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Departures Gates 1-19

Stansted Airport, Bassingbourn Road, Essex, CM24 1QW

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Access Guide

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Generic (Departure Lounge)

Generic (Transit Trains)

  • The Transit Trains are accessed at the rear of the Departure Lounge.
  • The Transit Trains are used to access Departures (Gates 1-19 and Gates 20-39).
  • The Transit Trains are also used to get from Arrivals (Gates 1-19 and Gates 20-39) to Immigration.
  • There is step-free access onto the Transit Trains.
  • The doors onto the trains are automatic and 210cm wide.
  • There is fixed seating available at either end of the train which have priority for passengers with mobility issues.
  • There are supports poles for passengers who are standing.

Generic (Access to Gates)

  • Gates 1 - 19 are accessed from the transit - Stop 1.
  • The departure gates are accessed by either escalators or lifts.
  • There is level access from the transit to the escalators and lifts.
  • If you require assistance from the gate to the plane this can be booked in advanced with ISS.
  • A member of staff will escort you to the plane using a step-free route.

Escalator(s) (Transit - Departure Gates 1-19)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalators only go up.
    • The floors which are accessible by escalator(s) are Transit Trains to Departure Gate.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • The lighting levels at the escalator(s) are good.

Lift (Transit - Departure Gates 1-19)

  • There is a lift for public use.
  • The lift is located either side of the escalators.
  • The lift is approximately 20m (65ft) from the transit.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Transit Platform - Apron (with a member of staff only) - Departure Gates.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The clear door width is 140cm (4ft 7in).
  • The dimensions of the lift are 162cm x 166cm (5ft 3in x 5ft 5in).
  • There are separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have tactile markings.
  • The lighting levels in the lift are moderate to good.
  • The call button for the lift is 140cm (4ft 1in) high.
  • The lift has handrails on both sides.
  • There are two lifts available here.

Departure Gates (Departure Gates 1-19)

  • Departure Gates Waiting Area View
    • The departure gate(s) in this area is/are gate(s) 1 - 19.
    • There is seating available at the departure gate(s).
    • There is a mixture of seating with and without armrests.
    • There is designated seating available for people with reduced mobility .
    • The type of flooring in the departure gate(s) is carpet and tiles.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are moderate to good.
  • Departure Gate Details View
    • There is clear signage to the departure gate(s).
    • A documentation check desk is available at gate(s) all.
    • The height of the documentation check desk(s) is very high (111cm+).
    • There are double, heavy, manual doors with an opening width of 75cm+ for access to the airbridge/tarmac.
    • There is stepped access to departure gate(s) 1-19.
  • Boarding View
    • There is stepped access to the aircraft via 1 - 19 from departure gate(s) the tarmac.
    • There is an Ambulift available.
    • The accessibility of the individual aircraft varies depending on the provider. Please contact your airline company prior to booking for more information.
    • Passengers who require assistance to access the aircraft via steps are escorted to the apron by a member of staff via a lift and accessible transport.
    • Access from the Departure Gates desks to the apron is via either an escalator or 15+ steps with handrails on both sides and a landing.
    • From the boarding bridge, there are a further 15+ medium then deep, marked steps, with handrails both sides, leading down to the apron.
    • At the bottom of the steps there are double doors, the doors are 220cm wide.
    • Just beyond the doors there are four steps.

Eating and Drinking (Coffee House and WHSmith)

  • The following information is for the café.
  • The café is located at the centre of the Departure Gates 1 - 19 waiting area.
  • There is step-free access to the café.
  • Food and/or drinks are ordered from the service counter.
  • The height of the service counter is medium height (87cm - 94cm) .
  • There is not a lowered section of the counter.
  • There is step-free access within the café.
  • The type of flooring in this area is tiles.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The standard height for tables is 74cm.
  • The lighting levels are moderate to good.
  • There are two entrances into Coffee House and WHSmith, both have no doors.
  • There is clear space along the aisles in the shop area.

Accessible Toilet(s) (Gates 1-7 - Left Hand Transfer)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located to the left as you exit the lift.
    • This accessible toilet is approximately 5m (16ft) from the lift.
    • There is step-free access into the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is Braille, tactile and pictorial signage on or near the toilet door.
    • The door opens inwards and outwards.
    • The door is heavy.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 95cm (3ft 1in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 169cm x 378cm (5ft 6in x 12ft 4in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 100cm (3ft 3in).
    • The transfer space is obstructed by waste bins.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm .
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The wash basin tap type is sensor.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 90cm .
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Accessible Toilet(s) (Gates 11-19 - Right Hand Transfer)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located to the right as you exit the lift.
    • This accessible toilet is approximately 12m (39ft) from the lift.
    • There is step-free access into the accessible toilet, via lift.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is Braille, tactile and pictorial signage on or near the toilet door.
    • The door opens inwards and outwards.
    • The door is heavy.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 175cm x 234cm (5ft 8in x 7ft 8in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 105cm (3ft 5in).
    • The transfer space is obstructed by a nappy bin.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm .
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a shelf next to the toilet.
    • The height of the toilet seat above floor level is 47cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The height of the toilet roll holder is 110cm (3ft 7in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The wash basin tap type is sensor.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 90cm .
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located near to gates 1 - 7 and gates 1 - 19.
    • The female and male toilets are approximately 5m (16ft) from the lift.
    • There is step-free access into the female and male toilet(s).
    • There is a lowered urinal in the male toilet(s).
    • There are vertical wall-mounted grab rails on both sides of the lowered urinal.
    • The lowered urinal does not contrast visually with the wall.
    • An ambulant toilet with wall-mounted grab rails is available.
    • There are horizontal and vertical grab rails on both sides of the seat.
    • Lighting levels are moderate to good.

Parent and Baby Room

  • There is a parent and baby room for public use.
  • There is step-free access into the parent and baby room.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 95cm (3ft 1in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 73cm.
  • The lighting levels are moderate to good.

Lift (Departure Gates 1-19 to Apron)

  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The clear door width is 140cm.
  • The dimensions of the lift are 162cm x 166cm (5ft 4in x 5ft 5in).
  • There are separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have tactile markings.
  • The lighting levels in the lift are moderate to good.
  • Comments View
    • The call button for the lift is 140cm (4ft 1in) high.
    • The lift has handrails on both sides.
    • There are 2 lifts available here.

Exit (Departure Gates 1-19 to Accessible Transport)

  • Exit View
    • This information is for the exit located either side of the lift.
    • The exit area/door is not clearly signed internally.
    • The exit is step-free.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The width of the door opening is 140cm.

Generic (Accessible Mini Bus and Ambulift)

  • Stansted Airport provide a range of accessible transport, including mini buses and Ambulift vehicles.
  • An Ambulift is used to board and disembark passengers who need full assistance.
  • The Ambulift can be used to collect passengers from the Departure Gate Piers or drop off at the arrivals entrance.
  • Mini buses can used to transport passengers with mobility restrictions from the Departure Gate piers to aircraft or from the aircraft to the arrivals entrance.
  • Passengers using the mini bus can board or disembark the aircraft using the Ambulift or the aircraft steps.