You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For general information on accessibility and assistance at London Zoo please click here (new tab).
• Please click here for information on opening times.
• The following are available: zoo maps, downloadable zoo maps and mobile app.
• There is a member of staff available for help and assistance.
• There are mobility aids available.
• The mobility aids available include mobile hoists, wheelchairs and mobility scooters.
• To obtain mobility aids please contact the Reptile Kiosk in the Blue Zone to the right as you enter the zoo.
• There is a designated place of safety which can be used by people who may feel scared or at risk.
• There is a safe space on site, ask a member of staff and you will be directed to or they will contact first aid.
• For visitors who are blind or partially sighted, talks are given around the zoo throughout the day. Staff are available to provide assistance and to give more information throughout the site.
  There are also regular audio described tours on selected dates throughout the year at 10.45am. The tour will include tactile models of animals, immersive exhibits, and audio-descriptions of the animals' activities.
  For more information on Audio Described Tours, please click here.
• For visitors who are deaf or hard of hearing, subtitles are shown on all videos shown in exhibits.
  There are regular Deaf-led tours throughout the year, you will need to contact in advance for the dates.
  For more information on Deaf-led BSL tours, click here.
• For visitors with autistic spectrum or other neurodiversity conditions, there are online resources to support with a visit, including Sensory Story and Visual Story.
  There is a Penguin Pass to help those with additional needs to bypass queues. This may be downloaded from the website or mobile app. Show the pass to zoo team staff. It is also helpful to wear a sunflower lanyard.
  There are also regular relaxed opening tours. They allow neurodivergent people and other people who would benefit in a calm and safe environment to enjoy the Zoo and take place either before or after normal opening or closing times, depending on the time of year. They are led by the Engagement and Community Engagement teams along a set route, agreed in advance with the animal and operation teams to ensure the best possible experience.
  For more information on Relaxed Opening Tours, click here.
• Assistance Dogs - Dogs are not permitted on site at the Zoo with the exception of assistance dogs under specific conditions: If you do not have evidence of your dog's training e.g. ADUK ID booklet, please email [email protected] ahead of your visit to talk through the best options for you and your dog.
  If you are bringing an assistance dog to the Zoo, you will be asked to meet with the Animal Duty Manager on arrival for an on-site briefing to confirm acceptance of our full terms and conditions and any special considerations on the given date of your visit. Your assistance dog may be asked to undergo a brief health check to protect the wellbeing of our animals on-site. Dogs are not permitted at animal demonstrations and talks, in any walkthroughs, or near big cat enclosures.
  Zoo animals and dogs can react to each other, so if you notice any behavioural changes of concern, please move to another exhibit.
  Your dog must remain calm and quiet, at least 2 metres away from any animal enclosure boundaries.
  Your dog must be fit and healthy when visiting the Zoo, and not shown any signs of ill health – including diarrhoea and vomiting – in the last 24 hours.
  They must have been resident in the UK for the last 6 months and have received all annual vaccinations and anthelmintic treatments.
  Poop bags are available at the main gate on arrival - you must clean up after your dog and never leave dogs unattended or off the lead.
  Water bowls are available for assistance dogs from the Terrace Restaurant upon request.

You are on Summary. Skip to the next section.

Summary

• Services/facilities within the venue include two lecture theatres, three event spaces, and a Community Space containing a reception, kitchen, changing place and community room.
• Services / facilities within the grounds include a community garden.

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• Comments View
  • Please note that the Community and Learning Hub is a bookable area and access is by prior arrangement only.

You are on Outside Access (Main Entrance - Community and Learning Hub). Skip to the next section.

Outside Access (Main Entrance - Community and Learning Hub)

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• Entrance View
  • This information is for the entrance located at the front of the building, beyond Monkey Valley in the Pink Zone. Access is by prior arrangement only.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Community & Learning Hub'.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 136cm (4ft 6in).
  • There is an intercom.
  • The height of the intercom is 136cm (4ft 6in).
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) may be difficult to open.
  • The width of the opening is 95cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is not a member of staff available for assistance at this entrance.
  • Please note that access to the Community and Learning Hub is a by prior arrangement only.
• Ramp/Slope View
  • The ramp/slope is located directly in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • There is not a level landing at the top of the ramp/slope.
• Comments View
  • There is a door release button when exiting the building through this entrance at a height of 138cm.
    .

You are on Getting Around (Community and Learning Hub). Skip to the next section.

Getting Around (Community and Learning Hub)

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• Access View
  • There is step-free access throughout the building.
• Circulation View
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is tiles.
  • There is flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
  • Handrails with a rounded or oval profile are not provided in corridors/walkways.
  • There is high colour contrast between the walls and floor in all corridors/walkways.
  • There is bench seating and single seats with armrests at regular intervals.
  • The lighting levels are moderate to good.
  • Access to other floors/levels is via stairs.
• Signage View
  • Wayfinding signage is not provided.
  • Dementia friendly signage is not provided.
• Safe Place(s) View
  • While there is not a specifically designated safe space for people with dementia, autism or learning disabilities, please speak to a member of staff if a safe space is required and they will endeavour to provide one.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the public areas of the building.

You are on Auditorium (Chestnut Room Lecture Theatre). Skip to the next section.

Auditorium (Chestnut Room Lecture Theatre)

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• Access to Seating View
  • The auditorium is clearly signed.
  • This information is for the entrance located immediately to the left as you enter through the Community and Learning Hub main entrance.
  • There is step-free access at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are heavy.
  • The width of the door opening is 97cm.
  • This entrance gives access to Row 8 - parking area for wheelchairs and mobility scooters only.
• Auditorium Information View
  • The type of flooring is carpet and vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The seats do not have armrests.
  • The width of the rows of seating is 49cm.
  • The lighting levels before and after events are adjustable.
  • The nearest accessible toilet is located directly opposite the entrance to this auditorium, next to the Hazel Room.
  • There is step free access to a row of seating.
  • The row(s) with step free access is/are Row 8 - parking area for wheelchairs and mobility scooters only.
  • The access to the majority of seating is located to one side of the seats (against wall).
  • There is stepped access to the majority of seating.
  • There is/are 21 step(s).
  • The step(s) is/are clearly marked.
  • The depth of the step(s) is/are not between the 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are wall mounted.
  • The handrail(s) is/are on the right going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are adjustable.
• Designated Seating Area(s) View
  • The designated seating area(s) is/are located immediately to your right as you enter the auditorium (Row 8).
  • The designated seating area(s) is/are not clearly marked/signed.
  • There is step-free access to the designated seating area(s).
  • There is/are 2 designated space(s) for wheelchair users in this screen.
  • Wheelchairs may be left with the patron.
  • The visibility of the screen from this seating area is good.
  • Companions/carers sit in front of the patron.
  • There is sufficient space for an assistance dog to rest next to you.

You are on Auditorium (Oak Room Lecture Theatre). Skip to the next section.

Auditorium (Oak Room Lecture Theatre)

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• Access to Seating View
  • The auditorium is clearly signed.
  • This information is for the entrance located to the rear left as you enter through the Community and Learning Hub main entrance.
  • There is step-free access at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are heavy.
  • The width of the door opening is 97cm.
  • The entrance door(s) is/are not permanently held open before and after events.
  • There is a member of staff available for assistance at this entrance before and after events.
  • This entrance gives access to Row 7 - parking area for wheelchairs and mobility scooters only.
• Auditorium Information View
  • The type of flooring is carpet.
  • There are flip-down seats with armrests on both sides.
  • The width of the rows of seating is 30cm.
  • The lighting levels before and after events are adjustable.
  • The nearest accessible toilet is located immediately to the right as you enter the building through the main entrance, next to the Hazel Room.
  • There is step free access to a row of seating.
  • The access to the majority of seating is located either side of the seats (against wall).
  • There is stepped access to the majority of seating.
  • There is/are 21 step(s).
  • The step(s) is/are clearly marked.
  • The depth of the step(s) is/are not between the 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are wall mounted.
  • The handrail(s) is/are on the left going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are adjustable.
• Designated Seating Area(s) View
  • The designated seating area(s) is/are located immediately to your left as you enter the auditorium (Row 7).
  • The designated seating area(s) is/are not clearly marked/signed.
  • There is step-free access to the designated seating area(s).
  • There is/are 2 designated space(s) for wheelchair users in this screen.
  • Wheelchairs may be left with the patron.
  • The visibility of the screen from this seating area is good.
  • Companions/carers sit in front of the patron.
  • There is sufficient space for an assistance dog to rest next to you.
  • The handrails for the steps in this auditorium are wall mounted so they are located on the left going up on the steps on the left hand side (viewed from the speaker's area) and on the right going up on the right hand side of the auditorium.

You are on Event Room(s) / Space(s) (Hazel Room). Skip to the next section.

Event Room(s) / Space(s) (Hazel Room)

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• Access to the Room View
  • The room surveyed was the Hazel Room.
  • The Hazel Room is located immediately to the right as you enter through the Community and Learning Hub main entrance.
  • There is not wayfinding signage for the room.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
  • Staff can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step-free access.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are heavy.
  • The width of the door opening is 98cm.
  • The colour contrast between the external door and wall is low.
  • The colour contrast between the internal door and wall is high.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Event Room(s) / Space(s) (Hawthorn Room). Skip to the next section.

Event Room(s) / Space(s) (Hawthorn Room)

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• Access to the Room View
  • The room surveyed was the Hawthorn Room.
  • The Hawthorn Room is located at the far end of the Community and Learning Hub, on your left as you enter through the Community and Learning Hub main entrance.
  • There is not wayfinding signage for the room.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
  • Staff can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step-free access.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are heavy.
  • The width of the door opening is 97cm.
  • The colour contrast between the external door and wall is low.
  • The colour contrast between the internal door and wall is medium.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
• Comments View
  • Despite the signage on the door, there is no hearing assistance system in this room.

You are on Ramp(s) or Slope(s) (Access to Willow Room). Skip to the next section.

Ramp(s) or Slope(s) (Access to Willow Room)

• There is a ramp/slope located to the rear of the Community and Learning Hub, opposite the Outside Access to the Community Space.
• The ramp/slope is used to access the Willow Room from the rest of the Community and Learning Hub Complex.
• The gradient of the ramp/slope is steep.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• There is a/are handrail(s) at the ramp.
• The handrail(s) is/are on the right going down the ramp.
• The width of the ramp/slope is 124cm (4ft 1in).
• The ramp does not have resting areas.
• The ramp/slope does bypass the step(s).

You are on Stairs (Access to Willow Room). Skip to the next section.

Stairs (Access to Willow Room)

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• Stairs View
  • The stairs are located outside the front of the Community and Learning Hub, to the left as you face the Community and Learning Hub main entrance.
  • The floors which are accessible by stairs are ground and basement floors.
  • There are 27 steps between floors.
  • The height of the steps are between the recommended 15cm and 18cm.
  • The steps do have open risers.
  • The depth of the steps are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the steps.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities/services are not provided on landings.

You are on Outside Access (Willow Room). Skip to the next section.

Outside Access (Willow Room)

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• Entrance View
  • This information is for the entrance located on the basement floor of the Community and Learning Hub, accessed via the external ramp or stairs.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Willow Room'.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the opening is 69cm.
• Ramp/Slope View
  • The ramp/slope is located directly in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides of the ramp.

You are on Event Room(s) / Space(s) (Willow Room). Skip to the next section.

Event Room(s) / Space(s) (Willow Room)

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• Access to the Room View
  • The room surveyed was the Willow Room.
  • The Willow Room is located on the basement floor of the Community and Learning Hub, accessed via the external ramp or stairs.
  • There is not wayfinding signage for the room.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
  • Staff can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is not step-free access.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) is/are heavy.
  • The width of the door opening is 69cm.
  • The colour contrast between the external door and wall is low.
  • The colour contrast between the internal door and wall is high.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Toilet with Adaptations (Community and Learning Hub - Ground Floor - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Community and Learning Hub - Ground Floor - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located immediately to the left as you enter through the Community and Learning Hub main entrance.
  • This accessible toilet is approximately 4m (4yd 1ft) from the Community and Learning Hub main entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is low.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a sliding bolt.
  • The width of the accessible toilet opening is 79cm (2ft 7in).
  • The contrast between the internal door and wall is low.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is low.
• Dimensions and Features View
  • The dimensions of the accessible toilet are 180cm x 300cm (5ft 11in x 9ft 10in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 107cm (3ft 6in).
  • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is low.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet has a backrest.
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 95cm (3ft 1in).
  • The contrast between the toilet roll holder and the wall is high.
  • The lighting levels are moderate to good.
  • The contrast between the walls and floor is high.
• Additional Fixtures and Fittings View
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary, general waste (with lid) and pedal bin disposal units.
  • There is not a/are not coat hook(s).
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 149cm.
  • The shelf is not located where it is reachable.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 86cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 92cm (3ft).
  • The contrast between the hand dryer and the wall is low.

You are on Standard Toilet(s) (Community and Learning Hub). Skip to the next section.

Standard Toilet(s) (Community and Learning Hub)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located ahead and to the right as you enter through the Community and Learning Hub main entrance, between the Hazel Room and Hawthorn Room.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 9m from the Community and Learning Hub main entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is low.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 80cm.
  • The wash basin(s) tap type is push.
  • Lighting levels are moderate to good.

You are on Exit (Community and Learning Hub To Community Space). Skip to the next section.

Exit (Community and Learning Hub To Community Space)

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• Exit View
  • This information is for the exit located to the rear of the Community and Learning Hub Building, straight ahead as you enter through the Community and Learning Hub main entrance.
  • The exit area/door is not clearly signed internally.
  • The exit is ramped/sloped.
  • There is a dark mat or floor marking at this exit area which may look like a hole to some people.
  • The exit door(s) does/do contrast visually with its immediate surroundings.
  • There is a canopy or recess which provides weather protection at this exit.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 135cm (4ft 5in).
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) may be difficult to open.
  • The width of the opening is 94cm.
  • There is a small lip on the threshold of the exit, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located immediately after exiting the building.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
• Comments View
  • There is a door release button when exiting the building at a height of 138cm.

You are on Outside Access (Community Space). Skip to the next section.

Outside Access (Community Space)

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• Entrance View
  • This information is for the entrance located at the front of the Community Space, outside and to the right as you exit the Community and Learning Hub wing.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Community Space'.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are single width with a locked extension leaf.
  • The width of the opening is 91cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a member of staff available for assistance at this entrance.
• Ramp/Slope View
  • The ramp/slope is located directly in front of the entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.

You are on Reception (Community Space). Skip to the next section.

Reception (Community Space)

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• Reception View
  • The reception point is located to the left as you enter through the Community Space entrance.
  • The reception point is approximately 5m (5yd 1ft) from the Community Space entrance.
  • Clear signage for the reception area/desk is not visible from the entrance.
  • There is step-free access to the reception point.
  • There is not a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is 72cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is not staffed.
  • There is not a bell to attract attention.
  • Clipboards can be provided to anyone who is unable to use the desk.
  • There is not a hearing assistance system at the reception point.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • The type of flooring in the reception area is vinyl.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • A member of staff can be contacted on arrival.
• Reception Seating Area View
  • There is a seating area close to the reception point.
  • Access to the seating area is unobstructed.
  • There are coffee tables and chairs without armrests available.
  • There is sufficient space for a wheelchair user to use the seating area.
  • There is a single, manual door on the route from the Community Space entrance into the reception area. It has an opening width of over 75cm.

You are on Getting Around (Community Space). Skip to the next section.

Getting Around (Community Space)

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• Access View
  • There is step-free access throughout the building.
• Circulation View
  • There are doors in corridors/walkways which have to be opened manually.
  • There are corridors/walkways with a surface width of less than 120cm (excluding any permanent obstructions over a small distance).
  • The type of flooring in corridors/walkways is vinyl and tiles.
  • There is flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
  • There are mats on the floor that might be perceived as holes.
  • Handrails with a rounded or oval profile are not provided in corridors/walkways.
  • There is high colour contrast between the walls and floor in all areas.
  • There are seats without armrests at regular intervals.
  • The lighting levels are varied.
• Signage View
  • Wayfinding signage is not provided.
  • Dementia friendly signage is not provided.
• Safe Place(s) View
  • While there is not a specifically designated safe space for people with dementia, autism or learning disabilities, please speak to a member of staff if a safe space is required and they will endeavour to provide one.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the public areas of the building.

You are on Event Room(s) / Space(s) (Community Space). Skip to the next section.

Event Room(s) / Space(s) (Community Space)

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• Access to the Room View
  • The space surveyed was the Community Space.
  • The Community Space is located to the right as you enter through the Community Space entrance.
  • There is not wayfinding signage for the space.
  • Staff can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step-free access.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 88cm.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are adjustable.

You are on Kitchen (Community Space). Skip to the next section.

Kitchen (Community Space)

• The kitchen is located to the rear of the Community Space, past Reception and opposite the Changing Place.
• There is step-free access to the kitchen.
• There is a/are door(s) to access the kitchen.
• The door(s) open(s) away from you (push).
• The door(s) is/are not push pad activated.
• The door(s) is/are single width.
• The door may be difficult for some to open.
• The width of the door opening is 68cm.
• There is not ample room for a wheelchair user to manoeuvre within the kitchen.
• The height of the work surfaces are 91cm (2ft 12in).
• There is not a dual height refreshment counter.
• There is not a work surface with a clear knee recess.
• There is not a height adjustable work surface.
• The type of flooring in this area is vinyl.
• There are chairs without armrests within the kitchen.
• Tables are not permanently fixed.
• Chairs are not permanently fixed.
• The standard height for tables is 75cm.
• Vending machines are not available.
• Takeaway cups are not available.
• Drinking straws are not available.
• Lighting levels are moderate to good.

You are on Changing Places (Community Space). Skip to the next section.

Changing Places (Community Space)

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• Location and Access View
  • The facility is located to the rear of the Reception, within the Community Space.
  • The facility is approximately 9m (9yd 2ft) from the Community Space entrance.
  • The facility is in addition to standard and accessible toilets.
  • The facility is located close to other managed facilities (e.g. reception or service counter).
  • There is level access into the facility.
  • The facility surveyed is not for the sole use of disabled people.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
  • You do not need a key for the facility.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a lever twist.
  • The door has a horizontal grab rail.
  • The width of the door is 97cm (3ft 2in).
  • The dimensions of the facility are 409cm x 270cm.
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The colour contrast between the walls and floor is high.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 81cm (2ft 8in).
  • The transfer space on the left as you face the toilet is 90cm (2ft 11in).
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is high.
  • As you face the toilet there are vertical grab rails on both sides.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is high.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is high.
  • The height of the toilet seat above floor level is 51cm (1ft 8in).
  • There is a spatula flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 59cm.
  • The toilet has a cistern.
  • The toilet seat colour contrast is high.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is within reach and fully functional.
• Changing Bench and Hoist Details View
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 190cm (6ft 3in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 120cm and 140cm when mounted.
  • There is no seat for the shower.
  • There is a vertical grab rail for the shower.
  • The colour contrast between the vertical grab rail(s) for the shower and wall is high.
• Other Facilities View
  • A privacy screen is available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • The colour contrast between the wash basin grab rail(s) and wall is high.
  • There is a soap dispenser.
  • The soap dispenser is not at the recommended height of 80cm-100cm.
  • The height of the soap dispenser is 110cm.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
  • The height of the wide paper roll dispenser is 120cm.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • The height of the hand dryer is 92cm.
  • There is a towel dispenser.
  • The towel dispenser is not at the recommended height of 80cm-100cm.
  • The height of the towel dispenser is 140cm.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • There is a/are female sanitary, clinical waste and pedal bin disposal units.
  • There is an emergency alarm for the facility.
  • The emergency pull cord alarm is within reach and fully functional.
  • There is a coat hook.
  • The height of the coat hook is 142cm from the floor.
  • There is a flashing fire alarm beacon within the toilet.
  • The lighting levels are moderate to good.
• Comments View
  • The changing bench rail release is a clockwise twist.

You are on Toilet with Adaptations (Community Space). Skip to the next section.

Toilet with Adaptations (Community Space)

• There is not an/are not accessible toilet(s) available.

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• Comments View
  • There are no accessible toilet facilities available in the Community Space; however, the changing place, which is open to all, can be used as a substitute.

You are on Standard Toilet(s) (Community Space). Skip to the next section.

Standard Toilet(s) (Community Space)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located in the Community Space Reception Area, opposite the reception desk.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 5m from the Community Space entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is available.
  • There is a/are horizontal wall mounted rail(s) on the right as you face the toilet.
  • There is a/are vertical wall mounted rail(s) on the right as you face the toilet.
  • The height of the wash basin(s) is 78cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are moderate to good.
• Baby Changing Facilities View
  • Baby change facilities are available in the shared toilets.
  • There is a flip down baby change table available.
  • The height of the baby change table is 93cm.
• Toilet Facilities 2 View
  • The shared toilet is located in the Community Space Reception Area, on the left hand side of the corridor leading to the kitchen and Changing Place.
  • There is step-free access to the toilet(s).
  • The standard toilet(s) is/are approximately 7m from the Community Space entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 72cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.
• Comments View
  • Toilet facilities 2 (baby changing) also has a standard shower cubicle.
    
  • This has a height-adjustable shower head and is accessed via a 19cm step.