You are on Related Access Guides (Departures Lounge). Skip to the next section.

Related Access Guides (Departures Lounge)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• North Terminal - Departures Lounge link (new tab) - click here.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

• There is 1 toilet with adaptations.
• The toilet with adaptations is located between Gates 561 and 562.
• The toilet with adaptations has a right hand transfer space.
• A Changing Places facility is available but is only accessible with staff.
  Passengers needing to use the facility should enquire at the Special Assistance Reception in good time before their flight.
• Step-free male and female toilet facilities are located along the Gates 557-547 corridor.

You are on Getting To Departure Gates (557-574). Skip to the next section.

Getting To Departure Gates (557-574)

• Assistance vehicles are available.
• There are resting/seating areas along the route.
• Wayfinding signage is available along the route.
• Lighting levels are moderate to good.
• For information on how to book assistance please visit the airport website.
• Assistance is available for passengers who cannot travel long distances or find their way to the gate. Passengers requiring this service should book in advance with their airline and approach the Special Assistance reception in the Departure Lounge.

You are on Toilet with Adaptations (Departure Gates 557- 574 Between Gates 561 and 562 - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Departure Gates 557- 574 Between Gates 561 and 562 - Right Hand Transfer)

• This toilet is located along the corridor, between Gates 561 and 562.
• There is step-free level access into the toilet.
• There is pictorial, written text, dementia friendly and ‘Not All Disabilities Are Visible’ signage on or near the door.
• The door to enter opens inwards and has a medium colour contrast with the surrounding walls.
• The width of the toilet door opening is 85cm.
• The door has a lever twist lock.
• Internally the door has a medium colour contrast.
• There is not a grab rail on the internal door .
• The dimensions of the cubicle are 168cm x 292cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the right of the seat but it is obstructed.
• The lateral transfer space is 97cm (from the side of the toilet pan to the wall).
• There is a wall sensor flush on the transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has a high colour contrast with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a high colour contrast with the surrounding walls.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a high colour contrast with the surrounding walls.
• The toilet seat is 48cm from the floor.
• The toilet seat has a low colour contrast.
• The toilet does not have a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a medium colour contrast.
• The toilet roll holder is 98cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 71cm from the floor.
• The wash basin tap type is lever mixer.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a high colour contrast with the surrounding walls.
• There is a wall mounted soap dispenser which can be reached when seated on the toilet.
• The soap dispenser has a high colour contrast.
• The soap dispenser is 96cm from the floor.
• There is not a towel dispenser.
• There is a wall mounted hand dryer.
• The hand dryer has a high colour contrast.
• The hand dryer is 89cm from the floor.
• There is a push button emergency alarm.
• There is a full length mirror.
• There is no shelf.
• The cubicle has a nappy/incontinence items bin.
• There is one coat hook.
• The coat hook is 120cm from the floor.
• There is a high colour contrast between the walls and floor.
• Lighting levels are moderate to good.

You are on Departure Gates (557-574). Skip to the next section.

Departure Gates (557-574)

• The departure gate(s) in this area are 557-574.
• There is clear signage to the departure gates.
• The height of the documentation check desk is high (95cm - 110cm).
• There is step-free access via lift to 557-574.
• The gradient of the airbridge ramps may vary as they are height adjustable.
• There is a hearing assistance system at Gate 557.
• There is step free access (via lift) to the aircraft via airbridge from 557-574.
• There is an Ambulift available.
• The accessibility of the individual aircraft varies depending on the provider. Please contact your airline company prior to booking for more information.

You are on Lift (Document Check Desks to Seating Area - Gates 557-9). Skip to the next section.

Lift (Document Check Desks to Seating Area - Gates 557-9)

• The lift is located past the documentation check desks.
• The floors which are accessible by the lift surveyed are 1, 2.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a high contrast.
• The external lift control buttons have tactile markings and a high colour contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 110cm.
• The internal dimensions of the lift are 157cm x 210cm.
• The internal lift control buttons have tactile markings and a high colour contrast.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a separate door to exit, a hearing assistance alarm system, a visual floor indicator and an audible announcer.
• Lighting levels are moderate to good.

You are on Escalator (Document Check Desks to Seating Area - Gates 557-9). Skip to the next section.

Escalator (Document Check Desks to Seating Area - Gates 557-9)

• The escalator is located past the documentation check desks.
• The floors which are accessible by escalator are 1.
• The escalator only goes down.
• The escalator step markings are not clearly visible.
• The foot (bottom) and head (top) of the escalator are clearly marked.
• Lighting levels are moderate to good.

You are on Stairs (Document Check Desks to Seating Area - Gates 557-9). Skip to the next section.

Stairs (Document Check Desks to Seating Area - Gates 557-9)

• The floors which are accessible by stairs are 1, 2.
• There are more than 20 steps, which are clearly marked, with handrails on both sides.
• The handrail is easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the highest step is 16cm.
• Lighting levels are moderate to good.

You are on Seating Area. Skip to the next section.

Seating Area

• The seating area is located on level 1 past the documentation check desks.
• There is step-free level access in this area.
• There is designated seating available for people who require assistance.
• There is some space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• There are fixed chairs with armrests available in this area.
• Some flooring is shiny .
• There may be background noise.
• There is not a hearing assistance system.
• Lighting levels are moderate to good.

You are on Ramp / Slope (Route to Boarding and Airbridge). Skip to the next section.

Ramp / Slope (Route to Boarding and Airbridge)

• The ramp is located at the departure gate.
• The ramp is used to access the plane.
• The steep slope is over 150cm wide, with handrails on both sides.
• Lighting levels are moderate to good.

You are on Ambulift. Skip to the next section.

Ambulift

• The clear door width of the platform lift used to access the Ambulift is 95cm.
• The dimensions of the platform lift used to access the Ambulift are 153cm x 133cm.
• There are separate entry and exit doors in the lift.
• There is seating available in the Ambulift.
• There are a mixture of chairs with and without armrests available in the Ambulift.
• Seats in the vehicle are reconfigured as required, by the accompanying Special Assistance team members, to allow access to tie-down points if required.