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Tooting Bec Underground Station

Balham High Road, SW17 9AH

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Access Guide

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Station Overview

  • Parking and Public Transport View
  • Getting In and Around View
    • There is stepped access at the most accessible entrance.
    • There are 4 entrances to Tooting Bec Underground Station.
    • The most accessible entrance is off Trinity Road.
    • There are also entrances off Balham High Road, Upper Tooting Road, Tooting Bec Road, and Stapleton Road.
    • All entrances have stepped access.
    • The platforms can be accessed via escalator.
  • Getting Help and Assistance View
    • There is a member of staff available for assistance.
    • There is a self-serve touchscreen at this station.
    • Help points are available in the ticket hall and on the platform level.
    • Announcements in the main ticketing/concourse area are audio and visual.
    • There is seating available.
    • There is no hearing assistance system.
    • The alternative formats documents can be provided in include: Large print (on request).
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Staff receive the following training: Transport for London’s Disability Equality Training courses.
    • Information in different languages is available at the ticket machines.
    • There are fixed hearing loops at the help points.
    • There is seating available on the platform level.
    • Transport for London offers a Turn up and go service on the Tube, London Overground and Elizabeth line.
    • The service is available to everyone, including those with visual or mobility impairments.
    • For more information about the Turn up and go service, click here (opens a new tab).
    • For general information about Transport accessibility at Transport for London, click here (opens a new tab).

Parking

  • On-street Parking View
    • On-street designated Blue Badge parking and standard parking is available.
    • The on-street designated Blue Badge parking bays are located on Tooting Bec Road, Dafforne Road, and Noyna Road.
    • The Blue Badge bays are clearly marked and signposted.
    • The Blue Badge bay on Dafforne Road has faded markings, and is not signposted.
    • On-street standard parking is available on Stapleton Road, Dafforne Road, and Noyna Road.

Entrance (Trinity Road)

  • This entrance is located off Trinity Road, near the junction with Balham High Road.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • There are double manual gates at this entrance.
  • The gates are permanently held open.
  • The width of the opening is 175cm.
  • The gates have a high visual contrast.
  • There is stepped access as you enter.
  • There are 20+ steps with handrails on both sides.
  • The handrails are not easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The steps have tactile markings at the top and bottom.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is between 30cm and 45cm.

Ticketing

  • Self-Service Ticket Machines View
    • The self-service ticket machines are located in the ticket hall.
    • There is only stepped access to the ticket hall.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • The height of the touchscreen display ranges from 102cm to 124cm from the floor.

Barriers

  • The standard barrier width is 66cm.
  • The wider barrier width is 94cm.
  • There are fixed ticket readers.
  • The ticket slot heights for the barriers are 91cm (insert ticket) and 102cm (remove ticket) from the floor.
  • The contactless card reader height is 100cm from the floor.
  • All ticket barriers are similar in height.
  • Assistance is available at the ticket barrier.

Counter (Information and Assistance)

  • The counter is located on the right after the ticket barriers.
  • The distance from the ticket barriers is 6m.
  • There is step-free level access to the counter.
  • The height of the counter is 117cm.
  • There is not a lowered section at the counter.
  • The counter has windows.
  • There is not a hearing assistance system.
  • There is background noise in this area which varies depending on the time of day.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Getting Around

  • There is a high visual contrast between the walls and floor in all areas.
  • There is background noise which varies depending on the time of day.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Lighting levels were even at the time of the survey.

Escalators

  • The escalators surveyed are located straight ahead after the ticket barriers.
  • The ticket hall and the platforms are accessed by escalators.
  • The escalator steps are unmarked.
  • The foot (bottom) and head (top) of the escalators are clearly marked.
  • Lighting levels were even at the time of the survey.

Stairs

  • The stairs surveyed are located straight ahead after the ticket barriers.
  • The ticket hall and the platforms can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The steps have tactile markings at the top and bottom.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Platforms

  • There are 2 platforms at this station.
  • The following platforms have stepped access: 1 and 2.
  • All platforms have tactile markings along the platform edge.
  • All platforms have clear markings along the platform edge.
  • Announcements on platforms are audio and visual.
  • There are fixed hearing assistance systems on all platforms.
  • All platforms have help points.
  • All platforms have seating.
  • Seating available on the platforms includes: benches.
  • Access to the train is via a step.
  • The following platforms have step-free access via escalator: 1 and 2
  • The fixed hearing assistance systems are at the help points.