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London Zoo - Animal Adventure and Farmyard

London Zoo, Regent's Park, London, NW1 4RY

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Access Guide

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Getting Help and Assistance

  • For general information on accessibility and assistance at London Zoo please click here (new tab).
  • Please click here for information on opening times.
  • The following are available: zoo maps, downloadable zoo maps and mobile app.
  • There is a member of staff available for help and assistance.
  • There are mobility aids available.
  • The mobility aids available include mobile hoists, wheelchairs and mobility scooters.
  • To obtain mobility aids please contact the Reptile Kiosk in the Blue Zone to the right as you enter the zoo.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • There is a safe space on site, ask a member of staff and you will be directed to or they will contact first aid.
  • For visitors who are blind or partially sighted, talks are given around the zoo throughout the day. Staff are available to provide assistance and to give more information throughout the site.
    There are also regular audio described tours on selected dates throughout the year at 10.45am. The tour will include tactile models of animals, immersive exhibits, and audio-descriptions of the animals' activities.
    For more information on Audio Described Tours, please click here.
  • For visitors who are deaf or hard of hearing, subtitles are shown on all videos shown in exhibits.
    There are regular Deaf-led tours throughout the year, you will need to contact in advance for the dates.
    For more information on Deaf-led BSL tours, click here.
  • For visitors with autistic spectrum or other neurodiversity conditions, there are online resources to support with a visit, including Sensory Story and Visual Story.
    There is a Penguin Pass to help those with additional needs to bypass queues. This may be downloaded from the website or mobile app. Show the pass to zoo team staff. It is also helpful to wear a sunflower lanyard.
    There are also regular relaxed opening tours. They allow neurodivergent people and other people who would benefit in a calm and safe environment to enjoy the Zoo and take place either before or after normal opening or closing times, depending on the time of year. They are led by the Engagement and Community Engagement teams along a set route, agreed in advance with the animal and operation teams to ensure the best possible experience.
    For more information on Relaxed Opening Tours, click here.
  • Assistance Dogs - Dogs are not permitted on site at the Zoo with the exception of assistance dogs under specific conditions: If you do not have evidence of your dog's training e.g. ADUK ID booklet, please email [email protected] ahead of your visit to talk through the best options for you and your dog.
    If you are bringing an assistance dog to the Zoo, you will be asked to meet with the Animal Duty Manager on arrival for an on-site briefing to confirm acceptance of our full terms and conditions and any special considerations on the given date of your visit. Your assistance dog may be asked to undergo a brief health check to protect the wellbeing of our animals on-site. Dogs are not permitted at animal demonstrations and talks, in any walkthroughs, or near big cat enclosures.
    Zoo animals and dogs can react to each other, so if you notice any behavioural changes of concern, please move to another exhibit.
    Your dog must remain calm and quiet, at least 2 metres away from any animal enclosure boundaries.
    Your dog must be fit and healthy when visiting the Zoo, and not shown any signs of ill health – including diarrhoea and vomiting – in the last 24 hours.
    They must have been resident in the UK for the last 6 months and have received all annual vaccinations and anthelmintic treatments.
    Poop bags are available at the main gate on arrival - you must clean up after your dog and never leave dogs unattended or off the lead.
    Water bowls are available for assistance dogs from the Terrace Restaurant upon request.

Grounds (Animal Adventure)

  • Access and Circulation View
    • Access in this area includes ramps.
    • The recommended route in this area is after entering Animal Adventure, go through the covered area and then follow the path to the right down a slight slope.
    • The entrance to Animal Adventure has a wooden walkway that is uneven and slightly sloped.
      The Hilltop Forest area has an uneven wooden walkway that ends in steps down to the rest of the Animal Adventure area.
    • There are some features in this area which could cause a potential trip hazard.
    • The surfaces of the main pathways include wood, concrete, concrete paving slabs, artificial grass, bark and rubber.
    • The surface may be uneven in places.
    • There are surfaces which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The paths can become slippery when wet.
    • During busy periods this area can become congested.
    • There are resting areas in this area.
    • Seating in the resting area(s) include(s); bench seating and picnic tables with fixed seating.
  • Signage and Audio View
    • Wayfinding signage is not provided.
    • Information boards are available in this area.
    • There is background music/noise in this area.
    • This is the Children's Zoo, so may become noisy during school visits and during school holidays.
  • Play Area View
    • There is a fenced play area with an entrance over 100cm wide.
    • There is a route around the play equipment which is firm and even, and is at least 150cm wide.
    • The play equipment is in easy reach for seated and standing users, and users of different heights.
    • The following play experiences are available: sliding, climbing, balancing, viewing and social play.
    • The play area is partially fenced with the left side open, leading to the café.
      There is a play ship with a slide, rope bridge and climbing wall.
      It has a lower level and an upper level.
      There is a large general play area alongside with mounds.

Animal Enclosures (Touch Paddock)

  • This enclosure is outdoor and interactive.
  • The Touch Paddock is located within the farmyard in the Orange Zone.
  • Entrance / Opening View
    • There is a single, manual gate with an opening width of 75cm+, which is easy to open for access to this enclosure.
    • The entrance/opening is clearly signed.
    • The entrance/opening does not/do not contrast visually with its immediate surroundings.
    • There is not a canopy or recess which provides weather protection at this entrance/opening.
    • There is step-free access at this entrance/opening.
    • There is an accessible gate with a width of 115cm, which can be opened on request.
  • Animal Enclosure View
    • There is level access throughout this area.
    • Clear directional signage is provided in this area.
    • During busy periods this area can become congested.
    • The flooring in the enclosure is concrete or tarmac and loose chippings.
    • Some flooring is uneven.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • This area does not play background music/sound.
    • There are not resting/seating areas within this area.
    • Information in this area includes the following formats: information board and mobile app.
    • The enclosure does not have a hearing assistance system.
    • There is a staff member in the enclosure for information and assistance.
    • A one-way system operates in this area, but routes for wheelchair users may be different.
    • Visitors can handle/touch animals in this area.
    • There is a wash basin in this area.
    • The height of the wash basin is 60cm.
    • The wash basin tap type is push.
    • There is a high colour contrast between the walls and the walkways in this area.
    • The lighting levels in this area are good.
  • Exit View
    • Visitors exit via a separate exit/opening.
    • The exit is clearly signed internally.
    • There is a single, manual gate with an opening width of 75cm+, which is easy to open when exiting this area/attraction.
    • The exit is step-free.

Access Point (Animal Adventure - Toilets)

  • Access Point View
    • This information is for the access point located opposite the Lubetkin Penguin Pool.
    • There is step-free access at this access point.
    • There is a gate which opens both ways.
    • The gate is permanently held open.
    • There is not an information board/map at this access point.

Outdoor Seating (Farmyard)

  • The outdoor seating is located within the Farmyard.
  • There is step-free access to the outdoor seating.
  • The distance between the floor and the underside of the lowest dining table is 70cm.
  • The distance between the floor and the underside of the highest dining table is 73cm.
  • There are also picnic benches and adapted picnic benches.
  • The surface height of the lowest table is 73cm.
  • The surface height of the highest table is 76cm.
  • No chairs are permanently fixed.
  • No tables are permanently fixed.
  • No chairs have armrests on both sides.
  • The type of flooring in this area is concrete tiles and block paving.

Splash Zone

  • The Splash Zone is seasonal.
  • The Splash Zone has fountains that go off at regular intervals and a shallow section of water.
  • Swimwear must be worn by children.
  • There are 2 changing rooms located directly behind the Splash Zone.

Standard Changing Room (Splash Zone)

  • There is a/are standard changing room(s) available.
  • The standard changing room(s) surveyed is/are located directly behind the Splash Zone on the right hand side.
  • There is level access to the standard changing room(s).
  • Comments View
    • The door opens inwards and has a width of 70cm.
    • There is a baby change table at a height of 81cm.
    • There is a changing bench and two coat hooks.

Changing Places (By Animal Adventure - Transfer Both Sides)

  • Location and Access View
    • The facility is located within Animal Adventure.
    • The facility is in addition to standard and accessible toilets.
    • The facility is not located close to other managed facilities (e.g. reception or service counter).
    • There is level access into the facility.
    • The facility surveyed is for the sole use of disabled people.
    • The colour contrast between the external door and wall is high.
    • The colour contrast between the internal door and wall is high.
    • You do need a key for the facility.
    • The key is a radar key.
    • The key can be obtained from staff by contacting 07812 235 540.
    • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a locking handle.
    • The door has a horizontal grab rail.
    • The width of the door is 108cm (3ft 7in).
    • The dimensions of the facility are 420cm x 202cm.
    • The ceiling height is at a minimum of 2.4m.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has a non-slip floor.
    • The colour contrast between the walls and floor is high.
  • Toilet Details View
    • The facility toilet has a transfer space on both sides.
    • The transfer space on the right as you face the toilet is 90cm (2ft 11in).
    • The transfer space on the left as you face the toilet is 85cm (2ft 9in).
    • Dropdown rails are provided.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • The colour contrast between the dropdown rail(s) and wall is medium.
    • As you face the toilet there are vertical grab rails on both sides.
    • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is high.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is high.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a spatula flush.
    • There is a toilet roll holder.
    • The height of the toilet roll holder is 80cm.
    • The toilet has a cistern.
    • The toilet seat colour contrast is high.
    • There is an emergency alarm for the toilet.
    • The emergency pull cord alarm is within reach and fully functional.
  • Changing Bench and Hoist Details View
    • The facility changing bench is wall mounted.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 190cm (6ft 3in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in the cubicle.
  • Shower Details View
    • There is a shower unit with a detachable shower head.
    • The shower head is height adjustable.
    • The adjustable shower head can be placed between 120cm and 140cm when mounted.
    • There is no seat for the shower.
    • There is not a vertical grab rail for the shower.
  • Other Facilities View
    • A privacy screen is available.
    • The type of wash basin is adjustable.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • The colour contrast between the wash basin grab rail(s) and wall is high.
    • There is a soap dispenser.
    • The soap dispenser is not at the recommended height of 80cm-100cm.
    • The height of the soap dispenser is 105cm.
    • Wide tear off paper roll is available.
    • The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
    • The height of the wide paper roll dispenser is 110cm.
    • There is a hand dryer.
    • The hand dryer is not at the recommended height of 80cm-100cm.
    • The height of the hand dryer is 107cm.
    • There is a towel dispenser.
    • The towel dispenser is not at the recommended height of 80cm-100cm.
    • The height of the towel dispenser is 110cm.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • There is a/are female sanitary and pedal bin disposal units.
    • There is an emergency alarm for the facility.
    • The emergency pull cord alarm is within reach and fully functional.
    • There is a coat hook.
    • There are coat hooks in the toilet at 110cm and 140cm from the floor.
    • There is not a flashing fire alarm beacon within the toilet.
    • The lighting levels are good.

Standard Toilet(s) (By Animal Adventure)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located opposite the Lubetkin penguin pool.
    • There is stepped access into the toilet(s).
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 84cm.
    • The height of the lowered wash basin is 64cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are good.
  • Baby Changing Facilities View
    • Baby change facilities are available in the female toilets.
    • There is a flip down baby change table available.
    • The height of the baby change table is 86cm.