You are on Ambulift. Skip to the next section.

Ambulift

• The clear door width of the platform lift used to access the Ambulift is 95cm.
• The dimensions of the platform lift used to access the Ambulift are 153cm x 133cm.
• There are separate entry and exit doors in the lift.
• There is seating available in the Ambulift.
• There are a mixture of chairs with and without armrests available in the Ambulift.
• Seats in the vehicle are reconfigured as required, by the accompanying Special Assistance team members, to allow access to tie-down points if required.

You are on Toilet and Changing Facilities (Gates 55 A-G). Skip to the next section.

Toilet and Changing Facilities (Gates 55 A-G)

• There is 1 toilet with adaptations.
• The toilet with adaptations is located in the corridor between Gates 55 A-E and 55 F-G.
• The toilet with adaptations has a left hand transfer space.
• A Changing Places facility is available but is only accessible with staff.
  Passengers needing to use the facility should enquire at the Special Assistance Reception in good time before their flight.
• Step-free male and female toilet facilities are located in the corridor between Gates 55 A-E and 55 F-G.
• Step-free standard toilets which include facilities for ambulant disabled people are located in the male and female standard toilets in the corridor between Gates 55 A-E and 55 F-G.
• Parent and baby changing facilities are located in the corridor between Gates 55 A-E and 55 F-G.

You are on Toilet and Changing Facilities (Baggage Claim). Skip to the next section.

Toilet and Changing Facilities (Baggage Claim)

• There is 1 toilet with adaptations.
• The toilet with adaptations is located to the left before the exit from Baggage Claim.
• Step-free male and female toilet facilities are located to the left before the exit from Baggage Claim.
• Step-free standard toilets which include facilities for ambulant disabled people are located to the left before the exit from Baggage Claim.
• Parent and baby changing facilities are located to the left before the exit from Baggage Claim.

You are on Toilet and Changing Facilities (Arrivals Hall). Skip to the next section.

Toilet and Changing Facilities (Arrivals Hall)

• There is 1 toilet with adaptations.
• The toilet with adaptations is located by the International Arrivals seating area.
• The toilet with adaptations has a left hand transfer space.
• Step-free male and female toilet facilities are located by the International Arrivals seating area.
• Step-free standard toilets which include facilities for ambulant disabled people are located by the International Arrivals seating area.
• Parent and baby changing facilities are located by the International Arrivals seating area.

You are on Getting from the Arrivals Gates (Gates 55 A-G). Skip to the next section.

Getting from the Arrivals Gates (Gates 55 A-G)

• Assistance vehicles are available.
• There are resting/seating areas along the route.
• Wayfinding signage is available along the route.
• Lighting levels are moderate to good.
• Assistance is available for passengers who cannot travel long distances or find their way to the gate. Passengers requiring this service should book in advance with their airline and approach the Special Assistance reception in the Departure Lounge.

You are on Getting from the Arrivals Gates (By Bus). Skip to the next section.

Getting from the Arrivals Gates (By Bus)

• Assistance vehicles are available.
• There are resting/seating areas along the route.
• Wayfinding signage is not available along the route.
• Lighting levels are moderate to good.
• Some passengers will be taken by bus to the domestic arrivals area
  
  Assistance is available for passengers who cannot travel long distances or find their way to the gate. Passengers requiring this service should book in advance with their airline and approach the Special Assistance reception in the Departure Lounge.

You are on Toilet with Adaptations (Gates 55 A-G - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Gates 55 A-G - Left Hand Transfer)

• This toilet is located in the corridor between Gates 55 A-E and Gates 55 F-G.
• There is step-free level access into the toilet.
• There is tactile, pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
• The door to enter opens outwards and has a medium colour contrast with the surrounding walls.
• The width of the toilet door opening is 84cm.
• The door has a lever twist lock.
• Internally the door has a medium colour contrast.
• There is a grab rail on the internal door with a high colour contrast.
• The dimensions of the cubicle are 165cm x 256cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the left of the seat but it is obstructed.
• The lateral transfer space is 95cm (from the side of the toilet pan to the wall).
• There is a wall sensor flush on the transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has a high colour contrast with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a high colour contrast with the surrounding walls.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a high colour contrast with the surrounding walls.
• The toilet seat is 48cm from the floor.
• The toilet seat has a low colour contrast.
• The toilet has a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a high colour contrast.
• The toilet roll holder is 108cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 74cm from the floor.
• The wash basin tap type is sensor.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a high colour contrast with the surrounding walls.
• There is a wall mounted soap dispenser which can be reached when seated on the toilet.
• The soap dispenser has a high colour contrast.
• The soap dispenser is 92cm from the floor.
• There is not a towel dispenser.
• There is a wall mounted hand dryer.
• The hand dryer has a high colour contrast.
• The hand dryer is 103cm from the floor.
• There is a push button emergency alarm.
• There is a full length mirror.
• There is a shelf, however there is an obstruction in front of it.
• The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
• The cubicle has a nappy/incontinence items bin.
• There are two coat hooks.
• The coat hooks are 109cm and 143cm from the floor.
• There is a high colour contrast between the walls and floor.
• Lighting levels are moderate to good.

You are on Lift (To Baggage Reclaim - 1 to M). Skip to the next section.

Lift (To Baggage Reclaim - 1 to M)

• The lift is located along the route to Baggage Reclaim.
• The floors which are accessible by the lift surveyed are 1, mezzanine.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a high contrast.
• The external lift control buttons have tactile markings and a high colour contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 160cm.
• The internal dimensions of the lift are 184cm x 400cm.
• The internal lift control buttons have tactile markings and a high colour contrast.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a hearing assistance alarm system, a visual floor indicator and a list of floor services/facilities.
• Lighting levels are moderate to good.

You are on Escalator (To Baggage Reclaim - 1 to M). Skip to the next section.

Escalator (To Baggage Reclaim - 1 to M)

• The escalator is located along the route to Baggage Reclaim.
• The floors which are accessible by escalator are mezzanine.
• The escalator only goes down.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalator are clearly marked.
• Lighting levels are moderate to good.

You are on Lift (To Baggage Reclaim - M to 0). Skip to the next section.

Lift (To Baggage Reclaim - M to 0)

• The lift is located along the route to Baggage Reclaim.
• The floors which are accessible by the lift surveyed are mezzanine, 0.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a high contrast.
• The external lift control buttons have tactile markings and a high colour contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 110cm.
• The internal dimensions of the lift are 200cm x 149cm.
• The internal lift control buttons have tactile markings and a high colour contrast.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator and a list of floor services/facilities.
• Lighting levels are moderate to good.
• There are other lifts which are similar in size at the same location.

You are on Stairs (To Baggage Claim - M to 0). Skip to the next section.

Stairs (To Baggage Claim - M to 0)

• The floors which are accessible by stairs are Mezzanine, 0.
• There are more than 20 steps, which are clearly marked, with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• Steps are split with a resting area.
• The height of the highest step is 17cm.
• Lighting levels are moderate to good.

You are on Baggage Claim. Skip to the next section.

Baggage Claim

• There is clear signage to the baggage claim area.
• There are 1 baggage carousels.
• The baggage carousels are clearly signed.
• Lighting levels are moderate to good.
• There are information screens showing carousel flight assignment.
• Assistance is available for passengers who need support retrieving the checked bags. Passengers requiring this service should book in advance with their airline, speak to cabin crew, and wait on the aircraft for the Special Assistance team to arrive as required.

You are on Exit (From Baggage Claim to Arrivals). Skip to the next section.

Exit (From Baggage Claim to Arrivals)

• This exit is located at the far end of the Baggage Claim hall.
• There are no help points available.
• There is step-free level access at the exit.
• There are double automatic doors which open away from you.
• The width of the opening is 92cm.
• The doors have a high colour contrast.
• There is a second set of automatic doors which open away from you.
• The width of the opening is 92cm.
• The second doors have a high colour contrast.
• There is a door for buggy exit to the right of the automatic doors.

You are on Counter (Baggage Enquiries). Skip to the next section.

Counter (Baggage Enquiries)

• The counter is located at the far end of the Baggage Claim hall, near to the exit.
• The counter is approximately 50m from the Lift to Baggage Reclaim - M to 0.
• Clear signage for the counter is not visible from the lift.
• There is step-free level access to the counter.
• The height of the counter is 105cm.
• The lowered section of the counter is at a height of 71cm.
• There is not a clear knee recess beneath the lowered section of the counter.
• There is sufficient space to write or sign documents on the counter.
• There is not a hearing assistance system.
• There is no (or very little) background noise.
• Some flooring is shiny .
• Lighting levels are moderate to good.
• There is a phone on the high section of the counter, for use if the counter is not staffed.

You are on Arrivals. Skip to the next section.

Arrivals

• There is step-free access throughout.
• Some flooring is shiny .
• There is a high colour contrast between the walls and floor.
• Lighting levels are moderate to good.
• Arrivals information boards are available.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the area.
• Dementia friendly signage is not provided.
• There are not audible announcements in this area.
• There may be background noise.
• There is not a hearing assistance system.
• The area has multiple floors which can be accessed via stairs and lift.

You are on Toilet with Adaptations (Baggage Claim). Skip to the next section.

Toilet with Adaptations (Baggage Claim)

• This toilet is located to the left before the exit from Baggage Claim.
• This toilet is approximately 50m from the Lift to Baggage Reclaim - M to 0.
• This toilet was out of use at the time of survey.

You are on Car Rental Desks. Skip to the next section.

Car Rental Desks

• The car rental desks are located by the Domestic Exit from Baggage Claim.
• There is clear signage to the car rental desks.
• There is step-free level access to the car rental desks.
• The height of the car rental desks is 105cm.
• There is a lowered section at some of the car rental desks.
• The lowered section of the car rental desks is at a height of 76cm.
• There is a clear knee recess beneath the lowered sections of the car rental desks.
• There is not a hearing assistance system at the car rental desks.
• There is not a member of staff available to assist with bags at the car rental desk.

You are on Seating Area (Domestic Arrivals). Skip to the next section.

Seating Area (Domestic Arrivals)

• The seating area is located outside the UK and Republic of Ireland Arrivals exit from Baggage Claim.
• There is step-free level access in this area.
• There is not designated seating available for people who require assistance.
• There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• There are fixed chairs with armrests available in this area.
• Some flooring is shiny .
• There may be background noise.
• There is not a hearing assistance system.
• Lighting levels are moderate to good.

You are on Toilet with Adaptations (Level 0 - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Level 0 - Left Hand Transfer)

• This toilet is located at the International Arrivals end of the Arrivals Hall, by the seating area.
• This toilet is approximately 25m from the International Arrivals entrance to Arrivals.
• There is step-free level access into the toilet.
• There is tactile, pictorial, written text, dementia friendly and ‘Not All Disabilities Are Visible’ signage on or near the door.
• The door to enter opens inwards and has a high colour contrast with the surrounding walls.
• The width of the toilet door opening is 85cm.
• The door has a twist lock.
• Internally the door has a medium colour contrast.
• There is not a grab rail on the internal door .
• The dimensions of the cubicle are 194cm x 271cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the left of the seat but it is obstructed.
• The lateral transfer space is 126cm (from the side of the toilet pan to the wall).
• There is a wall sensor flush on the non transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has a high colour contrast with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a high colour contrast with the surrounding walls.
• There is no dropdown rail for the toilet.
• The toilet seat is 48cm from the floor.
• The toilet seat has a low colour contrast.
• The toilet does not have a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a high colour contrast.
• The toilet roll holder is 97cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 75cm from the floor.
• The wash basin tap type is sensor.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a high colour contrast with the surrounding walls.
• There is a wall mounted soap dispenser which can be reached when seated on the toilet.
• The soap dispenser has a high colour contrast.
• The soap dispenser is 99cm from the floor.
• There is not a towel dispenser.
• There is a wall mounted hand dryer.
• The hand dryer has a high colour contrast.
• The hand dryer is 97cm from the floor.
• There is a push button emergency alarm.
• There is a full length mirror.
• There is a shelf, however there is an obstruction in front of it.
• The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
• The cubicle has a nappy/incontinence items bin.
• There is one coat hook.
• The coat hook is 144cm from the floor.
• The contrast between the walls and floor varies between high colour contrast and low colour contrast.
• Lighting levels are moderate to good.

You are on Lift. Skip to the next section.

Lift

• The lift is located to the left and right sides of the main concourse.
• The floors which are accessible by the lift surveyed are 0, 1, 2.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a low contrast.
• The external lift control buttons have tactile markings and a medium colour contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 160cm.
• The internal dimensions of the lift are 218cm x 268cm.
• The internal lift control buttons have tactile markings and a high colour contrast.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a mirror to aid reversing, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels are moderate to good.
• There are other lifts which are similar in size at the same location.

You are on Stairs (Levels 0 and 1). Skip to the next section.

Stairs (Levels 0 and 1)

• The floors which are accessible by stairs are 0, 1.
• There are more than 20 steps, which are clearly marked, with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• Steps are split with a resting area.
• The height of the highest step is 15cm.
• Lighting levels are moderate to good.

You are on Exit (Domestic Arrivals). Skip to the next section.

Exit (Domestic Arrivals)

• This exit is located on level 0.
• There are no help points available.
• There are double automatic doors which open by sliding.
• The width of the opening is 271cm.
• The doors have a low colour contrast.

You are on Exit (Central). Skip to the next section.

Exit (Central)

• This exit is located in the middle of the Arrivals hall.
• There are no help points available.
• There is step-free level access at the exit.
• There are double automatic doors which open away from you.
• The width of the opening is 138cm.
• The doors have a high colour contrast.
• There is a second set of automatic doors which open away from you.
• The width of the opening is 141cm.
• The second doors have a low colour contrast.

You are on Related Access Guides (Getting to the North Terminal and Parking). Skip to the next section.

Related Access Guides (Getting to the North Terminal and Parking)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Getting to the North Terminal and Parking link (new tab) - click here.