has handrails on both sides.
- There are 4 steps with handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of the steps throughout its length.
- The steps are unmarked.
- The pool has a lifeguard on duty at all times.
Gym
- The gym is located on floors 1 and 2.
- There is step-free level access into the gym.
- There are double manual doors with a high visual contrast.
- The doors open away from you.
- The width of the opening is 154cm.
- The main entrance to the gym is on floor 2, at the top of the stairs.
Wheelchair users will be taken through a staff-only door to the floor 1 section of the gym, from which a platform lift can take them to the floor 2 section. - There is step-free level access throughout the majority of areas, this may include the use of a lift.
- The following areas have stepped access: the power section.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- The gym is staffed at specific times.
- Some flooring is shiny.
- The walls and floor have a high visual contrast.
- There is some clear manoeuvring space between equipment (150cm x 150cm).
- Equipment includes free weights, cable resistance machines, upper body machines where fixed seats can be removed and arm cycles.
- There is not a hearing assistance system.
- There is background noise in this area.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Lift (Gym)
- The lift surveyed is located in the gym.
- This lift is a platform lift.
- The distance from the main lift is 10m.
- The most accessible route to the lift has step-free level access and manual doors.
- Floors 1 and 2 are accessed by this lift.
- The lift door has a low visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a high visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 98cm.
- The internal dimensions of the lift are 113cm (width) x 142cm (depth).
- The internal lift control buttons have tactile markings and a high visual contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- The button needs to be pressed constantly when in use.
- Internally the lift has: a separate door to exit.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Toilet with Adaptations (Male - Right Hand Transfer)
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Location and Access
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- The toilet surveyed is located on floor 1, to the left from the main lift.
- The distance from the main lift is 30m.
- The most accessible route to the toilet has step-free level access and manual doors.
- There is step-free level access into the facility.
- There is Braille, tactile, pictorial and written text signage on or near the door.
- The door opens inwards and has a low visual contrast.
- The width of the door opening is 93cm.
- The door has a twist lock.
- Internally the door has a low visual contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 140cm (width) x 180cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet.
- The lateral transfer space is 83cm (from the side of the toilet pan).
- There is a lever flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 47cm from the floor.
- The toilet seat has a high visual contrast.
- The toilet has a padded backrest.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a low visual contrast.
- The toilet roll holder is 93cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 68cm from the floor.
- The wash basin has a twist turn mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a low visual contrast.
- There is not a soap dispenser.
- There is not a towel dispenser.
- There is not a hand dryer.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has no disposal facilities.
- There is one coat hook.
- The coat hook is 176cm from the floor.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Toilet with Adaptations (Female - Left Hand Transfer)
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Location and Access
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- The toilet surveyed is located in the female standard toilet.
- The distance from the reception is 10m.
- The most accessible route to the toilet has step-free level access and manual doors.
- There is step-free level access into the facility.
- There is written text signage on or near the door.
- The door opens inwards and has a high visual contrast.
- The width of the door opening is 84cm.
- The door has a twist lock.
- Internally the door has a high visual contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 146cm (width) x 245cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 80cm (from the side of the toilet pan).
- There is a lever flush on the non-transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- The toilet has a padded backrest.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a low visual contrast.
- The toilet roll holder is 96cm from the floor.
- The wash basin and taps cannot be reached when seated on the toilet.
- The wash basin is 71cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a low visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a medium visual contrast.
- The soap dispenser is 101cm from the floor.
- There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
- The towel dispenser has a low visual contrast.
- The towel dispenser is 100cm from the floor.
- There is a pull cord emergency alarm but it was tied up at the time of the survey.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin and a sanitary bin.
- There is one coat hook.
- The coat hook is 176cm from the floor.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
