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The Tree House

Ground Floor, Elephant Park, Sayer Street, London, SE17 1HL

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Access Guide

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Overview

  • About View
    • The Tree House at Elephant Park is a community and event space for everyone.
    • Facilities available in the venue include: a café, space for hire and toilets.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via slope at the most accessible entrance.
    • There is step-free level access throughout, this may include the use of a lift.
    • Access throughout may include uneven surfaces and manual doors.
    • The ground and first floors can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is no hearing assistance system.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located to the left after the café.
    • The toilet with adaptations has a left hand transfer space.
    • The gender inclusive step-free toilet facilities are located to the left after the café.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located in the gender neutral toilet.

Parking

Access Point (Walworth Road)

  • This access point is located on Walworth Road.
  • The approach to the access point has uneven surfaces.
  • The access point is clearly signed.
  • There is step-free access via slope.
  • The slope has a slight gradient.
  • There is an open gap.
  • The width of the opening is 176cm.
  • There is step-free level access as you enter.

Getting Around

  • There is step-free level access throughout all areas, this may include the use of a lift.
  • Access throughout may include uneven surfaces and manual doors.
  • There may be background noise.
  • Wayfinding signage is not provided.
  • Seating available in the walkways includes: chairs without armrests and benches.

Eating and Drinking (Hana Coffee)

  • Location and Access View
    • The kiosk is located at the front of the tree house.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
  • Service View
    • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and designated seating.
    • Full table service is not available.
    • Menus are wall-mounted.
    • The following dietary requirements can be catered for: dairy free.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The payment counter was surveyed.
    • There is step-free level access to the counter.
    • The height of the counter is 108cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 85cm.
    • The counter has patterned/distracting backgrounds.
  • Seating Area View
    • The seating area is uncovered.
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Seating available in this area includes: chairs without armrests and stools.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is no (or very little) background noise in this area.

Seating Area (Ground Floor Seating)

  • Location and Access View
    • This seating area is to the right of the tree house.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
    • There is a single manual door with a low visual contrast.
    • The door opens away from you.
    • The width of the opening is 87cm.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a low visual contrast.
    • Seating available in this area includes: chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is no (or very little) background noise in this area.
    • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the left after the café.
    • The distance from the café counter is 5m.
    • The most accessible route to the toilet has step-free level access and manual doors.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 86cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 150cm (width) x 260cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 81cm (from the side of the toilet pan).
    • There is a push button flush on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 49cm from the floor.
    • The toilet seat has a low visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 100cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin has a sensor tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 105cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 98cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There is a shelf, however there is an obstruction in front of it.
    • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a waste bin and a sanitary bin.
    • There are multiple coat hooks.
    • The coat hooks are 105cm and 114cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.

Lift

  • The lift surveyed is located to the right of the building.
  • The distance from the café is 4m.
  • The most accessible route to the lift has step-free level access.
  • The ground and first floors are accessed by this lift.
  • The lift door has a low visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a low visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 81cm.
  • The internal dimensions of the lift are 142cm (width) x 150cm (depth).
  • The internal lift control buttons have a low visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a separate door to exit.
  • Lighting levels were even at the time of the survey.

Stairs

  • The stairs surveyed are located at the rear of the building.
  • The ground and first floors can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.

Seating Area (First Floor Seating)

  • Location and Access View
    • This seating area is on the first floor of the tree house.
    • The most accessible route has step-free level access and a lift.
    • There is step-free level access into this area.
  • Seating Area View
    • The seating area is uncovered.
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Seating available in this area includes: chairs without armrests and benches.
    • Furniture available in this area includes: tables.
    • Some chairs are fixed.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is no (or very little) background noise in this area.