You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town.
• This venue is situated in Luton.
• There is not a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Luton.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:15 - 16:15.
• Tuesday 09:15 - 16:15.
• Wednesday 09:15 - 16:15.
• Thursday 09:15 - 16:15.
• Friday 09:15 - 16:15.
• Saturday Closed.
• Sunday Closed.

Collapse all Expand all

• Comments View
  • Please contact the venue for appointments on Saturday.
• Comments View
  • Please contact the venue for appointments on Saturday availability.
• Comments View
  • Please contact the venue for appointments on Saturday.
• Comments View
  • Please contact the venue for appointments on Saturday availability.
• Comments View
  • Please contact the venue for appointments on Saturday.
• Comments View
  • Please contact the venue for appointments on Saturday availability.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

Collapse all Expand all

• Venue Car Park View
  • Parking is free for all users.
  • The car park is located at the front of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 1 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 310cm x 390cm (10ft 2in x 12ft 10in).
  • The nearest Blue Badge bay is 10m (10yd 2ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located at the front of the venue opposite the car park.
  • There is step-free access at this entrance.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 126cm (4ft 2in).
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 80cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 100cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Comments View
  • There is a push button to exit that is 87cm in height.

You are on Level Change (Approaching Reception). Skip to the next section.

Level Change (Approaching Reception)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located beyond the main entrance.
• The ramp/slope gradient is steep.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does not have handrails.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• This venue does play background music.
• Music is played in some parts of the venue.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are good.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 15m (16yd 1ft) from the main entrance.
• There is not level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are good.
• There is not a hearing assistance system.

You are on The Georgian Room. Skip to the next section.

The Georgian Room

• The Georgian Room is located opposite to the reception desk as you enter.
  
• The door is single with locked extension leaf, pull to open, heavy and measures 85cm in width.
  
• As you enter the room, there is a counter on the right which is 72cm in height.
  
• The room has luxury vinyl flooring with varied lighting levels.
  
• There are seats available with armrests if needed, but most are without armrests.
  
• There is an alternative entrance for access if required and this acts as an exit to this room.
  
• The alternative entrance door is a double door, pull to open, heavy and 110cm in width with a slight ramp in front of the entrance, with no handrails.
  
• There is a folding door that joins to the next room to create a larger space.

You are on Citizenship and Wedding Waiting Room. Skip to the next section.

Citizenship and Wedding Waiting Room

• The Citizenship and Wedding Waiting Room is located opposite the reception desk as you enter.
  
• The door is single with locked extension leaf, pull to open, heavy and measures 85cm in width.
  
• As you enter the room, there is a counter on the right which is 110cm in height.
  
• The room has luxury vinyl flooring and lighting levels are varied.
  
• There are seats available with armrests if needed but most are without armrests.
  
• There is a folding door that joins to The Georgian room to create a larger space.

You are on Other Floors. Skip to the next section.

Other Floors

Collapse all Expand all

• Steps View
  • The floors which are accessible by stairs are G and 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are good.
• Other View
  • The area(s)/service(s) on the floors which are not accessible is/are waiting rooms and register offices.
• Comments View
  • Members of staff are happy for meetings to be held down stairs if anyone cannot access upstairs as there is no lift available.

You are on Accessible Toilet (Right Hand Transfer). Skip to the next section.

Accessible Toilet (Right Hand Transfer)

• Accessible toilet facilities are available.

Collapse all Expand all

• Location and Access View
  • There is tactile and pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 10m (10yd 2ft) from the main entrance.
  • This accessible toilet is located at the rear of the venue.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 210cm x 144cm (6ft 11in x 4ft 9in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 110cm (3ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is twist/turn.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary, general domestic waste and clinical waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 50cm (1ft 8in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • There is a low colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 95cm (3ft 1in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.
• Comments View
  • Accessible toilet is available for all, please refer to Accessible Toilet section.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.