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London Zoo - Zoo Shop and Exits

London Zoo, Regent's Park, London, NW1 4RY

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Access Guide

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Getting Help and Assistance

  • For general information on accessibility and assistance at London Zoo please click here (new tab).
  • Please click here for information on opening times.
  • The following are available: zoo maps, downloadable zoo maps and mobile app.
  • There is a member of staff available for help and assistance.
  • There are mobility aids available.
  • The mobility aids available include mobile hoists, wheelchairs and mobility scooters.
  • To obtain mobility aids please contact the Reptile Kiosk in the Blue Zone to the right as you enter the zoo.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • There is a safe space on site, ask a member of staff and you will be directed to or they will contact first aid.
  • For visitors who are blind or partially sighted, talks are given around the zoo throughout the day. Staff are available to provide assistance and to give more information throughout the site.
    There are also regular audio described tours on selected dates throughout the year at 10.45am. The tour will include tactile models of animals, immersive exhibits, and audio-descriptions of the animals' activities.
    For more information on Audio Described Tours, please click here.
  • For visitors who are deaf or hard of hearing, subtitles are shown on all videos shown in exhibits.
    There are regular Deaf-led tours throughout the year, you will need to contact in advance for the dates.
    For more information on Deaf-led BSL tours, click here.
  • For visitors with autistic spectrum or other neurodiversity conditions, there are online resources to support with a visit, including Sensory Story and Visual Story.
    There is a Penguin Pass to help those with additional needs to bypass queues. This may be downloaded from the website or mobile app. Show the pass to zoo team staff. It is also helpful to wear a sunflower lanyard.
    There are also regular relaxed opening tours. They allow neurodivergent people and other people who would benefit in a calm and safe environment to enjoy the Zoo and take place either before or after normal opening or closing times, depending on the time of year. They are led by the Engagement and Community Engagement teams along a set route, agreed in advance with the animal and operation teams to ensure the best possible experience.
    For more information on Relaxed Opening Tours, click here.
  • Assistance Dogs - Dogs are not permitted on site at the Zoo with the exception of assistance dogs under specific conditions: If you do not have evidence of your dog's training e.g. ADUK ID booklet, please email [email protected] ahead of your visit to talk through the best options for you and your dog.
    If you are bringing an assistance dog to the Zoo, you will be asked to meet with the Animal Duty Manager on arrival for an on-site briefing to confirm acceptance of our full terms and conditions and any special considerations on the given date of your visit. Your assistance dog may be asked to undergo a brief health check to protect the wellbeing of our animals on-site. Dogs are not permitted at animal demonstrations and talks, in any walkthroughs, or near big cat enclosures.
    Zoo animals and dogs can react to each other, so if you notice any behavioural changes of concern, please move to another exhibit.
    Your dog must remain calm and quiet, at least 2 metres away from any animal enclosure boundaries.
    Your dog must be fit and healthy when visiting the Zoo, and not shown any signs of ill health – including diarrhoea and vomiting – in the last 24 hours.
    They must have been resident in the UK for the last 6 months and have received all annual vaccinations and anthelmintic treatments.
    Poop bags are available at the main gate on arrival - you must clean up after your dog and never leave dogs unattended or off the lead.
    Water bowls are available for assistance dogs from the Terrace Restaurant upon request.

Outside Access (Zoo Shop)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'SHOP & EXIT'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the opening is 149cm.
  • Ramp/Slope View
    • The ramp/slope is located immediately in front of the entrance.
    • The gradient of the ramp/slope is slight.

Shop

  • The majority of aisle widths are 150cm+.
  • Some aisles are obstructed by product displays.
  • The type of flooring is wood.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is high colour contrast between the walls and floor in all areas.
  • The lighting levels are good.
  • Music is played everywhere.
  • The till(s) is/are located ahead and to the right of the entrance.
  • There is step-free access to the till(s).
  • There is a clear unobstructed route to the till(s).
  • The till(s) is/are clearly signed.
  • There are no windows, TVs, glazed screens or mirrors at/behind the till(s).
  • The till(s) is not/are not placed in front of a plain background.
  • The lighting levels at the till(s) are good.
  • The chip & pin card machines are accessible from the till(s).
  • The height of the till(s) is/are 95cm.
  • There is not a lowered section at the till(s).
  • There is not a hearing assistance system at the till(s).

Counter (Membership)

  • Counter View
    • The counter is located to the right of the main entrance.
    • The counter is approximately 10m (10yd 2ft) from the main entrance.
    • Clear signage for the counter is visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a plain background.
    • The lighting levels at the counter are good.
    • The height of the counter is 72cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the counter.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided near the counter.
    • Background music is played throughout this area.
    • The type of flooring in this area is wood.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Seating Area View
    • There is a seating area close to the counter.
    • Access to the seating area is unobstructed.
    • There are chairs without armrests available.
    • There is sufficient space for a wheelchair user to use the seating area.

Exit (Zoo Shop)

  • Exit View
    • This information is for the exit located to the rear right as you enter the shop.
    • The exit area/door is not clearly signed internally.
    • The exit is step-free.
    • There is a dark mat or floor marking at this exit area which may look like a hole to some people.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a canopy or recess which provides weather protection at this exit.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the opening is 113cm.
    • There is a small lip on the threshold of the exit, with a height of 2cm or below.
    • There is a member of staff available for assistance at this exit.

Exit (Main Exit)

  • Exit View
    • This information is for the exit located to the east of the zoo, leading out into Regent's Park.
    • The exit area/door is clearly signed internally.
    • This exit is signed with 'exit'.
    • The exit is ramped/sloped.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a canopy or recess which provides weather protection at this exit.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The door(s) open(s) by revolving.
    • The door(s) is/are single width.
    • The door(s) is/are easy to open.
    • The width of the opening is 117cm.
  • Ramp/Slope View
    • The ramp/slope is located directly in front of the exit.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
  • Comments View
    • The turnstile can be bypassed by a gate.
    • The gate opens away from you (push), and is 187cm wide.
    • Please ask a member of staff for assistance if you wish to exit via the gate.

Getting To (Car Park from Main Exit)

  • Access View
    • The information below describes the access along the route between the Main Exit and the Car Park.
    • There is step-free access along the route.
    • There is a steep slope, with no handrails, approximately 75m along the route.
    • The slopes are dropped kerbs on the pedestrian crossing over Outer Circle.
    • There is a steep slope, with no handrails, approximately 75m from the previous level change.
    • There is a single bollard with good colour contrast on this slope.
      The width of the path either side of the bollard is over 75cm wide.
  • Circulation View
    • There are not doors located along this section of the route which have to be opened manually.
    • The type of flooring along this section of the route is concrete.
    • Handrails with a rounded or oval profile are not provided corridors/walkways along this section of the route.
    • There is high colour contrast between the walls and floor along the majority of this section of the route.
    • There are no seats/chairs at regular intervals.
    • The lighting levels are good.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is not consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • There is no background music/noise along this section of the route.