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The Clapham Grand

21-25 St John's Hill, Battersea, London, SW11 1TT

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located to the left after entering the building.
    • The toilet with adaptations has a left hand transfer space.
    • The male and female step-free toilet facilities are located ahead on the left and right after entering the building.
    • The male and female step-free toilet facilities are located on the second floor of the building.

Parking

Entrance

  • This entrance is located to the left side of the building in Severus Road.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a portable ramp at the entrance.
  • The ramp has a steep gradient.
  • The ramp is between 75cm and 150cm wide with no handrails.
  • The ramp bypasses the step.
  • There is 1 step with no handrails.
  • The step is unmarked.
  • The height of the step is not between 15cm and 18cm.
  • The height of the highest step is 14cm.
  • There are double manual doors at this entrance.
  • The doors are permanently held open.
  • The width of the opening is 189cm.
  • The doors have a high visual contrast.
  • There is a second set of double manual doors.
  • The second set of doors are permanently held open.
  • The width of the opening is 162cm.
  • The second set of doors have a high visual contrast.
  • There is step-free access via slope as you enter.
  • The slope has a slight gradient.

Counter (Box Office)

  • The counter is located to the right after you enter.
  • The distance from the entrance is 10m.
  • The most accessible route to the counter has manual doors.
  • There is step-free level access to the counter.
  • The height of the counter is 109cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There is background noise in this area which varies depending on the function/event.
  • Some flooring is patterned.
  • Lighting levels were low at the time of the survey.
  • Furniture available in this area includes: tables.

Theatre

  • Theatre Information View
    • Advanced bookings are available.
    • Concessions are available.
    • Captioned performances are not available.
    • Signed performances are not available.
    • Audio described performances are not available.
    • Autism friendly/relaxed performances are not available.
    • Sensory friendly performances are not available.
    • There is not a hearing assistance system.
  • Auditorium View
    • There is a designated seating area.
    • The following rows have stepped access: access to the circle floor and upper circle floor.
      There are steps to access seating areas on the ground floor, circle floor and upper circle floor.
    • Seating available includes: chairs with armrests, chairs without armrests, benches and high stools.

Designated Seating

  • The designated seating area surveyed is located on the ground floor, straight after the entrance.
  • The distance from the entrance is 2m.
  • There is step-free level access to the designated seating.
  • The designated seating area is not clearly marked or signed.
  • There are 3 designated spaces for wheelchair users.
  • The number of spaces for wheelchair users varies.
  • The view from this seating area is clear from obstructions.
  • Companions sit next to you.
  • There is a member of staff available for assistance.
  • There is space for an assistance dog to rest.
  • Seating available in this area includes: chairs without armrests.
  • The flooring is shiny.
  • Lighting levels were low at the time of the survey.
  • Lighting levels are adjustable.
  • There is a toilet with adaptations close to the seating area (within approximately 50m).

Counter (Bar)

  • The counter is located at the rear of the theatre.
  • The distance from the entrance is 5m.
  • There is stepped access to the counter.
  • There are 3 steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is not between 30cm and 45cm.
  • The height of the counter is 107cm.
  • There is not a lowered section at the counter.
  • The counter has mirrors.
  • There is not a hearing assistance system.
  • There is background noise in this area which varies depending on the function/event.
  • The flooring is shiny.
  • Lighting levels were low at the time of the survey.
  • Lighting levels are adjustable.
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, benches and high stools.
  • Furniture available in this area includes: tables and high tables.
  • Some seating is fixed.

Toilet with Adaptations (Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the left after you enter the building.
    • The distance from the entrance is 5m.
    • The most accessible route to the toilet has slight ramps or slopes and doors permanently held open.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens inwards and has a high visual contrast.
    • The width of the door opening is 85cm.
    • The door has a locking handle.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a low visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 138cm (width) x 266cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 72cm (from the side of the toilet pan).
    • There is a push button flush on top of the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 51cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 112cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 97cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.

Stairs (Circle of Life)

  • The stairs surveyed are located to the rear right after you enter the building.
  • The ground and circle floors can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were low at the time of the survey.

Stairs (Upper Circle)

  • The stairs surveyed are located to the rear right after you enter the building.
  • The ground and upper circle floors can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Counter (Cloakroom)

  • The counter is located on the first floor.
  • The distance from the entrance is 17m.
  • The most accessible route to the counter has manual doors.
  • There is step-free level access to the counter.
  • The height of the counter is 102cm.
  • There is not a lowered section at the counter.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • The flooring is shiny.
  • Lighting levels were low at the time of the survey.
  • The door to this area is 108cm wide.

Room (Private Bar)

  • The room is located in the upper circle.
  • The distance from the entrance is 40m.
  • The most accessible route to the room has steps and manual doors.
  • There is no signage on or near the door.
  • There is stepped access into the room.
  • There are 3 steps with a handrail on the left going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is not between 30cm and 45cm.
  • There is a single manual door with a high visual contrast.
  • The door is permanently held open.
  • The width of the opening is 76cm.
  • The following areas have stepped access: the stage and the upper part of the private room.
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: benches and high stools.
  • Furniture available in the room includes: tables and high tables.
  • Some tables are fixed.
  • There is not a hearing assistance system.
  • There is background noise in this room which varies depending on the time of day.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • The bar counter is 99cm high.