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Luton Shopmobility

Level 3 Market Car Park, The Mall, Luton, LU1 2LJ

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Access Guide

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Introduction

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    • This shopmobility is located on the third floor of The Mall multi-storey car park.

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Luton.
  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Luton.
  • The venue is in a shopping mall.

Opening Hours

Parking

  • for more information on parking, please visit The Mall access guide.
  • http://www.disabledgo.com/.

Outside Access (Main Entrance)

  • This information is for the entrance located on the 3rd floor of the multi-storey car park.
  • There is level access into the venue.
  • Level access is via lift.
  • The main doors open automatically.
  • The doors are single width.
  • The door opening is 95cm (3ft 1in) wide.

Reception

  • The desk is 3m (3yd 10in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is low (76cm or lower).
  • The lighting levels are bright.
  • There is not a hearing assistance system.

Inside Access

  • There is level access to the service(s).
  • This venue does play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are bright.

Shopmobility

  • Route maps are not available.
  • Manual wheelchairs are available.
  • Powered wheelchairs are not available.
  • Powered scooters are not available.
  • Equipment does not have to be booked in advance.
  • There is a hire charge.
  • Escorts are not normally available to assist around town / city.
  • Trained escorts are not available for people with a visual impairment.
  • Trained escorts are not available for people with a hearing impairment.

Toilet with Adaptations

  • Accessible toilet facilities are not available.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.