Access Guide
Introduction - last minute.com London Eye
- last minute.com London Eye is situated on the South Bank of the river Thames, opposite the Houses of Parliament.
- The Ticket Office is located inside County Hall, which is the building directly next to the London Eye.
- There is a Gift Shop attached to the exit from the London Eye and also a standalone Iconic Gift Shop which is located next to the ticket office.
- All areas can be accessed from the Queen's Walk walkway which runs parallel to the river.
- This Detailed Access Guide covers the London Eye itself and the gift shop at the exit.
- ">To view the Detailed Access Guide for the Ticket Office and Iconic Gift shop please click here..
Getting Here
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By Air
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- The nearest airports to central London are London City Airport, London Gatwick and London Heathrow.
London City Airport is connected to the centre by the Docklands Light Railway (DLR) to Bank or Tower Gateway with interchanges to the rail and underground network at Canning Town and Stratford.
From Gatwick airport there are fast trains connecting to London Bridge Station.
Heathrow Airport is connected by fast trains to Paddington Station and is also on the Piccadilly underground line. - For more information on travelling to London by air please click here (opens new tab).
- The nearest airports to central London are London City Airport, London Gatwick and London Heathrow.
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By Road
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- The lastminute.com London Eye is located in central London in the Congestion Zone.
The access point is located off Belvedere Road.
Belvedere Road can be accessed from Westminster Bridge Road or York Road (both A3200).
It may be easier to use public transport to access the London Eye.
There is a taxi rank in Chicheley Street.
There is coach parking along Belvedere Road. - There is a Blue Badge parking bay on Chicheley Street.
The lastminute.com London Eye offers 15% discount at the Q-Park Westminster car park on all pre-bookings; located a short walk from the London Eye.
To view more information on parking in the South Bank area of London please click here. - For more information on London traffic please click here (opens new tab).
- The lastminute.com London Eye is located in central London in the Congestion Zone.
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By Bus
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- There is a bus stop within 150 metres of the venue.
- There are tourist bus stops for the London Eye on Belvedere Road.
There is also a London Eye public bus stop in Chicheley Street which is serviced by RV1 buses. - For more information on London Buses (Transport for London) please click here (opens new tab).
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By Train
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- The nearest Railway Station is Waterloo / Waterloo East.
- Waterloo and Waterloo East Stations are approximately 550m from the London Eye.
The stations are linked and there is step-free access throughout the stations, although there are steep ramps to access the platforms in Waterloo East.
Step-free access to both stations is from the service road known as Cab Road or Taxi Road. - For more information on Waterloo Station please click here (opens new tab).
- For more information on Waterloo East Station please click here (opens new tab).
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By Underground
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- The nearest underground station is Waterloo.
- The nearest underground station is at Waterloo, served by the Northern, Bakerloo, Waterloo and City and the Jubilee Lines.
Of these, only the Jubilee Line has step-free access.
Embankment Station is on the north side of the river, near to the Golden Jubilee Bridges.
This station serves the District and Circle Lines as well as the Northern and Bakerloo lines.
Embankment Station does not have step-free access. - For more information on London Underground (Transport for London) please click here (opens new tab).
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By River
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- Six TFL River Bus routes run from 22 piers between Putney and Woolwich.
Queen's Walk is served by the London Eye Millennium Pier, between Westminster Bridge and the Golden Jubilee Bridges and also Bankside Pier, to the east of Blackfriars Bridge.
There is step-free access onto the river buses at all except three piers: please see the TFL website for details. - For more information on London River Bus services please click here (opens new tab).
- Six TFL River Bus routes run from 22 piers between Putney and Woolwich.
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Useful Links
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- Please use the TFL journey planner for details of the most suitable route.
- To view the web page described above click here (opens in new tab).
- The TFL website has links to the TFL accessibility guides, including large print maps and audio guides to order or download.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- There is a water bowl available on-site, located by the pier.
- The London Eye provide training to operational front-line staff for assisting disabled guests.
They also provide inclusivity and diversity training to managers. - Wheelchair users can take their wheelchairs on the London Eye with them if booked and arranged in advance.
On Street Parking (Chicheley Street)
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On Street Blue Badge Parking
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- There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
- The on street Blue Badge parking bay(s) is/are located on Chicheley Street.
- The dimensions of the on street Blue Badge parking bay(s) surveyed are 200cm x 600cm (6ft 7in x 19ft 8in).
- There are parking charges for the on street Blue Badge parking bay(s).
- Payment signs are not provided.
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On Street Standard Parking
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- Standard on street parking is available.
- The on street standard parking bay(s) is/are located on Chicheley Street.
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Comments
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- There is coach parking on Belvedere Road (shown in Photograph 5).
South Bank Public Car Parks
- This section provides information about a number of public cars parks around South Bank.
For more information about access and parking charges please visit the individual car parks.
South Bank is located in the congestion charging zone.
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National Theatre Car Park
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- The National Theatre Car Park Car Park is located off Upper Ground.
- The car park type is underground.
- The car park does have Blue Badge parking.
- Parking is not free for Blue Badge holders.
- The car park surface is concrete.
- When the National Theatre building is closed there is no step-free access from the car park.
This applies all day on Sundays, and before 09.30 and after 23:00 on most other days.
Free parking is available in the NT Car Park for Blue Badge holders attending a performance or eating at the National.
Photographs 1 and 2 show the National Theatre Car Park. - To view the National Theatre car park location please click here (opens new tab).
- For more information on the National Theatre Car Park please click here (opens new tab).
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Cornwall Road Car Park
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- The Cornwall Road Car Park Car Park is located off Cornwall Road.
- The car park type is underground.
- The car park does have Blue Badge parking.
- Parking is not free for Blue Badge holders.
- The car park surface is concrete.
- There is step free access from the car park via a lift.
The car park is used as a car park for South Bank Centre Venues.
Photographs 3 and 4 Show the Cornwall Road Car Park. - To view the Cornwall Road car park location please click here (opens new tab).
- For more information on the Cornwall Road Car Park please click here (opens new tab).
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Doon Street Car Park
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- The Doon Street Car Park Car Park is located off Upper Ground.
- The car park type is open air/surface.
- The car park does not have Blue Badge parking.
- Parking is not free for Blue Badge holders.
- The car park surface is compacted gravel.
- Photographs 5 and 6 show the Doon Street Car Park.
- To view the Doon Street car park location please click here (opens new tab).
- For more information on the Doon Street Car Park please click here (opens new tab).
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Waterloo – York Road Car Park
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- The Waterloo York Road Car Park Car Park is located off York Road.
- The car park type is open air/surface.
- The car park does not have Blue Badge parking.
- Parking is not free for Blue Badge holders.
- The car park surface is tarmac.
- Photographs 7 and 8 show the Waterloo York Road Car Park.
- To view the Waterloo York Road car park location please click here (opens new tab).
- For more information on the Waterloo York Road Car Park please click here (opens new tab).
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Waterloo – Upper Marsh Car Park
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- The Waterloo Upper Marsh Car Park Car Park is located off Upper Marsh.
- The car park type is open air/surface.
- The car park does have Blue Badge parking.
- Parking is not free for Blue Badge holders.
- The car park surface is tarmac.
- Photographs 9 and 10 show the Waterloo Upper Marsh Car Park.
- To view the Waterloo Upper Marsh car park location please click here (opens new tab).
- For more information on the Waterloo Upper Marsh Car Park please click here (opens new tab).
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London Waterloo Station Car Park
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- The London Waterloo Station Car Park Car Park is located on Station Approach.
- The car park type is open air/surface.
- The car park does have Blue Badge parking.
- Parking is not free for Blue Badge holders.
- The car park surface is tarmac.
- Photographs 11 and 12 show the London Waterloo Station Car Park.
- To view the London Waterloo Station car park location please click here (opens new tab).
- For more information on the London Waterloo Station Car Park please click here (opens new tab).
Approach (Belvedere Road)
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Approach
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- The surface of the approach is stone/concrete tiles.
- There is a wide walkway that links Belvedere Road and Queen's Walk at the side of County Hall.
Customers that travel to the London Eye by coach, bus or taxi are likely to use this approach.
The accessible entrance to the ticket office is located off this walkway. - There is a/are fixed bollard(s) on the approach.
- There is step-free access on the approach.
Access To (London Eye Pods)
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Ramp/Slope
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- The initial ramp slopes upwards with a slight gradient.
The width of the ramp is 145cm.
The ramp has handrails on both sides.
There is a bag security check point at the top of the ramp.
The ramp has 2 lanes.
The minimum width of the lanes is 113cm.
The ramp have handrails on both sides.
At the top of the ramps there are security barriers with 4 openings.
Openings 1 and 2 have flat access.
The opening widths are 112cm.
- The initial ramp slopes upwards with a slight gradient.
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Stairs
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- The steps are used for Fast Track ticket users and join the rest of the queue after the security check point.
The steps can be overcome by using the ramp. - There are 4 steps .
- The height of the step(s) is/are not between the recommended 15cm and 18cm.
- The height of the step(s) is/are 14cm.
- The depth of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- The steps are used for Fast Track ticket users and join the rest of the queue after the security check point.
London Eye Pods
- There is level access from the security barriers to the pods.
- However, there is a small gap between the boarding platform and the pods.
- Staff use a portable ramp with a width of 75cm to bridge the gap for wheelchair users.
- The pod opening widths are 140cm.
- Staff can provide assistance when needed.
- All pods have the same interior layout.
- There is a central wooden bench with a height of 48cm.
- The minimum passing width next to the bench is 95cm.
- There are 2 grab rails which run around the pods at heights of 48cm and 98cm.
- There is a 200cm x 230cm space to the rear of the wooden bench which could be used for turning.
- There is an intercom system which can be used to contact the ride operators.
- The height of the intercom system is 122cm.
- The internal pod width is approximately 258cm.
- The internal pod length is approximately 680cm.
- The internal pod height is approximately 250cm.
- The pods have a vinyl floor.
- The pods are air conditioned.
Access From (London Eye Pods to Gift Shop and Exit)
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Description
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- Staff will put the portable ramp in place for those needing to use it to alight the pod.
The exit from the London Eye is via a gift shop area.
The gift shop is accessed via a 3 section ramp.
The ramp has a downwards slope with a slight gradient.
The minimum width of the ramp is 130cm.
The ramp has handrails on both sides.
- Staff will put the portable ramp in place for those needing to use it to alight the pod.
Gift Shop
- The gift shop has a dual height photo counter.
- The counters are 92cm and 112cm high.
- There are patterned and glazed backgrounds behind some of the counters.
- The gift shop has a dual height payment counter.
- The counters are 90cm and 110cm high.
- There is a glazed background behind the payment counter.
- All card readers are moveable.
- There is room for a wheelchair user to manoeuvre within the gift shop.
Exit (Eye via Gift Shop)
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Exit
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- This information is for the exit located in the gift shop.
- The exit area/door is not clearly signed internally.
- The exit is ramped/sloped.
- The exit door(s) does not/do not contrast visually with its immediate surroundings.
- There is not a canopy or recess which provides weather protection at this exit.
- The door(s) open(s) by sliding.
- The door(s) is/are permanently held open.
- The width of the door opening is 186cm.
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Ramp/Slope
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- The ramp/slope is located on the pavement outside the exit.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
Toilet with Adaptations
- Accessible toilet facilities are located in the ticket office building opposite the London Eye.
Standard Toilet(s)
- Standard toilet facilities are located in the ticket office building opposite the London Eye.