You are on Location. Skip to the next section.

Location

• The venue is situated outside the centre of the town.
• This venue is situated in Luton.
• There is not a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Luton Airport Parkway.

You are on Opening Times (February - October). Skip to the next section.

Opening Times (February - October)

• Monday 10:00 - 17:00.
• Tuesday 10:00 - 17:00.
• Wednesday 10:00 - 17:00.
• Thursday 10:00 - 17:00.
• Friday 10:00 - 17:00.
• Saturday 10:00 - 17:00.
• Sunday 10:00 - 17:00.

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• Comments View
  • The venue is open 11:00 - 17:00 on bank holidays.

You are on Opening Times (November - January). Skip to the next section.

Opening Times (November - January)

• Monday 10:00 - 16:00.
• Tuesday 10:00 - 16:00.
• Wednesday 10:00 - 16:00.
• Thursday 10:00 - 16:00.
• Friday 10:00 - 16:00.
• Saturday 10:00 - 16:00.
• Sunday 10:00 - 16:00.

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• Comments View
  • The venue opens 11:00 - 16:00 on bank holidays.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 6 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 360cm x 550cm (11ft 10in x 18ft 1in).
  • The nearest designated bay is 50m (54yd 2ft) from the main entrance.
  • The furthest designated bay is 60m (65yd 1ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb / non stepped access from the car park to the venue.
  • The dropped kerb does not have tactile paving.
  • The patron does not have to cross a road.
  • The car park does have a height restriction barrier.
  • The maximum height is 200cm (6ft 7in).
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the venue.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 135cm.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 113cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the first entrance door.
  • The gradient of the ramp/slope is slight.

You are on Outside Access (Garden Café Entrance). Skip to the next section.

Outside Access (Garden Café Entrance)

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• Entrance View
  • This information is for the entrance located along the garden path, to the left.
  • There is step-free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 200cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Outside Access (Museum Entrance). Skip to the next section.

Outside Access (Museum Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the museum.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 149cm.
• Ramp/Slope View
  • The ramp/slope is located leading to the entrance.
  • The gradient of the ramp/slope is steep.

You are on Reception. Skip to the next section.

Reception

• The desk is 3m (3yd 10in) from the main entrance.
• There is level access to reception from the entrance.
• The reception desk is high.
• The desk does not have a lowered section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The hearing system is available only on request.
• The type of system is a fixed loop.
• Staff are trained to use the system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• This venue does play background music.
• Music is played in the café and the shop.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

You are on Museum. Skip to the next section.

Museum

• Exhibits cannot be audio described.
• Tactile signage for exhibits is available.
• The availability of tactile signage does not depend on exhibition.
• Braille signage for exhibits is not available.
• Touch tours are not available.
• Video tours are available.
• There is not a hearing assistance system.
• Concessions are not available.
• There is a wheelchair to borrow.
• To borrow the wheelchair, please contact a member of staff.

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• Comments View
  • Audio descriptions are available at this venue with 24 hours notice.

You are on Eating and Drinking. Skip to the next section.

Eating and Drinking

• The following information is for the café.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 4m (4yd 1ft) from the garden café entrance.
• The distance between the floor and the lowest table is 45cm (1ft 6in).
• The distance between the floor and the highest table is 110cm (3ft 7in).
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are available.
• Menus are hand held and wall.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is light meals and snacks.

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• Comments View
  • There is additional seating in the garden area located to the rear of the café.

You are on Gardens. Skip to the next section.

Gardens

• There are various paths throughout the gardens.
• There are some easy and steep slopes in places along the paths.
• There are grass areas throughout the gardens.
• There is some accessible play equipment available in the playground.

You are on Accessible Toilet (Discovery Centre). Skip to the next section.

Accessible Toilet (Discovery Centre)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and Braille signage on or near the toilet door.
  • This accessible toilet is approximately 25m (27yd 1ft) from the main entrance.
  • This accessible toilet is located down the garden path and to the right of the venue.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 145cm x 215cm (4ft 9in x 7ft 1in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 75cm (2ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is twist/turn.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are non-infectious waste and sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 50cm (1ft 8in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 95cm (3ft 1in).
• Comments View
  • There is a similar accessible toilet available in the discovery hall, with lateral transfer space to the right (photograph 3).

You are on Standard Toilet(s) (Discovery Centre). Skip to the next section.

Standard Toilet(s) (Discovery Centre)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located down the garden path and to the right of the venue.
  • The female and male toilets are approximately 25m (27yd 1ft) from the main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels are bright.

You are on Accessible Toilet (Discovery Gardens). Skip to the next section.

Accessible Toilet (Discovery Gardens)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 100m (109yd 1ft) from the main entrance.
  • This accessible toilet is located at the rear of the venue, within the discovery gardens.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 150cm x 210cm (4ft 11in x 6ft 11in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is twist/turn.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 50cm (1ft 8in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 130cm (4ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • The lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 90cm (2ft 11in).

You are on Standard Toilet(s) (Discovery Gardens). Skip to the next section.

Standard Toilet(s) (Discovery Gardens)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located at the rear of the venue, within the discovery gardens.
  • The female and male toilets are 100m (109yd 1ft) from the main entrance.
  • Inside the venue, there is not level access to the female and male toilet.
  • Lighting levels are medium.

You are on Level Change (Discovery Gardens Toilets). Skip to the next section.

Level Change (Discovery Gardens Toilets)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located leading up to the standard toilets.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.

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• Comments View
  • There are three wheelchairs and two motorised scooters available to borrow.