You are on Ambulift. Skip to the next section.

Ambulift

• The clear door width of the platform lift used to access the Ambulift is 95cm.
• The dimensions of the platform lift used to access the Ambulift are 153cm x 133cm.
• There are separate entry and exit doors in the lift.
• There is seating available in the Ambulift.
• There are a mixture of chairs with and without armrests available in the Ambulift.
• Seats in the vehicle are reconfigured as required, by the accompanying Special Assistance team members, to allow access to tie-down points if required.

You are on Toilet and Changing Facilities (Routes to Border Control). Skip to the next section.

Toilet and Changing Facilities (Routes to Border Control)

• There are 3 toilets with adaptations.
• Toilets with adaptations are located along all routes from the gates to Border Control.
• The transfer space within the toilets with adaptations varies between left and right.
• A Changing Places facility is available but is only accessible with staff.
  Passengers needing to use the facility should enquire at the Special Assistance Reception in good time before their flight.
• Step-free male and female toilet facilities are located along all routes from the gates to Border Control.
• Step-free standard toilets which include facilities for ambulant disabled people are located before the Pier 6 Bridge on the route from Gates 101-113.
• Parent and baby changing facilities are located before the Pier 6 Bridge on the route from Gates 101-113, and in the female standard toilets on the route from Gates 46-54.

You are on Toilet and Changing Facilities (Border Control). Skip to the next section.

Toilet and Changing Facilities (Border Control)

• There is 1 toilet with adaptations.
• The toilet with adaptations is located to the left side of Border Control, when facing the gates.
• The toilet with adaptations has a left hand transfer space.
• A Changing Places facility is available but is only accessible with staff.
  Passengers needing to use the facility should enquire at the Special Assistance Reception in good time before their flight.
• Step-free male and female toilet facilities are located to the left side of Border Control, when facing the gates.

You are on Toilet and Changing Facilities (Baggage Claim). Skip to the next section.

Toilet and Changing Facilities (Baggage Claim)

• There is 1 toilet with adaptations.
• The toilet with adaptations is located in the Baggage Claim hall, to the right of the Customs exit.
• The toilet with adaptations has a left hand transfer space.
• Changing Places facilities are located in the Baggage Claim hall, ahead then to the right from the lift from Border Control.
• Step-free male and female toilet facilities are located in the Baggage Claim hall, to the right of the Customs exit.
• Step-free standard toilets which include facilities for ambulant disabled people are located in the Baggage Claim hall, to the right of the Customs exit.
• Parent and baby changing facilities are located in the Baggage Claim hall, to the right of the Customs exit.

You are on Toilet and Changing Facilities (Arrivals Hall). Skip to the next section.

Toilet and Changing Facilities (Arrivals Hall)

• There is 1 toilet with adaptations.
• The toilet with adaptations is located by the International Arrivals seating area.
• The toilet with adaptations has a left hand transfer space.
• Step-free male and female toilet facilities are located by the International Arrivals seating area.
• Step-free standard toilets which include facilities for ambulant disabled people are located by the International Arrivals seating area.
• Parent and baby changing facilities are located by the International Arrivals seating area.

You are on Getting from the Arrivals Gates (46-54). Skip to the next section.

Getting from the Arrivals Gates (46-54)

• The start and end of the travelators are clearly marked.
• There are gaps between the travelators along the route.
• Assistance vehicles N/A available.
• There are resting/seating areas along the route.
• Wayfinding signage is available along the route.
• Lighting levels are moderate to good.
• For information on how to book assistance please visit the airport website.
• The route to Border Control is via a long walkway. Assistance is available for passengers who cannot travel long distances or find their way to the gate. Passengers requiring this service should book in advance with their airline and approach the Special Assistance reception in the Departure Lounge.

You are on Toilet with Adaptations (Gates 46-54 Arrivals - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Gates 46-54 Arrivals - Left Hand Transfer)

• This toilet is located on the left at the end of the arrivals route from Gates 46-54, before the turning into Border Control.
• There is step-free level access into the toilet.
• There is tactile, pictorial, written text, dementia friendly and ‘Not All Disabilities Are Visible’ signage on or near the door.
• The door to enter opens outwards and has a high colour contrast with the surrounding walls.
• The width of the toilet door opening is 77cm.
• The door has a lever twist lock.
• Internally the door has a high colour contrast.
• There is not a grab rail on the internal door .
• The dimensions of the cubicle are 150cm x 197cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the left of the seat but it is obstructed.
• The lateral transfer space is 82cm (from the side of the toilet pan to the wall).
• There is a lever flush on the transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has a high colour contrast with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a high colour contrast with the surrounding walls.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a high colour contrast with the surrounding walls.
• The toilet seat is 43cm from the floor.
• The toilet seat has a low colour contrast.
• The toilet has a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a high colour contrast.
• The toilet roll holder is 101cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 74cm from the floor.
• The wash basin tap type is lever mixer.
• The vertical grab rail is on the left of the wash basin as you look at it.
• The vertical grab rail has a high colour contrast with the surrounding walls.
• There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
• The soap dispenser has a high colour contrast.
• The soap dispenser is 104cm from the floor.
• There is a wall mounted towel dispenser which can be reached when seated on the toilet.
• The towel dispenser has a high colour contrast.
• The towel dispenser is 128cm from the floor.
• There is a wall mounted hand dryer.
• The hand dryer has a high colour contrast.
• The hand dryer is 75cm from the floor.
• There is a push button emergency alarm.
• There is a mirror.
• There is no shelf.
• The cubicle has a nappy/incontinence items bin.
• There are no coat hooks.
• There is a high colour contrast between the walls and floor.
• Lighting levels are moderate to good.

You are on Toilet with Adaptations (Border Control - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Border Control - Left Hand Transfer)

• This toilet is located to the left side of Border Control, when facing the gates.
• There is step-free level access into the toilet.
• There is tactile, pictorial, written text, dementia friendly and ‘Not All Disabilities Are Visible’ signage on or near the door.
• The door to enter opens inwards and has a high colour contrast with the surrounding walls.
• The width of the toilet door opening is 86cm.
• The door has a lever twist lock.
• Internally the door has a high colour contrast.
• There is a grab rail on the internal door with a high colour contrast.
• The dimensions of the cubicle are 128cm x 396cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the left of the seat.
• The lateral transfer space is 76cm (from the side of the toilet pan to the wall).
• There is a wall sensor flush on the transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has a high colour contrast with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a high colour contrast with the surrounding walls.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a high colour contrast with the surrounding walls.
• The toilet seat is 48cm from the floor.
• The toilet seat has a low colour contrast.
• The toilet has a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a high colour contrast.
• The toilet roll holder is 86cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 74cm from the floor.
• The wash basin tap type is sensor.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a high colour contrast with the surrounding walls.
• There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
• The soap dispenser has a high colour contrast.
• The soap dispenser is 104cm from the floor.
• There is not a towel dispenser.
• There is a wall mounted hand dryer.
• The hand dryer has a high colour contrast.
• The hand dryer is 102cm from the floor.
• There is a push button emergency alarm.
• There is a full length mirror.
• There is an unobstructed shelf.
• The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
• The cubicle has a nappy/incontinence items bin.
• There is one coat hook.
• The coat hook is 138cm from the floor.
• There is a high colour contrast between the walls and floor.
• Lighting levels are moderate to good.

You are on Border Control. Skip to the next section.

Border Control

• The route to Border Control has step-free level access and slight ramps/slopes.
• There is clear signage to Border Control.
• Some flooring is shiny .
• Lighting levels are moderate to good.
• There is step-free level access to the border control desks.
• There is clear directional signage for the lanes to the border control desks.
• The minimum width of the queuing lane is 155cm.
• There is a designated lane available for passengers requiring assistance.
• Desk 28 is designated for passengers requiring assistance.
• The height of the designated desk is 121cm.
• The height of the border control desk is 121cm.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system could not be tested at the time of the survey.
• The hearing assistance systems are located at desks 14 and 28.
• Passengers who require the use of a hearing loop are advised to use the assistance lane, to guarantee going to a desk which has one.
• There is step-free level access to the E Gates.
• There is clear directional signage for the lanes to the E Gates.
• The minimum width of the queuing lane is 155cm.
• The width of the E Gate opening is 67cm.
• The height of the passport reader is 110cm.
• There is no designated E gate for passengers requiring assistance, they are advised to use the assistance lane and desk.

You are on Lift (Border Control To Baggage Claim). Skip to the next section.

Lift (Border Control To Baggage Claim)

• The lift is located through Border Control, then to the left.
• The floors which are accessible by the lift surveyed are 1, 0.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a high contrast.
• The external lift control buttons have tactile markings and a high colour contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 155cm.
• The internal dimensions of the lift are 172cm x 329cm.
• The internal lift control buttons have tactile markings and a high colour contrast.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a separate door to exit, a visual floor indicator and a list of floor services/facilities.
• Lighting levels are moderate to good.

You are on Escalator (Border Control To Baggage Claim). Skip to the next section.

Escalator (Border Control To Baggage Claim)

• The escalator is located through Border Control, then to the left.
• The floors which are accessible by escalator are 0.
• The escalator only goes down.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalator are clearly marked.
• Lighting levels are moderate to good.

You are on Baggage Claim. Skip to the next section.

Baggage Claim

• The most accessible route from Border Control to Baggage Claim has a lift.
• There is clear signage to the baggage claim area.
• There are 10 baggage carousels.
• The baggage carousels are clearly signed.
• Some flooring is shiny .
• Lighting levels are moderate to good.
• There are information screens showing carousel flight assignment.
• There is a member of staff available to assist with retrieving baggage from the carousels.

You are on Counter (Baggage Enquiries). Skip to the next section.

Counter (Baggage Enquiries)

• The counter is located by baggage carousels 2 and 3.
• The counter is approximately 20m from the lift from Border Control.
• Clear signage for the counter is not visible from the lift.
• There is step-free level access to the counter.
• The height of the counter is 100cm.
• The counter has glazed screens and patterned backgrounds which may affect the ability of someone to lip read.
• There is not sufficient space to write or sign documents on the counter.
• There is not a hearing assistance system.
• The touchscreen is between the heights of 75cm and 110cm.
• There is not a height adjustable touchscreen available.
• There may be background noise.
• Some flooring is shiny .
• Lighting levels are moderate to good.
• The touchscreen is only for EasyJet passengers.

You are on Changing Places (Baggage Claim). Skip to the next section.

Changing Places (Baggage Claim)

• This Changing Places facility is located in the Baggage Claim hall, ahead then to the right from the lift from Border Control.
  This is the last opportunity to use a Changing Places facility before leaving the airport.
  Once you have exited baggage claim and passed through the double doors into the arrivals hall you cannot return and there are no facilities beyond this point.
• This facility is approximately 15m from the lift from Border Control.
• The facility is additional to standard and accessible toilets, and is not located close to other managed facilities.
• There is a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
• There is step-free level access into the facility.
• There is pictorial, written text and dementia friendly signage on or near the door.
• The door to enter opens outwards and has a medium colour contrast with the surrounding walls.
• The width of the door opening is 96cm.
• The door has a locking handle.
• Internally the door has a medium colour contrast.
• There is a grab rail on the internal door with a high colour contrast.
• The dimensions of the facility are 303cm x 400cm.
• The ceiling height is at a minimum height of 2.4m and there is a clear 200cm x 180cm manoeuvring space in the facility.
• The facility has a non-slip floor.
• There are lateral transfer spaces on both sides of the seat.
• The transfer space on the left as you face the toilet is 78cm (2ft 7in).
• The transfer space on the right as you face the toilet is 183cm (6ft).
• There is an elbow pad flush on the transfer side.
• There are vertical grab rails on both sides of the toilet.
• The vertical grab rails have a high colour contrast with the surrounding walls.
• There are dropdown rails on both sides of the toilet.
• The dropdown rails have a high colour contrast with the surrounding walls.
• The toilet seat is 51cm from the floor.
• The toilet seat has a low colour contrast.
• The toilet does not have a padded backrest.
• There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
• The toilet roll holder is 87cm from the floor.
• The length of the facility changing bench is 186cm.
• The facility changing bench is wall mounted and height-adjustable.
• The changing places hoist is powered overhead and covers all areas in the cubicle.
• There is an adjustable shower head.
• There is no shower seat.
• There are no rails for the shower.
• A privacy screen is available.
• The type of wash basin is adjustable.
• The wash basin tap type is lever mixer.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a high colour contrast with the surrounding walls.
• There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
• The soap dispenser is 79cm from the floor.
• There is not a towel dispenser.
• There is a wall mounted hand dryer.
• The hand dryer is 79cm from the floor.
• Wide tear off paper roll is available.
• The height of the wide paper roll dispenser is 145cm.
• There is a push button emergency alarm.
• There is a full length mirror.
• There is no shelf.
• The cubicle has a nappy/incontinence items bin.
• There are two coat hooks.
• The coat hooks are 106cm and 141cm from the floor.
• There is a high colour contrast between the walls and floor.
• Lighting levels are moderate to good.

You are on Toilet with Adaptations (Baggage Claim - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Baggage Claim - Left Hand Transfer)

• This toilet is located in the Baggage Claim hall, to the right of the Customs exit.
• This toilet is approximately 50m from the lift from Border Control.
• There is step-free level access into the toilet.
• There is tactile, pictorial, written text, dementia friendly and ‘Not All Disabilities Are Visible’ signage on or near the door.
• The door to enter opens inwards and has a high colour contrast with the surrounding walls.
• The width of the toilet door opening is 85cm.
• The door has a lever twist lock.
• Internally the door has a medium colour contrast.
• There is not a grab rail on the internal door .
• The dimensions of the cubicle are 209cm x 244cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the left of the seat but it is obstructed.
• The lateral transfer space is 173cm (from the side of the toilet pan to the wall).
• There is a wall sensor flush on the non transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has a high colour contrast with the surrounding walls.
• There is no vertical grab rail for the toilet.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a high colour contrast with the surrounding walls.
• The toilet seat is 48cm from the floor.
• The toilet seat has a low colour contrast.
• The toilet does not have a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a high colour contrast.
• The toilet roll holder is 116cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 74cm from the floor.
• The wash basin tap type is sensor.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a high colour contrast with the surrounding walls.
• There is a wall mounted soap dispenser which can be reached when seated on the toilet.
• The soap dispenser has a high colour contrast.
• The soap dispenser is 99cm from the floor.
• There is not a towel dispenser.
• There is a wall mounted hand dryer.
• The hand dryer has a high colour contrast.
• The hand dryer is 100cm from the floor.
• There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
• There is a full length mirror.
• There is no shelf.
• The cubicle has a nappy/incontinence items bin.
• There are no coat hooks.
• The contrast between the walls and floor varies between high colour contrast and low colour contrast.
• Lighting levels are moderate to good.

You are on Exit (Baggage Claim to Arrivals). Skip to the next section.

Exit (Baggage Claim to Arrivals)

• This exit is located through Customs, from the Baggage Claim hall.
• There are no help points available.
• There is step-free level access at the exit.
• There are double automatic doors which open away from you.
• The width of the opening is 92cm.
• The doors have a high colour contrast.
• There is a second set of automatic doors which open away from you.
• The width of the opening is 92cm.
• The second doors have a high colour contrast.
• There is a door for buggy exit to the right of the automatic doors.

You are on Arrivals. Skip to the next section.

Arrivals

• There is step-free access throughout.
• Some flooring is shiny .
• There is a high colour contrast between the walls and floor.
• Lighting levels are moderate to good.
• Arrivals information boards are available.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the area.
• Dementia friendly signage is not provided.
• There are not audible announcements in this area.
• There may be background noise.
• There is not a hearing assistance system.
• The area has multiple floors which can be accessed via stairs and lift.

You are on Car Rental Desks. Skip to the next section.

Car Rental Desks

• The car rental desks are located by the Domestic Exit from Baggage Claim.
• There is clear signage to the car rental desks.
• There is step-free level access to the car rental desks.
• The height of the car rental desks is 105cm.
• There is a lowered section at some of the car rental desks.
• The lowered section of the car rental desks is at a height of 76cm.
• There is a clear knee recess beneath the lowered sections of the car rental desks.
• There is not a hearing assistance system at the car rental desks.
• There is not a member of staff available to assist with bags at the car rental desk.

You are on Seating Area (International Arrivals). Skip to the next section.

Seating Area (International Arrivals)

• The seating area is located before the International Arrivals exit from Baggage Claim.
• There is step-free level access in this area.
• There is not designated seating available for people who require assistance.
• There is some space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• There are fixed chairs with armrests available in this area.
• Some flooring is shiny .
• There may be background noise.
• There is not a hearing assistance system.
• Lighting levels are moderate to good.

You are on Toilet with Adaptations (Level 0 - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Level 0 - Left Hand Transfer)

• This toilet is located at the International Arrivals end of the Arrivals Hall, by the seating area.
• This toilet is approximately 25m from the International Arrivals entrance to Arrivals.
• There is step-free level access into the toilet.
• There is tactile, pictorial, written text, dementia friendly and ‘Not All Disabilities Are Visible’ signage on or near the door.
• The door to enter opens inwards and has a high colour contrast with the surrounding walls.
• The width of the toilet door opening is 85cm.
• The door has a twist lock.
• Internally the door has a medium colour contrast.
• There is not a grab rail on the internal door .
• The dimensions of the cubicle are 194cm x 271cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the left of the seat but it is obstructed.
• The lateral transfer space is 126cm (from the side of the toilet pan to the wall).
• There is a wall sensor flush on the non transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has a high colour contrast with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a high colour contrast with the surrounding walls.
• There is no dropdown rail for the toilet.
• The toilet seat is 48cm from the floor.
• The toilet seat has a low colour contrast.
• The toilet does not have a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a high colour contrast.
• The toilet roll holder is 97cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 75cm from the floor.
• The wash basin tap type is sensor.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a high colour contrast with the surrounding walls.
• There is a wall mounted soap dispenser which can be reached when seated on the toilet.
• The soap dispenser has a high colour contrast.
• The soap dispenser is 99cm from the floor.
• There is not a towel dispenser.
• There is a wall mounted hand dryer.
• The hand dryer has a high colour contrast.
• The hand dryer is 97cm from the floor.
• There is a push button emergency alarm.
• There is a full length mirror.
• There is a shelf, however there is an obstruction in front of it.
• The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
• The cubicle has a nappy/incontinence items bin.
• There is one coat hook.
• The coat hook is 144cm from the floor.
• The contrast between the walls and floor varies between high colour contrast and low colour contrast.
• Lighting levels are moderate to good.

You are on Lift. Skip to the next section.

Lift

• The lift is located to the left and right sides of the main concourse.
• The floors which are accessible by the lift surveyed are 0, 1, 2.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a low contrast.
• The external lift control buttons have tactile markings and a medium colour contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 160cm.
• The internal dimensions of the lift are 218cm x 268cm.
• The internal lift control buttons have tactile markings and a high colour contrast.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a mirror to aid reversing, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels are moderate to good.
• There are other lifts which are similar in size at the same location.

You are on Stairs (Levels 0 and 1). Skip to the next section.

Stairs (Levels 0 and 1)

• The floors which are accessible by stairs are 0, 1.
• There are more than 20 steps, which are clearly marked, with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• Steps are split with a resting area.
• The height of the highest step is 15cm.
• Lighting levels are moderate to good.

You are on Exit (International Arrivals). Skip to the next section.

Exit (International Arrivals)

• This exit is located at the International Arrivals end of the Arrivals hall.
• There are no help points available.
• There is step-free level access at the exit.
• There are double automatic doors which open by sliding.
• The width of the opening is 275cm.
• The doors have a low colour contrast.

You are on Exit (Central). Skip to the next section.

Exit (Central)

• This exit is located in the middle of the Arrivals hall.
• There are no help points available.
• There is step-free level access at the exit.
• There are double automatic doors which open away from you.
• The width of the opening is 138cm.
• The doors have a high colour contrast.
• There is a second set of automatic doors which open away from you.
• The width of the opening is 141cm.
• The second doors have a low colour contrast.

You are on Related Access Guides (Getting to the North Terminal and Parking). Skip to the next section.

Related Access Guides (Getting to the North Terminal and Parking)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Getting to the North Terminal and Parking link (new tab) - click here.