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Wandsworth Council Customer Service Centre

Wandsworth High Street, London, SW18 2PU

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located at the rear right of the building.
    • The toilet with adaptations has a left hand transfer space.
    • The male and female step-free toilet facilities are located at the rear right of the building.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located within the toilet with adaptations.

Parking

  • Car Park View
    • The car park is located on Wandsworth High Street, behind the council offices.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • The height of the restriction barrier is 305cm.
    • There are 9 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 214cm (width) x 416cm (depth).
    • There is a marked zone to one side and the rear.
    • The width of the marked zone is 120cm.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 51m from the entrance.
    • The most accessible route from the Blue Badge parking has step-free level access, a very easy slope and bollards.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for staff, Blue Badge holders and permit holders only.
    • Parking is free for all users.
    • Clearly presented parking signs are available.
  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Car Parks View
    • There is a public car park located on Garratt Lane.
    • The name of the car park is Southside Car Park 1.
    • Designated Blue Badge parking bays are available in the car park.

Entrance

  • This entrance is located on Wandsworth High Street.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 200cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is a second set of double automatic doors.
  • The second set of doors open by sliding.
  • The width of the opening is 158cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a low visual contrast.
  • There is step-free level access as you enter.

Reception

  • The reception is located ahead as you enter the building.
  • The distance from the entrance is 5m.
  • There is step-free level access to reception.
  • The height of the reception desk is 104cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 85cm.
  • The reception has glazed screens.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests.
  • The seating is fixed.

Getting Around

  • There is step-free level access throughout all areas.
  • Access throughout may include manual doors and automatic doors.
  • The visual contrast between the walls and floor varies between low and high.
  • There is no (or very little) background noise.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the walkways includes: chairs with armrests and chairs without armrests.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Counter (Customer Cubicles)

  • The counter is located to the left as you enter the building.
  • The distance from the entrance is 8m.
  • There is step-free level access to the counter.
  • The height of the counter is 73cm.
  • The counter has glazed screens.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey.
  • Seating available in this area includes: chairs without armrests.

Room (Meeting Room A)

  • The room is located at the rear of the building.
  • The distance from the entrance is 15m.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens by sliding.
  • The width of the opening is 108cm.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is not space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • Furniture available in the room includes: desks.
  • The tables are fixed.
  • The surface heights are not suitable for wheelchair users.
  • The clear underside space of the surfaces is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Announcements are in person.
  • Lighting levels were even at the time of the survey.
  • Meeting Room B, located next to this room is similar.

Toilet with Adaptations (Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located at the rear of the building.
    • The distance from the entrance is 15m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens inwards and has a high visual contrast.
    • The width of the door opening is 98cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a medium visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 195cm (width) x 422cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 131cm (from the side of the toilet pan).
    • There is a spatula flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 47cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 109cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 100cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 102cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a waste bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 80cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.