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London Zoo - Tiny Giants

London Zoo, Regent’s Park, London, NW1 4RY

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Access Guide

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Getting Help and Assistance

  • For general information on accessibility and assistance at London Zoo please click here (new tab).
  • Please click here for information on opening times.
  • The following are available: zoo maps, downloadable zoo maps and mobile app.
  • There is a member of staff available for help and assistance.
  • There are mobility aids available.
  • The mobility aids available include mobile hoists, wheelchairs and mobility scooters.
  • To obtain mobility aids please contact the Reptile Kiosk in the Blue Zone to the right as you enter the zoo.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • There is a safe space on site, ask a member of staff and you will be directed to or they will contact first aid.
  • For visitors who are blind or partially sighted, talks are given around the zoo throughout the day. Staff are available to provide assistance and to give more information throughout the site.
    There are also regular audio described tours on selected dates throughout the year at 10.45am. The tour will include tactile models of animals, immersive exhibits, and audio-descriptions of the animals' activities.
    For more information on Audio Described Tours, please click here.
  • For visitors who are deaf or hard of hearing, subtitles are shown on all videos shown in exhibits.
    There are regular Deaf-led tours throughout the year, you will need to contact in advance for the dates.
    For more information on Deaf-led BSL tours, click here.
  • For visitors with autistic spectrum or other neurodiversity conditions, there are online resources to support with a visit, including Sensory Story and Visual Story.
    There is a Penguin Pass to help those with additional needs to bypass queues. This may be downloaded from the website or mobile app. Show the pass to zoo team staff. It is also helpful to wear a sunflower lanyard.
    There are also regular relaxed opening tours. They allow neurodivergent people and other people who would benefit in a calm and safe environment to enjoy the Zoo and take place either before or after normal opening or closing times, depending on the time of year. They are led by the Engagement and Community Engagement teams along a set route, agreed in advance with the animal and operation teams to ensure the best possible experience.
    For more information on Relaxed Opening Tours, click here.
  • Assistance Dogs - Dogs are not permitted on site at the Zoo with the exception of assistance dogs under specific conditions: If you do not have evidence of your dog's training e.g. ADUK ID booklet, please email [email protected] ahead of your visit to talk through the best options for you and your dog.
    If you are bringing an assistance dog to the Zoo, you will be asked to meet with the Animal Duty Manager on arrival for an on-site briefing to confirm acceptance of our full terms and conditions and any special considerations on the given date of your visit. Your assistance dog may be asked to undergo a brief health check to protect the wellbeing of our animals on-site. Dogs are not permitted at animal demonstrations and talks, in any walkthroughs, or near big cat enclosures.
    Zoo animals and dogs can react to each other, so if you notice any behavioural changes of concern, please move to another exhibit.
    Your dog must remain calm and quiet, at least 2 metres away from any animal enclosure boundaries.
    Your dog must be fit and healthy when visiting the Zoo, and not shown any signs of ill health – including diarrhoea and vomiting – in the last 24 hours.
    They must have been resident in the UK for the last 6 months and have received all annual vaccinations and anthelmintic treatments.
    Poop bags are available at the main gate on arrival - you must clean up after your dog and never leave dogs unattended or off the lead.
    Water bowls are available for assistance dogs from the Terrace Restaurant upon request.

Animal Enclosures (Tiny Giants)

  • This enclosure is indoor.
  • Tiny Giants is located in the Orange Zone.
  • Entrance / Opening View
    • There are double, automatic doors with an opening width of 75cm+ for access to this enclosure.
    • The entrance/opening is clearly signed.
    • The entrance/opening does not/do not contrast visually with its immediate surroundings.
    • There is not a canopy or recess which provides weather protection at this entrance/opening.
    • There is step-free access at this entrance/opening.
  • Animal Enclosure View
    • There is not level access throughout this area.
    • The walkway around the enclosure slopes down past exhibits to the Coral Reef display at the rear of the exhibit.
      The walkway then slopes up again past further exhibits to the exit.
    • Clear directional signage is not provided in this area.
    • During busy periods this area can become congested.
    • The flooring in the enclosure is hard flooring and low pile carpet.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails with a rounded or oval profile are provided in some areas.
    • This area does play background music/sound.
    • There are resting/seating areas within this area.
    • Information in this area includes the following formats: pictorial, information board, television/screen, interactive exhibits at a recommended height for wheelchair users and subtitles.
    • The enclosure does not have a hearing assistance system.
    • There is not a staff member in the enclosure.
    • Visitors cannot handle/touch animals in this area.
    • There is a high colour contrast between the walls and the walkways in this area.
    • The lighting levels in this area are varied.
  • Exit View
    • Visitors exit via a separate exit/opening.
    • The exit is clearly signed internally.
    • There are double, automatic doors with an opening width of 75cm+ when exiting this area/attraction.
    • The exit is step-free.
    • The Tiny Giants enclosure may not be suitable for visitors with arachnophobia or insect phobias.
      Spiders are free roaming in the In with the Spiders enclosure but can easily be bypassed.

Ramp(s) / Slope(s) and Step(s) (Walkway)

  • Ramp / Slope View
    • There is a ramp/slope located along the walkway through this enclosure.
    • The ramp/slope is used to access most of the exhibits within the enclosure.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the right going up the ramp.
    • The ramp does not have resting areas.
    • The lighting levels at the ramp/slope are moderate to good.

Animal Enclosures (In With The Spiders)

  • This enclosure is indoor.
  • In with the Spiders is located within the Tiny Giants enclosure.
  • Entrance / Opening View
    • There is a single, automatic door with an opening width of less than 75cm for access to this enclosure.
    • The entrance/opening is clearly signed.
    • The entrance/opening does not/do not contrast visually with its immediate surroundings.
    • There is step-free access at this entrance/opening.
  • Animal Enclosure View
    • There is level access throughout this area.
    • Clear directional signage is not provided in this area.
    • The flooring in the enclosure is loose chippings.
    • Handrails with a rounded or oval profile are not provided in this area.
    • This area does not play background music/sound.
    • There are not resting/seating areas within this area.
    • Information in this area includes the following formats: information board.
    • The enclosure does not have a hearing assistance system.
    • There is a staff member in the enclosure for information and assistance.
    • There are shows/talks in the enclosure, with no designated seating available for wheelchair users.
    • A one-way system operates in this area.
    • Visitors cannot handle/touch animals in this area.
    • There is a high colour contrast between the walls and the walkways in this area.
    • The lighting levels in this area are moderate to good.
    • Spiders are loose in the same room as visitors, with webs above the walkway.
      This enclosure is not suitable for people who have a phobia of spiders.
  • Exit View
    • Visitors exit via a separate exit/opening.
    • The exit is clearly signed internally.
    • There is a single, automatic door with an opening width of less than 75cm when exiting this area/attraction.
    • The exit is step-free.