Access Guide
Overview
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Parking and Public Transport
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- The venue does not have its own car park.
- The nearest train station is Earlsfield.
- The nearest underground station is Southfields.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout, this may include the use of a lift.
- Access throughout may include manual doors.
- Levels 0, 1, 2 and 3 can be accessed via a standard lift and stairs.
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Getting Help and Assistance
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- There is seating available.
- There is a fixed hearing assistance system.
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
Toilet and Changing Facilities
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Toilet Facilities
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- There is 1 toilet with adaptations.
- The toilet with adaptations is located in the basement (level 0), next to the lift.
- The toilet with adaptations has a right hand transfer space.
- The gender inclusive step-free toilet facilities are located in the basement (level 0).
- The gender inclusive step-free toilet facilities are located on level 2 .
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Changing Places and Changing Facilities
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- Parent and baby changing facilities are located in the toilet with adaptations.
Parking
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Drop-off Point
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- There is not a designated drop-off point available.
Entrance (Main Entrance)
- This entrance is located at the front of the building.
- The approach to the entrance has uneven surfaces.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There is a single manual door at this entrance.
- The door opens away from you.
- The width of the opening is 104cm.
- The door has a high visual contrast.
- There is a second single manual door.
- The second door opens towards you.
- The width of the opening is 106cm.
- The second door has a high visual contrast.
- The second entrance door has signage saying its automatic, however, this was not the case at the time of survey (November 2024).
- There is step-free level access as you enter.
Getting Around
- There is step-free level access throughout all areas, this may include the use of a lift.
- Access throughout may include manual doors.
- Some flooring is shiny and patterned.
- The visual contrast between the walls and floor varies between low and high.
- There is no (or very little) background noise.
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout.
- Seating available in the walkways includes: chairs without armrests and benches.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Eating and Drinking (Box Office Bar)
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Location and Service
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- The Box Office Bar is located to the right beyond the main entrance.
- The most accessible route has step-free level access.
- This area has a bar where food and drink can be ordered.
- Full table service is not available.
- Menus are wall-mounted.
- There is not a hearing assistance system.
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Order and Payment
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- The payment counter was surveyed.
- The counter is located to the right beyond the main entrance.
- There is step-free level access to the counter.
- The height of the counter is 90cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a medium visual contrast.
- Seating available in this area includes: benches.
- Furniture available in this area includes: tables.
- Some seating is fixed.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is not suitable for wheelchair users.
- There is no (or very little) background noise in this area.
- Lighting levels were even at the time of the survey.
Entrance (Theatre)
- This entrance is located opposite the main entrance.
- The entrance area is not clearly signed.
- There is step-free level access at the entrance.
- There are double manual doors at this entrance.
- The doors open towards you.
- The width of the opening is 103cm.
- The doors have a high visual contrast.
- There is step-free level access as you enter.
Theatre
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Theatre Information
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- Advanced bookings are available.
- Concessions are available.
- Captioned performances are available.
- Signed performances are available.
- Audio described performances are not available.
- Autism friendly/relaxed performances are available.
- Sensory friendly performances are not available.
- There is a fixed hearing assistance system.
- The hearing assistance system could not be tested at the time of the survey.
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Auditorium
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- The most accessible route to the auditorium has step-free level access.
- There is step-free level access to a row of seating.
- There is a designated seating area.
- The following rows have stepped access: 3, 4 and 5.
- Seating available includes: chairs without armrests, benches and flip-down seats with armrests.
Designated Seating
- The designated seating area surveyed is located straight after the theatre entrance.
- The distance from the theatre entrance is 1m.
- There is step-free level access to the designated seating.
- The designated seating area is not clearly marked or signed .
- There are 2 designated spaces for wheelchair users.
- The number of spaces for wheelchair users varies.
- The view from this seating area is clear from obstructions.
- Companions sit next to you.
- There is a member of staff available for assistance.
- There is space for an assistance dog to rest.
- Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
- Some seating is fixed.
- The flooring is shiny.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
- There is not a toilet with adaptations close to the seating area (within approximately 50m).
Lift
- The lift surveyed is located to the right as you enter through the main entrance.
- The distance from the main entrance is 2m.
- The most accessible route to the lift has step-free level access.
- Levels 0, 1, 2 and 3 are accessed by this lift.
- The lift door has a medium visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have a low visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 80cm.
- The internal dimensions of the lift are 107cm (width) x 139cm (depth).
- The internal lift control buttons have a medium visual contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing and a visual floor indicator.
- Lighting levels were even at the time of the survey.
Stairs
- The stairs surveyed are located to the left of the building.
- There is a single manual door to access the stairwell.
- Levels 0, 1, 2 and 3 can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps have some clear markings and have handrails on both sides.
- The handrails are easy to grip.
- The handrails do not cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 16cm.
- The depth of the steps is between 30cm and 45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Toilet with Adaptations (Right Hand Transfer)
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Location and Access
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- The toilet surveyed is located on the basement floor (level 0), next to the lift.
- The distance from the lift is 1m.
- The most accessible route to the toilet has step-free level access and a lift.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 87cm.
- The door has a twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 165cm (width) x 228cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 99cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a medium visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 51cm from the floor.
- The toilet seat has a low visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a medium visual contrast.
- The toilet roll holder is 53cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 74cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a medium visual contrast.
- There is a soap dispenser, however it is not wall mounted.
- There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
- The towel dispenser has a high visual contrast.
- The towel dispenser is 102cm from the floor.
- There is not a hand dryer.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a full length mirror.
- There is no shelf.
- The cubicle has a sanitary bin and a pedal bin.
- There are multiple coat hooks.
- The coat hooks are 168cm from the floor.
- The height of the baby change facility when in use is 87cm.
- The walls and floor visual contrast varies between low and high.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Entrance (Garden)
- This entrance is located to the left of the building.
- The entrance area is clearly signed.
- There is step-free level access at the entrance.
- There are double manual doors at this entrance.
- The doors open away from you.
- The width of the opening is 144cm.
- The doors have a low visual contrast.
- There is step-free level access as you enter.
Seating Area (Garden)
- The seating area is located to the left of the building.
- The seating area is uncovered.
- The most accessible route to the seating area has step-free level access.
- There is step-free level access throughout the seating area.
- There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Seating available in this area includes: chairs without armrests.
- Furniture available in this area includes: tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is no (or very little) background noise in this area.
