Access Guide
Generic (Accessible Mini Bus and Ambulift)
- Stansted Airport provide a range of accessible transport, including mini buses and Ambulift vehicles.
- An Ambulift is used to board and disembark passengers who need full assistance.
- The Ambulift can be used to collect passengers from the Departure Gate Piers or drop off at the arrivals entrance.
- Mini buses can used to transport passengers with mobility restrictions from the Departure Gate piers to aircraft or from the aircraft to the arrivals entrance.
- Passengers using the mini bus can board or disembark the aircraft using the Ambulift or the aircraft steps.
Toilet and Changing Facilities
- There is 1 toilet with adaptations.
- Toilets with adaptations are located at the rear of the baggage reclaim area.
- The toilet with adaptations has a right hand transfer space.
- Step-free male and female standard toilet facilities are located at the rear of the baggage reclaim.
- Step-free standard toilets which include facilities for ambulant disabled people are located within the standard toilets.
- Parent and baby changing facilities are located within the toilet with adaptations.
Entrance
- This entrance is located at the front of the building.
- There is a walkway leading from the bus drop off point to the entrance.
- There is step-free level access at the entrance.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at this entrance.
- There are double automatic doors which open by sliding.
- The width of the opening is 155cm.
- The doors have a high visual contrast.
- There is a second set of automatic doors which open by sliding.
- The width of the opening is 155cm.
- The second doors have a high visual contrast.
Baggage Claim
- There is clear signage to the baggage claim area.
- There are 1 baggage carousels.
- The baggage carousels are clearly signed.
- Some flooring is shiny.
- Lighting levels are bright.
- There are information screens showing carousel flight assignment.
- There is a member of staff available to assist with retrieving baggage from the carousels.
- There are PRM wheelchairs available and fixed seating.
Toilet with Adaptations (Right Hand Transfer)
- This toilet is located at the rear of the baggage reclaim area.
- This toilet is approximately 25m from the entrance.
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Access
View
- There is step-free level access into the toilet.
- There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the door.
- The door to enter opens outwards and has a high visual contrast with the surrounding walls.
- The width of the toilet door opening is 85cm.
- The door has a locking handle (with a RADAR key to access).
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a medium visual contrast.
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Dimensions and Features
View
- The dimensions of the cubicle are 150cm x 225cm and it has a turning space of at least 150cm x 150cm.
- There is a lateral transfer space to the right of the seat.
- The lateral transfer space is 80cm (from the side of the toilet pan to the wall).
- There is a wall sensor flush on the transfer side.
- There is a horizontal grab rail on the non transfer side.
- The horizontal grab rail has a high visual contrast with the surrounding walls.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast with the surrounding walls.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast with the surrounding walls.
- The toilet seat is 46cm from the floor.
- The toilet seat has a low visual contrast.
- The toilet has a padded backrest.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a low visual contrast.
- The toilet roll holder is 95cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 73cm from the floor.
- The wash basin tap type is sensor.
- The vertical grab rails are on both sides of the wash basin.
- The vertical grab rails have a high visual contrast with the surrounding walls.
- There is a wall mounted soap dispenser which can be reached when seated on the toilet.
- The soap dispenser has a low visual contrast.
- The soap dispenser is 92cm from the floor.
- There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
- The towel dispenser has a high visual contrast.
- The towel dispenser is 95cm from the floor.
- There is a wall mounted hand dryer.
- The hand dryer has a high visual contrast.
- The hand dryer is 95cm from the floor.
- There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
- There is a mirror.
- There is an unobstructed shelf.
- The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
- The cubicle has a nappy/incontinence items bin and a pedal bin.
- There are two coat hooks.
- The coat hooks are 110cm and 140cm from the floor.
- The baby change facility when in use is at a height of 91cm from the floor.
- There is a high visual contrast between the walls and floor.
- Lighting levels are bright.
Exit
- This exit is located at the rear of the baggage reclaim.
- There is step-free level access at the exit.
- There are double automatic doors which open by sliding.
- The width of the opening is 125cm.
- The doors has a high visual contrast.
- There is a second set of automatic doors which opens by revolving.
- The width of the opening is 155cm.
- The second doors have a high visual contrast.
- There is a similar third set of doors to exit the building.
- There is step-free level access after you exit.
- There is a courtesy phone located to your right after you exit the building, which can be used to get assistance.
- There is a seating area next to the phone.