Access Guide
Station Overview
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Parking and Public Transport
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- The station does not have its own car park.
- There is on-street Blue Badge Bay parking and on-street standard parking.
- The nearest step-free train station is Tooting.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free access via a very easy slope at the most accessible entrance.
- There are 2 adjacent entrances.
- The entrance furthest from Tooting High Street has a slope with a slight gradient.
- Access in walkways may include narrow walkways.
- The platforms can be accessed via escalator.
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Getting Help and Assistance
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- There is a member of staff available for assistance.
- There is a self-serve touchscreen at this station.
- Help points are available at the bottom of the escalators, and on the platforms.
- Announcements in the main ticketing/concourse area are audio and visual.
- ATMs are available.
- There is seating available.
- There is no hearing assistance system.
- The alternative formats documents can be provided in include: Large print (on request) and different languages.
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Staff receive the following training: Transport for London’s Disability Equality Training courses.
- The ATMs are located to the right of the main entrance.
- Information in different languages is available at the ticket machines.
- There are fixed hearing loops at the help points.
- There is seating available at the service counter, and on the platform level.
- Transport for London offers a Turn up and go service on the Tube, London Overground and Elizabeth line.
- The service is available to everyone, including those with visual or mobility impairments.
- For more information about the Turn up and go service, click here (opens a new tab).
- For general information about Transport accessibility at Transport for London, click here (opens a new tab).
Parking
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On-street Parking
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- On-street designated Blue Badge parking and standard parking is available.
- The on-street designated Blue Badge parking bays are located on Garratt Lane and Garratt Terrace.
- The Blue Badge bays are clearly marked and signposted.
- Blue Badge parking is time restricted.
- Standard parking is available on Longmead Road, and Ashvale Road.
Entrance (Main)
- This entrance is located on the corner of Tooting High Street and Mitcham Road, the nearest of 2 adjacent entrances as accessed from Tooting High Street.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free access via a very easy slope at the entrance.
- There are double manual gates at this entrance.
- The gates are permanently held open.
- The width of the opening is 195cm.
- There is a small lip on the threshold of the opening.
- The gates have a high visual contrast.
- There is step-free level access as you enter.
Barriers
- The ticket barrier opening width is 63cm.
- The wider ticket barrier opening width is 95cm.
- There are fixed ticket readers.
- The ticket slot heights for the barriers are 94cm (insert ticket) and 101cm (remove ticket) from the floor.
- The contactless card reader height is 100cm from the floor.
- All ticket barriers are similar in height.
- Assistance is available at the ticket barrier.
Ticketing
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Self-Service Ticket Machines
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- The self-service ticket machines are located in the ticket hall, on the left after the main entrance.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- The flooring is shiny.
- Lighting levels were even at the time of the survey.
- The height of the touchscreen display ranges from 104m to 124m from the floor.
Counter (Assistance)
- The counter is located straight ahead after the ticket barriers.
- The distance from the ticket barriers is 6m.
- There is step-free level access to the counter.
- The height of the counter is 120cm.
- There is not a lowered section at the counter.
- The counter has windows and patterned/distracting backgrounds.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested, however it was not working at the time of the survey.
- There is background noise in this area which varies depending on the time of day.
- Lighting levels were even at the time of the survey.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests.
- The seating is fixed.
Getting Around
- Some flooring is shiny and patterned.
- There is a high visual contrast between the walls and floor in all areas.
- There is background noise which varies depending on the time of day.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is consistent throughout.
- Lighting levels were even at the time of the survey.
Escalators
- The escalators surveyed are located on the right after the ticket barriers.
- The ticket hall and platforms are accessed by escalators.
- The escalator steps are unmarked.
- The foot (bottom) and head (top) of the escalators are clearly marked.
- Lighting levels were even at the time of the survey.
Platforms
- There are 2 platforms at this station.
- All platforms have tactile markings along the platform edge.
- All platforms have clear markings along the platform edge.
- Some of the platform surfaces are shiny.
- Announcements on platforms are audio and visual.
- All platforms have help points.
- All platforms have seating.
- Seating available on the platforms includes: benches.
- Access to the train is via a raised area of the platform.