You are on Related Access Guides (Getting to the Airport and Parking Guide). Skip to the next section.

Related Access Guides (Getting to the Airport and Parking Guide)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• North Terminal - Getting to the Airport and Parking Guide link (new tab) - click here.

You are on Toilet and Changing Facilities (Level 2). Skip to the next section.

Toilet and Changing Facilities (Level 2)

• There are 2 toilets with adaptations.
• Toilets with adaptations are located at right side and centre back of level 2.
• All toilets with adaptations have a right hand transfer space.
• Step-free male and female toilet facilities are located at right side and centre back of level 2.
• Step-free standard toilets which include facilities for ambulant disabled people are located in the male and female standard toilets, at right side and centre back of level 2.
• Parent and baby changing facilities are located at right side and centre back of level 2.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the front of the North Terminal building, Level 2.
• The approach to the entrance has posts.
• There is step-free level access at the entrance.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There are no help points available.
• There are double automatic doors which opens by sliding.
• The width of the opening is 220cm.
• The doors have a low colour contrast.
• There is a second set of automatic doors which open by sliding.
• The width of the opening is 186cm.
• The second doors have a low colour contrast.
• There are similar entrances available to access the check in area.

You are on Lift. Skip to the next section.

Lift

• The lift is located to the left and right sides of the main concourse.
• The floors which are accessible by the lift surveyed are 0, 1, 2.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a low contrast.
• The external lift control buttons have tactile markings and a medium colour contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 160cm.
• The internal dimensions of the lift are 218cm x 268cm.
• The internal lift control buttons have tactile markings and a high colour contrast.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a mirror to aid reversing, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels are moderate to good.
• There are other lifts which are similar in size at the same location.

You are on Escalator (Level 1 and 2). Skip to the next section.

Escalator (Level 1 and 2)

• The escalator is located in the centre of levels 1 and 2.
• The floors which are accessible by escalator are 1, 2.
• The escalator goes both up and down.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalator are clearly marked.
• Lighting levels are moderate to good.

You are on Check-In Area. Skip to the next section.

Check-In Area

• There is step-free level access in this area.
• Clear directional signage is provided in this area.
• Dementia friendly signage is not provided.
• There are no departures or arrivals information boards available.
• All of the directional display screens can be used to provide disruption related information.
• There are not audible announcements for flight information in this area.
• There is not a hearing assistance system.
• There may be background noise.
• Some flooring is shiny .
• There is a low colour contrast between the walls and floor.
• Lighting levels are moderate to good.

You are on Counter (Service Centre). Skip to the next section.

Counter (Service Centre)

• The counter is located towards the front of Level 2.
• The counter is approximately 10m from the Level 2 entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free level access to the counter.
• The height of the counter is 105cm.
• The counter has patterned backgrounds which may affect the ability of someone to lip read.
• There is sufficient space to write or sign documents on the counter.
• There is not a hearing assistance system.
• There may be background noise.
• Lighting levels are moderate to good.

You are on Special Assistance (Level 2). Skip to the next section.

Special Assistance (Level 2)

• The passenger services counter is located at the right side of level 2.
• The passenger services counter is approximately 25m from the Level 2 Entrance.
• Clear signage for the counter is visible from the entrance.
• There is step-free level access to the counter.
• The counter is staffed.
• The height of the counter is 105cm.
• The lowered section of the counter is at a height of 82cm.
• There is sufficient space to write or sign documents on the counter.
• There is a fixed hearing assistance system which is not clearly signed.
• The hearing assistance system was tested and working at the time of the survey.
• There may be background noise.
• Lighting levels are moderate to good.
• There is step-free level access in this area.
• There is designated seating available for people who require assistance.
• There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is not space for an assistance dog to rest in the seating area.
• There are fixed chairs with armrests available in this area.

You are on Self-Service Check-In. Skip to the next section.

Self-Service Check-In

• The self-service check-in is located to the far left of Level 2.
• There is step-free level access to the self-service check-in.
• The kiosk touchscreen is between the heights of 97cm and 123cm.
• There is not a height adjustable touchscreen available.
• The height of the document scanner at the kiosk is 80cm.
• The height of the boarding pass printer at the kiosk is 82cm.
• There is a self-service bag drop touchscreen at a height of 149cm.
• The height of the boarding pass scanner at the self-service bag drop is 72cm.
• There is not a hearing assistance system.
• There is a member of staff available to assist at the self-service check-in area.
• The oversize baggage check-in is located at the end of the Check In Zone B desks.
• The oversize baggage check-in is staffed.
• When this area is open, the Special Assistance service can assist, or the passenger can approach a manned desk in Zone A.

You are on Check-In Desks (Zone A and B). Skip to the next section.

Check-In Desks (Zone A and B)

• The check-in desks are located at the left side of level 2.
• There is step-free level access to the check-in desks.
• The height of the check-in desk is 106cm.
• There is not a hearing assistance system.
• There is a member of staff available to assist with bags at the check-in desk.
• The oversize baggage check-in is located at the end of the Check In B desks.
• The oversize baggage check-in is staffed.

You are on Check-In Desks (Zone C and D). Skip to the next section.

Check-In Desks (Zone C and D)

• The check-in desks are located at the middle of level 2.
• There is step-free level access to the check-in desks.
• The height of the check-in desk is 120cm.
• There is not a hearing assistance system.
• There is a member of staff available to assist with bags at the check-in desk.
• The oversize baggage check-in is located at the end of the Check In B desks.
• The oversize baggage check-in is staffed.

You are on Self-Service Check-In (Zone C). Skip to the next section.

Self-Service Check-In (Zone C)

• The self-service check-in is located in Check In Area C.
• There is step-free level access to the self-service check-in.
• The kiosk touchscreen is between the heights of 120cm and 149cm.
• The height of the document scanner at the kiosk is 74cm.
• The height of the baggage tag printer at the kiosk is 104cm.
• The height of the boarding pass printer at the kiosk is 104cm.
• There is not a hearing assistance system.
• The oversize baggage check-in is located at the end of the Check In B desks.
• The oversize baggage check-in is staffed.

You are on Toilet with Adaptations (Departures Check In Level 2 - By Special Assistance - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Departures Check In Level 2 - By Special Assistance - Right Hand Transfer)

• This toilet is located at the far right side of level 2, close to the Special Assistance counter.
• There is step-free level access into the toilet.
• There is tactile, pictorial, written text, dementia friendly and ‘Not All Disabilities Are Visible’ signage on or near the door.
• The door to enter opens inwards and has a high colour contrast with the surrounding walls.
• The width of the toilet door opening is 84cm.
• The door has a lever twist lock.
• Internally the door has a medium colour contrast.
• There is not a grab rail on the internal door .
• The dimensions of the cubicle are 150cm x 315cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the right of the seat but it is obstructed.
• The lateral transfer space is 83cm (from the side of the toilet pan to the wall).
• There is a wall sensor flush on the non transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has a high colour contrast with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a high colour contrast with the surrounding walls.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a high colour contrast with the surrounding walls.
• The toilet seat is 48cm from the floor.
• The toilet seat has a low colour contrast.
• The toilet has a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a high colour contrast.
• The toilet roll holder is 94cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 73cm from the floor.
• The wash basin tap type is sensor.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a high colour contrast with the surrounding walls.
• There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
• The soap dispenser has a high colour contrast.
• The soap dispenser is 100cm from the floor.
• There is not a towel dispenser.
• There is a wall mounted hand dryer.
• The hand dryer has a high colour contrast.
• The hand dryer is 101cm from the floor.
• There is a push button emergency alarm.
• There is a full length mirror.
• There is a shelf, however there is an obstruction in front of it.
• The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
• The cubicle has a nappy/incontinence items bin.
• There are no coat hooks.
• There is a high colour contrast between the walls and floor.
• Lighting levels are moderate to good.

You are on Toilet with Adaptations (Departures Check In Level 2 - Centre Rear - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Departures Check In Level 2 - Centre Rear - Right Hand Transfer)

• This toilet is located at the rear of Level 2, towards the centre.
• There is step-free level access into the toilet.
• There is tactile, pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
• The door to enter opens inwards and has a high colour contrast with the surrounding walls.
• The width of the toilet door opening is 84cm.
• The door has a lever twist lock.
• Internally the door has a high colour contrast.
• There is a grab rail on the internal door with a high colour contrast.
• The dimensions of the cubicle are 163cm x 400cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the right of the seat but it is obstructed.
• The lateral transfer space is 94cm (from the side of the toilet pan to the wall).
• There is a wall sensor flush on the transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has a high colour contrast with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a high colour contrast with the surrounding walls.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a high colour contrast with the surrounding walls.
• The toilet seat is 43cm from the floor.
• The toilet seat has a low colour contrast.
• The toilet has a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a high colour contrast.
• The toilet roll holder is 96cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 75cm from the floor.
• The wash basin tap type is sensor.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a high colour contrast with the surrounding walls.
• There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
• The soap dispenser has a high colour contrast.
• The soap dispenser is 103cm from the floor.
• There is a wall mounted towel dispenser which can be reached when seated on the toilet.
• The towel dispenser has a high colour contrast.
• The towel dispenser is 104cm from the floor.
• There is a wall mounted hand dryer.
• The hand dryer has a high colour contrast.
• The hand dryer is 101cm from the floor.
• There is a push button emergency alarm.
• There is a full length mirror.
• There is an unobstructed shelf.
• The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
• The cubicle has a nappy/incontinence items bin.
• There is one coat hook.
• The coat hook is 138cm from the floor.
• There is a high colour contrast between the walls and floor.
• Lighting levels are moderate to good.

You are on Security (Level 2). Skip to the next section.

Security (Level 2)

• The gate opening width is 69cm.
• The scanners are fixed.
• The height of the fixed scanner is 102cm.
• The accessible gate opening width is 79cm.
• The minimum width of the queuing lane is 108cm.
• There is a separate wheelchair accessible lane.
• The separate wheelchair accessible lane is located to the side of the standard gates, and at the left hand side of the Special Assistance and Family gates.
• The accessible gate opening in the Special Assistance and Family area is 116cm.
  If wheelchair users are unable to leave their wheelchair, a full search of the wheelchair user is conducted while they are seated in their wheelchair.
• The width of the security barriers is 71cm.
• There is a member of staff available for help and assistance.
• Lighting levels are moderate to good.

You are on Related Access Guides (North Terminal - Departure Lounge). Skip to the next section.

Related Access Guides (North Terminal - Departure Lounge)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• North Terminal - Departure Lounge link (new tab) - click here.