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North Terminal - Meeting Arriving Passengers

London Gatwick, Crawley, West Sussex, RH6 0PJ

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Related Access Guides (Getting to the Airport and Parking Guide)

Toilet and Changing Facilities (Arrivals Hall)

  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located by the International Arrivals seating area.
  • The toilet with adaptations has a left hand transfer space.
  • Step-free male and female toilet facilities are located by the International Arrivals seating area.
  • Step-free standard toilets which include facilities for ambulant disabled people are located by the International Arrivals seating area.
  • Parent and baby changing facilities are located by the International Arrivals seating area.

Entrance (To International Arrivals)

  • This entrance is located on level 0 of the North Terminal.
  • There is step-free level access at the entrance.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There are no help points available.
  • There are double automatic doors which open by sliding.
  • The width of the opening is 275cm.
  • The doors have a low colour contrast.

Entrance (Centre)

  • This entrance is located on level 0 of the North Terminal.
  • The approach to the entrance has posts.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There are no help points available.
  • There are double automatic doors which opens towards you.
  • The width of the opening is 140cm.
  • The doors have a high colour contrast.
  • There is a second set of automatic doors which opens towards you.
  • The width of the opening is 140cm.
  • The second doors have a high colour contrast.

Entrance (To Domestic Arrivals)

  • This entrance is located on level 0 of the North Terminal.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There are no help points available.
  • There are double automatic doors which open by sliding.
  • The width of the opening is 271cm.
  • The doors have a low colour contrast.

Arrivals

  • There is step-free access throughout.
  • Some flooring is shiny .
  • There is a high colour contrast between the walls and floor.
  • Lighting levels are moderate to good.
  • Arrivals information boards are available.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the area.
  • Dementia friendly signage is not provided.
  • There are not audible announcements in this area.
  • There may be background noise.
  • There is not a hearing assistance system.
  • The area has multiple floors which can be accessed via stairs and lift.

Seating Area (International Arrivals)

  • The seating area is located before the International Arrivals exit from Baggage Claim.
  • There is step-free level access in this area.
  • There is not designated seating available for people who require assistance.
  • There is some space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • There are fixed chairs with armrests available in this area.
  • Some flooring is shiny .
  • There may be background noise.
  • There is not a hearing assistance system.
  • Lighting levels are moderate to good.

Seating Area (Domestic Arrivals)

  • The seating area is located outside the UK and Republic of Ireland Arrivals exit from Baggage Claim.
  • There is step-free level access in this area.
  • There is not designated seating available for people who require assistance.
  • There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • There are fixed chairs with armrests available in this area.
  • Some flooring is shiny .
  • There may be background noise.
  • There is not a hearing assistance system.
  • Lighting levels are moderate to good.

Lift

  • The lift is located to the left and right sides of the main concourse.
  • The floors which are accessible by the lift surveyed are 0, 1, 2.
  • The lift does have a recommended turning space (150cm x 150cm) in front of it.
  • The lift door has a low contrast.
  • The external lift control buttons have tactile markings and a medium colour contrast.
  • All of the external lift controls are at the recommended height (between 90cm - 120cm).
  • The lift door opening width is 160cm.
  • The internal dimensions of the lift are 218cm x 268cm.
  • The internal lift control buttons have tactile markings and a high colour contrast.
  • All of the internal lift controls are at the recommended height (between 90cm - 120cm).
  • Internally the lift has: a mirror to aid reversing, a visual floor indicator, an audible announcer and a list of floor services/facilities.
  • Lighting levels are moderate to good.
  • There are other lifts which are similar in size at the same location.

Stairs (Levels 0 and 1)

  • The floors which are accessible by stairs are 0, 1.
  • There are more than 20 steps, which are clearly marked, with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • Steps are split with a resting area.
  • The height of the highest step is 15cm.
  • Lighting levels are moderate to good.

Toilet with Adaptations (Level 0 - Left Hand Transfer)

  • This toilet is located at the International Arrivals end of the Arrivals Hall, by the seating area.
  • This toilet is approximately 25m from the International Arrivals entrance to Arrivals.
  • There is step-free level access into the toilet.
  • There is tactile, pictorial, written text, dementia friendly and ‘Not All Disabilities Are Visible’ signage on or near the door.
  • The door to enter opens inwards and has a high colour contrast with the surrounding walls.
  • The width of the toilet door opening is 85cm.
  • The door has a twist lock.
  • Internally the door has a medium colour contrast.
  • There is not a grab rail on the internal door .
  • The dimensions of the cubicle are 194cm x 271cm and it has a turning space of at least 150cm x 150cm.
  • There is a lateral transfer space to the left of the seat but it is obstructed.
  • The lateral transfer space is 126cm (from the side of the toilet pan to the wall).
  • There is a wall sensor flush on the non transfer side.
  • There is a horizontal grab rail on the non transfer side.
  • The horizontal grab rail has a high colour contrast with the surrounding walls.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high colour contrast with the surrounding walls.
  • There is no dropdown rail for the toilet.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet does not have a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 97cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 75cm from the floor.
  • The wash basin tap type is sensor.
  • The vertical grab rails are on both sides of the wash basin.
  • The vertical grab rails have a high colour contrast with the surrounding walls.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 99cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high colour contrast.
  • The hand dryer is 97cm from the floor.
  • There is a push button emergency alarm.
  • There is a full length mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a nappy/incontinence items bin.
  • There is one coat hook.
  • The coat hook is 144cm from the floor.
  • The contrast between the walls and floor varies between high colour contrast and low colour contrast.
  • Lighting levels are moderate to good.