You are on Related Access Guides (Departure Lounge). Skip to the next section.

Related Access Guides (Departure Lounge)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• North Terminal - Departures Lounge link (new tab) - click here.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

• There is 1 toilet with adaptations.
• The toilet with adaptations is located to the right from the End of Pier 6 Lift and Escalator.
• The toilet with adaptations has a left hand transfer space.
• A Changing Places facility is available but is only accessible with staff.
  Passengers needing to use the facility should enquire at the Special Assistance Reception in good time before their flight.
• Step-free male and female toilet facilities are located to the right from the End of Pier 6 Lift and Escalator.
• Step-free standard toilets which include facilities for ambulant disabled people are located in the standard male and female toilets, to the right from the End of Pier 6 Lift and Escalator.
• Parent and baby changing facilities are located to the right from the End of Pier 6 Lift and Escalator.

You are on Getting To Departure Gates (101-113). Skip to the next section.

Getting To Departure Gates (101-113)

• The start and end of the travelators are clearly marked.
• There are gaps between the travelators along the route.
• Assistance vehicles are available.
• There are resting/seating areas along the route.
• Wayfinding signage is available along the route.
• Lighting levels are moderate to good.
• For information on how to book assistance please visit the airport website.
• Assistance is available for passengers who cannot walk long distances or find their way to the gate. Passengers requiring this service should book in advance with their airline and approach the Special Assistance reception in the Departure Lounge.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For information on how to book assistance please click here (new tab).

You are on Lift (Start of Departure Gates Walkway). Skip to the next section.

Lift (Start of Departure Gates Walkway)

• The lift is located at the start of the walkway.
• The floors which are accessible by the lift surveyed are 2, 3.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a high contrast.
• The external lift control buttons have tactile markings and a high colour contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 160cm.
• The internal dimensions of the lift are 158cm x 358cm.
• The internal lift control buttons have tactile markings and a low colour contrast.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels are moderate to good.
• There are other lifts which are similar in size at the same location.

You are on Escalator (Start of Departure Gates Walkway). Skip to the next section.

Escalator (Start of Departure Gates Walkway)

• The escalator is located at the start of the Walkway.
• The floors which are accessible by escalator are 3.
• The escalator only goes up.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalator are clearly marked.
• Lighting levels are moderate to good.

You are on Lift (End of Departure Gates Walkway). Skip to the next section.

Lift (End of Departure Gates Walkway)

• The lift is located at the end of Departure Gates Walkway.
• The floors which are accessible by the lift surveyed are 1, 3.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a high contrast.
• The external lift control buttons have tactile markings and a high colour contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 160cm.
• The internal dimensions of the lift are 158cm x 358cm.
• The internal lift control buttons have tactile markings and a low colour contrast.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels are moderate to good.
• There are other lifts which are similar in size at the same location.

You are on Escalator (End of Departure Gates Walkway). Skip to the next section.

Escalator (End of Departure Gates Walkway)

• The escalator is located at the end of Departure Gates Walkway.
• The floors which are accessible by escalator are 1.
• The escalator only goes down.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalator are clearly marked.
• Lighting levels are moderate to good.

You are on Toilet with Adaptations (Departure Gates 101-113 - End of Departure Gates Walkway - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Departure Gates 101-113 - End of Departure Gates Walkway - Left Hand Transfer)

• This toilet is located to the right from the end of Departure Gates Walkway.
• There is step-free level access into the toilet.
• There is tactile, pictorial, written text, dementia friendly and ‘Not All Disabilities Are Visible’ signage on or near the door.
• The door to enter opens inwards and has a high colour contrast with the surrounding walls.
• The width of the toilet door opening is 95cm.
• The door has a lever twist lock.
• Internally the door has a high colour contrast.
• There is not a grab rail on the internal door .
• The dimensions of the cubicle are 205cm x 300cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the left of the seat but it is obstructed.
• The lateral transfer space is 135cm (from the side of the toilet pan to the wall).
• There is a wall sensor flush on the transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has a high colour contrast with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a high colour contrast with the surrounding walls.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a high colour contrast with the surrounding walls.
• The toilet seat is 47cm from the floor.
• The toilet seat has a low colour contrast.
• The toilet does not have a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a high colour contrast.
• The toilet roll holder is 130cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 75cm from the floor.
• The wash basin tap type is sensor.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a high colour contrast with the surrounding walls.
• There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
• The soap dispenser has a high colour contrast.
• The soap dispenser is 91cm from the floor.
• There is a wall mounted towel dispenser which can be reached when seated on the toilet.
• The towel dispenser has a high colour contrast.
• The towel dispenser is 102cm from the floor.
• There is a wall mounted hand dryer.
• The hand dryer has a high colour contrast.
• The hand dryer is 92cm from the floor.
• There is a push button emergency alarm.
• There is a full length mirror.
• There is an unobstructed shelf.
• The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
• The cubicle has a nappy/incontinence items bin.
• There is one coat hook.
• The coat hook is 123cm from the floor.
• There is a high colour contrast between the walls and floor.
• Lighting levels are moderate to good.

You are on Departure Gates (101-113). Skip to the next section.

Departure Gates (101-113)

• The departure gate(s) in this area are 101-113.
• There is clear signage to the departure gates.
• The height of the documentation check desk is high (95cm - 110cm).
• There is step-free access to 101-113.
• The gradient of the airbridge ramps may vary as they are height adjustable.
• There is step free access (via lift) to the aircraft via airbridge from 101-113.
• There is stepped access to the aircraft via the tarmac from 101-113.
• There is an Ambulift available.
• The accessibility of the individual aircraft varies depending on the provider. Please contact your airline company prior to booking for more information.
• Assistance boarding the aircraft is available, including assistance with the aircraft steps and getting to your seat.
  The Ambulift will not be used in all circumstances.
  Please contact your airline in advance to book and meet the assistance team at the Departure Lounge reception. Also see section 'Getting Help and Assistance' for link to Special Assistance services.

You are on Seating Area. Skip to the next section.

Seating Area

• The seating area is located past the documentation check desks.
• There is step-free level access in this area.
• There is not designated seating available for people who require assistance.
• There is some space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• There are fixed chairs without armrests available in this area.
• Some flooring is patterned.
• There may be background noise.
• There is not a hearing assistance system.
• Lighting levels are moderate to good.

You are on Lift (Gate 104 to Airbridge). Skip to the next section.

Lift (Gate 104 to Airbridge)

• The lift is located past the documentation check desks.
• The floors which are accessible by the lift surveyed are 1, 3.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a high contrast.
• The external lift control buttons have tactile markings and a high colour contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 90cm.
• The internal dimensions of the lift are 107cm x 138cm.
• The internal lift control buttons have tactile markings and a high colour contrast.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a separate door to exit, a hearing assistance alarm system, a visual floor indicator and a list of floor services/facilities.
• Lighting levels are moderate to good.

You are on Stairs (Gate 104 to Airbridge). Skip to the next section.

Stairs (Gate 104 to Airbridge)

• The floors which are accessible by stairs are 1, 3.
• There are more than 20 steps, which are clearly marked, with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• Steps are split with a resting area.
• The height of the highest step is 17cm.
• Lighting levels are moderate to good.

You are on Ramp / Slope (Airbridge). Skip to the next section.

Ramp / Slope (Airbridge)

• The ramp is located at the departure gate.
• The ramp is used to access the plane.
• The steep ramp is over 150cm wide, with no handrails.
• Lighting levels are moderate to good.

You are on Stairs (To Tarmac). Skip to the next section.

Stairs (To Tarmac)

• The floors which are accessible by stairs are 0, 1.
• There are more than 20 steps, which are clearly marked, with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• Steps are split with a resting area.
• The height of the highest step is 17cm.
• Lighting levels are moderate to good.

You are on Ambulift. Skip to the next section.

Ambulift

• The clear door width of the platform lift used to access the Ambulift is 95cm.
• The dimensions of the platform lift used to access the Ambulift are 153cm x 133cm.
• There are separate entry and exit doors in the lift.
• There is seating available in the Ambulift.
• There are a mixture of chairs with and without armrests available in the Ambulift.
• Seats in the vehicle are reconfigured as required, by the accompanying Special Assistance team members, to allow access to tie-down points if required.