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London Blackfriars Underground Station - Boarding Eastbound and Westbound

Queen Victoria Street, London, EC4V 4DY

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Access Guide

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Summary

  • The Blackfriars Underground Station is located on the Circle and District Line.
  • The Queen Victoria Entrance provides step-free access from the north side of the River Thames.
  • There is step-free access via lift from the south bank by crossing the Blackfriars National Rail station platform.
  • There is no charge for using the platforms to cross the River Thames to access the underground station.
  • There is step-free access via lift from the ticket hall to the Eastbound and Westbound Platform.

Station Access Point (South Bank - Blackfriars National Rail Entrance)

  • Access Point View
    • This information is for the access point located off Queens Walk.
    • There is ramped/sloped access at this access point.
  • Ramp/Slope View
    • The ramp/slope is located in front of the access point.
    • The gradient of the ramp/slope is slight.

Access To (National Rail - Platforms 1-4 from South Bank)

  • There are ticket barriers to access the lift, escalators and stairs.
    The ticket barriers have a barcode ticket scanner which is 80cm high.
    The ticket barriers have a card tap point which is 100cm wide.
    The width of the standard barriers is 60cm.
    The width of the accessible barriers is 105cm.
    There are staff located next to the tickets barriers to provide assistance if required.
  • There are 15+ steps .
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a second lower handrail.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are moderate to good.
  • There is a lift for public use.
  • The lift is located to the left or right of the ticket barriers.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1, 2.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width of the lift is 110cm (3ft 7in).
  • The dimensions of the lift are 160cm x 160cm (5ft 3in x 5ft 3in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are moderate to good.
  • There is a/are similar lift(s) available.

Access Across Blackfriars National Rail - Platforms 1, 2 3 and 4

  • There is no charge for using the platforms to cross between the north and south side of the River Thames.
  • The crossing give access to the north side of the river including Blackfriars Underground Station or on the south side of the river including South Bank and Bankside.
  • There are ticket barriers to access the platforms.
  • The ticket barriers have a barcode ticket scanner which is 80cm high.
  • The ticket barriers have a card tap point which is 100cm wide.
  • The width of the standard barriers is 60cm.
  • The width of the accessible barriers is 105cm.
  • There are staff located next to the tickets barriers to provide assistance if required.
  • There is step-free access between the north and south sides of platforms 1, 2, 3 and 4.
  • Halfway along platforms 1 and 2 there is a short steep slope that leads to a raised area which is used for passengers boarding the national rail services.
  • There is no slope along platforms 3 and 4.
  • There is clear directional signage along the platforms.
  • There are clear yellow markings and tactile markings at the edge of the platforms.
  • There is bench seating at regular intervals.

Access To (Blackfriars Underground Station from Blackfriars Station National Rail Platforms 1, 2, 3 and 4)

  • There are 15+ steps .
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • The steps have tactile paving at the top and bottom.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are moderate to good.
  • The escalator(s) is/are clearly visible from the entrance.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are G, 1.
  • The escalator(s) steps are clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • The lighting levels at the escalator(s) are moderate to good.
  • There is a lift for public use.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width of the lift is 110cm (3ft 7in).
  • The dimensions of the lift are 160cm x 160cm (5ft 3in x 5ft 3in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are moderate to good.

Concourse (Queen Victoria Street - Thameslink Ticket Hall)

  • Access View
    • The ticket hall is located to the right as you enter via the Queen Victoria Street Entrance.
    • There is step-free access to the concourse from the Queen Victoria Street Entrance.
    • There is step-free access to the concourse, via lift, from the Thameslink Main Line Platforms (1, 2, 3 and 4).
    • There is level access throughout this concourse area.
  • Maps and Signage View
    • There are digital display(s) for train times and London and South East Rail Services maps in this concourse area.
    • Signage in this concourse area includes; directional to lifts, directional to exits, directional to mainline station, directional to underground station, TFL/tourist directional and directional to mainline platforms .
  • Other Features and Facilities View
    • There are 2 help points in this concourse area.
    • The help points are fitted with hearing loop systems.
    • The height of the buttons at the help point(s) are; 110cm (emergency) and 100cm (information).
    • The ATM controls/screen heights vary between 91cm and 130cm.
    • Announcements in this concourse area are visual.
    • The colour contrast between the walls and floor in this concourse area is fair.
    • Seating is not available in this concourse area.
    • The lighting levels are moderate to good.
    • There is an accessible toilet available off this concourse. There are also male and female standard toilets, as well as a baby changing facility available off this concourse.

Outside Access (Queen Victoria Street Entrance)

  • Entrance View
    • This information is for the entrance located off Queen Victoria Street.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'BLACKFRIARS STATION'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There are no doors at this entrance.

Concourse (Queen Victoria Street - Underground Concourse/Ticket Hall)

  • Access View
    • The ticket hall is located ahead as you enter via the Queen Victoria Street Entrance.
    • There is step-free access to the concourse from the Queen Victoria Street Entrance.
    • There is step-free access to the concourse from the Queen Victoria Street National Rail Concourse.
    • There is level access throughout this concourse area.
  • Barriers View
    • The width of the standard barriers is 61cm.
    • The ticket slot heights for the standard barriers are 91cm (insert ticket) and 102cm (remove ticket).
    • The Oyster card reader height is 97cm for the standard barriers.
    • The width of the wider access barriers is 105cm.
    • The ticket slot heights for the wider access barriers are 91cm (insert ticket) and 102cm (remove ticket).
    • The Oyster card reader height is 97cm for the wider access barriers.
    • Staff are available to provide assistance at the barriers.
  • Maps and Signage View
    • There are tube maps, tube and rail maps, TFL maps, service update boards, digital display(s) for train times and Network Rail passenger information screens in this concourse area.
    • Signage in this concourse area includes; directional to lines, directional to mainline station, directional to mainline platforms, directional to underground station, directional to lifts, directional to exits and TFL/tourist directional .
  • Other Features and Facilities View
    • There are 2 help points in this concourse area.
    • The help points are fitted with hearing loop systems.
    • The height of the buttons at the help point(s) are; 110cm (emergency) and 100cm (information).
    • The Oyster machine controls/screen heights vary between 107cm and 145cm.
    • Announcements in this concourse area are visual.
    • The colour contrast between the walls and floor in this concourse area is fair.
    • Seating is not available in this concourse area.
    • The lighting levels are moderate to good.

Lift (Access Between Underground Concourse and Platform 1 (Westbound)

  • There is a lift for public use.
  • The lift is located beyond the barriers and to the right.
  • The lift was out of use at the time of the survey.
  • There are signs indicating the accessible route to the lift from the concourse.
  • The lift is approximately 50m (54yd 2ft) from the Queen Victoria Street Entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 0 (platform) and 1 (ticket hall).
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 109cm (3ft 7in).
  • The dimensions of the lift are 200cm x 140cm (6ft 7in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are moderate to good.
  • There is a/are similar lift(s) available.

Escalator(s) (Access Between Underground Concourse and Platform 1 (Westbound)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located beyond the barriers and to the right.
    • Signs indicating the location of the escalators are not available from the entrance.
    • The escalators have overhead signage for the Circle line and the District line.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are 0 (platform) and 1 (concourse).
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are moderate to good.

Step(s) (Access Between Underground Concourse and Platform 1 (Westbound)

  • There is a/are step(s) located beyond the barriers and to the right.
  • The step(s) is/are used to access platform 1 (westbound).
  • There is/are 42 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) has/have tactile paving at the top and bottom.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a second lower handrail.
  • The lighting levels at the step(s) are moderate to good.

Platform(s) (Platform 1 - District and Circle Lines (Westbound)

  • Access to Platform View
    • There is step-free access to the platform, via lift, from the Queen Victoria Street Entrance.
    • There is step-free access to the platform, via lift, from Thameslink Main Line Platforms (1, 2, 3 and 4).
    • There are 1 access points onto this platform.
  • Platform Information View
    • This is a straight platform.
    • The platform is flat throughout its length.
    • There are tactile markings along the platform edge, throughout its length.
    • The edge of the platform is clearly marked.
    • The maximum gap between the platform and train when boarding/alighting is 8cm.
    • There are tube maps, tube and rail maps, Circle line maps, District line maps and digital display(s) for train times on this platform.
    • Signage on this platform includes; directional to lifts, directional to way out and directional to mainline station.
    • Announcements on this platform are audio and visual.
    • There are 3 help points on this platform.
    • The help point is fitted with a hearing loop system.
    • The height of the buttons at the help point(s) are; 100cm (emergency) and 110cm (information).
    • There is fixed bench seating with armrests on this platform.
    • The height of the seating is 45cm.
    • The width of the majority of seats is 53cm.
    • The colour contrast for the seating is good.
    • Perch seating is not available on this platform.
    • The colour contrast between the wall and platform is good.
    • Lighting levels are moderate to good.
  • Access from the Platform View
    • There is step-free access from the platform, via lift, to the Queen Victoria Street Entrance.
    • There is step-free access from the platform, via lift, to Thameslink Main Line Platforms (1, 2, 3 and 4).
    • There is/are 1 exit point(s) from this platform.

Lift (Access Between Underground Concourse and Platform 2 (Eastbound)

  • There is a lift for public use.
  • The lift is located beyond the barriers and to the left.
  • The lift was out of use at the time of the survey.
  • There are signs indicating the accessible route to the lift from the concourse.
  • The lift is approximately 50m (54yd 2ft) from the Queen Victoria Street Entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 0 (platform) and 1 (concourse).
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 109cm (3ft 7in).
  • The dimensions of the lift are 200cm x 140cm (6ft 7in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are moderate to good.
  • There is a/are similar lift(s) available.

Escalator(s) (Access Between Underground Concourse and Platform 2 (Eastbound)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located beyond the barriers and to the left.
    • Signs indicating the location of the escalators are not available from the entrance.
    • The escalators have overhead signage for the Circle line and the District line.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are 0 (platform) and 1 (concourse).
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are moderate to good.

Step(s) (Access Between Underground Concourse and Platform 2 (Eastbound)

  • There is a/are step(s) located beyond the barriers and to the left.
  • The step(s) is/are used to access platform 2 (eastbound).
  • There is/are 42 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) has/have tactile paving at the top and bottom.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a second lower handrail.
  • The lighting levels at the step(s) are moderate to good.

Platform(s) (Platform 2 - District and Circle Lines (Eastbound)

  • Access to Platform View
    • There is step-free access to the platform, via lift, from the Queen Victoria Street Entrance.
    • There is step-free access to the platform, via lift, from Thameslink Main Line Platforms (1, 2, 3 and 4).
    • There are 1 access points onto this platform.
  • Platform Information View
    • This is a straight platform.
    • The platform is flat throughout its length.
    • There are tactile markings along the platform edge, throughout its length.
    • The edge of the platform is clearly marked.
    • The maximum gap between the platform and train when boarding/alighting is 8cm.
    • There are tube maps, tube and rail maps, Circle line maps, District line maps and digital display(s) for train times on this platform.
    • Signage on this platform includes; directional to lifts, directional to way out and directional to mainline station.
    • Announcements on this platform are audio and visual.
    • There are 3 help points on this platform.
    • The help point is fitted with a hearing loop system.
    • The height of the buttons at the help point(s) are; 100cm (emergency) and 110cm (information).
    • There is fixed bench seating with armrests on this platform.
    • The height of the seating is 45cm.
    • The width of the majority of seats is 53cm.
    • The colour contrast for the seating is good.
    • Perch seating is not available on this platform.
    • The colour contrast between the wall and platform is good.
    • Lighting levels are moderate to good.
  • Access from the Platform View
    • There is step-free access from the platform, via lift, to the Queen Victoria Street Entrance.
    • There is step-free access from the platform, via lift, to Thameslink Main Line Platforms (1, 2, 3 and 4).
    • There is/are 1 exit point(s) from this platform.