You are on Introduction. Skip to the next section.

Introduction

• As Leagrave and Luton Train Stations do not have lift access to the platforms, you should be able to pre-book through the Thameslink ‘Assisted Travel Team’ to depart the train at Luton Parkway, and get a free taxi to your required station.
• Please refer to the station accessibility information section for more details on the physical features and facilities, including step-free access. If you have a disability and wish to use a station which is not accessible to you due to a physical feature, (such as steps to platforms), the station will provide alternative transport for you, (normally a taxi), between the inaccessible station and the nearest or most convenient accessible station. There is no additional cost for this service above the cost of your rail ticket. Please call the Assisted Travel team in advance of travel to organise this. Both wheelchair accessible taxis and those that are not can be booked in advance, please discuss your requirements with the Assisted Travel team.
• For more information please click here
• To book assistance online please click here
• Alternatively you can call on 0800 058 2844 or Textphone on 0800 138 1018
• The assisted travel helpline is open 24 hours a day, except on Christmas Day.

You are on Opening Times. Skip to the next section.

Opening Times

• The venue is open 24hrs.

You are on Location. Skip to the next section.

Location

• The venue is in a pedestrian area.
• There is a bus stop within 150m (164yds) of the venue.

You are on Parking (Grange Avenue). Skip to the next section.

Parking (Grange Avenue)

• The venue does have its own car park.

Collapse all Expand all

• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • To pay for a parking session at Leagrave Station, you can use the APCOA Connect app or pay by phone by calling 0189-526-21222.
    You can also pay by card or contactless payment at the station13.
    The parking tariff for Monday to Friday is £8.80 per day, with off-peak rates of £4.10 and £3.10 for day and super off-peak respectively.
    On weekends, the daily rate is £3.20, with weekly, monthly, quarterly, and annual season tickets available. www.apcoa.co.uk.
  • The car park is located to the rear of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 360cm x 520cm (11ft 10in x 17ft 1in).
  • The nearest Blue Badge bay is 40m (43yd 2ft) from the platform 1 entrance.
  • The furthest Blue Badge bay is 44m (48yd 4in) from the platform 1 entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • This car park is accessed via Grange Avenue.

You are on Parking (Station Road). Skip to the next section.

Parking (Station Road)

• The venue does have its own car park.

Collapse all Expand all

• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located at the front of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 1 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 280cm x 580cm (9ft 2in x 19ft).
  • The nearest Blue Badge bay is 20m (21yd 2ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is a road to cross between the car park and the entrance.
  • The road is generally busy.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Platform 1 Entrance). Skip to the next section.

Outside Access (Platform 1 Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located at platform 1.
  • There are no doors at this entrance.
  • The width of the door opening is 450cm.
• Ramp/Slope View
  • The ramp/slope is located to the right as you face the entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 6 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) has/have tactile paving at the top and bottom.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a second lower handrail.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located at the front of the venue.
  • There is step-free access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are permanently held open.
  • The door(s) is/are double width.
  • The width of the door opening is 95cm.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 3m (3yd 10in) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.
• The hearing assistance system was not tested at the time of the survey.

You are on Main Entrance Ticket Barriers. Skip to the next section.

Main Entrance Ticket Barriers

• The barriers are located to the left of the ticket office.
  
• The standard ticket barriers open automatically away from you and have an opening width of 62cm.
  
• The wide ticket barriers open automatically away from you and have an opening width of 106cm.
  
• The wide ticket barriers are suitable for wheelchair users and passengers with buggies/children and luggage.
  
• There is a member of staff available at the ticket barriers for any assistance needs or queries.

You are on Platform 1 Ticket Barriers. Skip to the next section.

Platform 1 Ticket Barriers

• The standard ticket barriers open automatically away from you and have an opening width of 62cm.
  
• The wide ticket barriers open automatically away from you and have an opening width of 106cm.
  
• The wide ticket barriers are suitable for wheelchair users and passengers with buggies/children and luggage.
  
• There is a member of staff available at the ticket barriers for any assistance needs or queries.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 4 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• There is a ticket office.
• The ticket office is located on platform 4.
• The ticket office is 3m (3yd 10in) from the main entrance.
• The train companies operating from within this station are Thameslink.
• The train companies that operate within this station include:.
• Please click here for access information for Thameslink.
• There is a taxi rank at the station.
• The taxi rank is located next to platform 4.
• The taxi rank is 15m (16yd 1ft) from the main entrance.
• Shops and services within the station include platform 1 and 4 kiosk.
• All key concourse shops and services have level access.
• There are 4 platform(s) in the station.
• The platform(s) which has/have level access is / are 1 and 4.
• The platform(s) accessed by lift is / are 0.
• The platform(s) accessed by ramp / slope is / are 1-4.
• The platform(s) accessed by steps only is / are 2-3.

Collapse all Expand all

• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are 1-4.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) 4.
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.

You are on Footbridge. Skip to the next section.

Footbridge

• Leading from the concourse is a bridge that spans platforms 1, 2, 3 and 4.
  
• There are 15+ well marked medium steps with handrails both sides between the platforms and the bridge.

You are on Accessible Toilet (Right Hand Transfer). Skip to the next section.

Accessible Toilet (Right Hand Transfer)

• Accessible toilet facilities are available.

Collapse all Expand all

• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 15m (16yd 1ft) from the main entrance.
  • This accessible toilet is located on platform 4.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens by sliding (automatically).
  • The door is push pad activated.
  • The door is locked by a push button or pad.
  • The width of the accessible toilet door is 110cm (3ft 7in).
  • The dimensions of the accessible toilet are 170cm x 240cm (5ft 7in x 7ft 10in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 85cm (2ft 9in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is push.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • There is not a mirror.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 78cm (2ft 7in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a low colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.
• Comments View
  • The accessible toilet door is locked by a sensor lock.

You are on Level Change (Accessible Toilet). Skip to the next section.

Level Change (Accessible Toilet)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located in front of the entrance.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does not have handrails.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilets are not available.
• Baby Change Facilities View
  • Baby change facilities are not located within the venue.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.