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Luton Train Station

Station Road, Luton, LU1 2LT

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Access Guide

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Location

  • The venue is in a pedestrian area.
  • There is a bus stop within 150m (164yds) of the venue.

Opening Times

  • The venue is open 24hrs.

Parking (Multi Storey)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is located to the rear of the building.
    • The car park type is multi storey.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 10+ designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 380cm x 600cm (12ft 6in x 19ft 8in).
    • The nearest designated bay is 50m (54yd 2ft) from the High Town entrance.
    • The furthest designated bay is 70m (76yd 1ft) from the High Town entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is not a designated drop off point.

Other Floors (Multi Storey)

  • Steps View
    • The floors which are accessible by stairs are G-1-2-3-4-5-6.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.

Lift (Multi Storey)

  • There is a lift for public use.
  • The lift is located to the left as you enter the multi storey car park from the High Town entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2-3-4-5-6.
  • The lift is 30m (32yd 2ft) from the High Town entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 160cm x 160cm (5ft 3in x 5ft 3in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Parking (Station Road)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located at the front of the building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 5 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 280cm x 550cm (9ft 2in x 18ft 1in).
    • The nearest designated bay is 45m (49yd 8in) from the Station Road entrance.
    • The furthest designated bay is 75m (82yd 1in) from the Station Road entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is a designated drop off point.
    • The drop off point is located next to the blue badge parking bays.
    • There is a dropped kerb from the drop off point.
    • There is tactile paving on the dropped kerb.

Outside Access (Station Road)

  • This information is for the entrance located on Station Road, leading into platform 5.
  • There is level access into the venue.
  • The main door(s) open automatically (away from you).
  • The doors are double width.
  • The door opening is 170cm (5ft 7in) wide.

Outside Access (Town Centre Entrance)

  • This information is for the entrance located ahead after exiting the lift.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The door opening is 210cm (6ft 11in) wide.

Level Change (Town Centre Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located just after you exit the lift.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does not have handrails.
  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located leading up to the entrance.
  • There is / are 15+ step(s) to the area / service.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a standard and / or platform lift to access this service.
  • The lift does bypass the step(s).

Lift (Town Centre Entrance)

  • There is a lift for public use.
  • The lift is located to the right of the Station Road entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-Concourse.
  • The lift is 5m (5yd 1ft) from the town centre entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 100cm (3ft 3in).
  • The dimensions of the lift are 150cm x 150cm (4ft 11in x 4ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Outside Access (High Town Entrance)

  • This information is for the entrance located leading into the concourse from the multi storey car park.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The door opening is 370cm (12ft 2in) wide.

Level Change (High Town Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading from high town - multi storey.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does not have handrails.

Reception (Ticket Office)

  • The desk is 15m (16yd 1ft) from the town centre entrance.
  • There is level access to reception from the entrance.
  • This is by lift.
  • The reception desk is medium height (77cm - 109cm).
  • The desk does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The hearing system is available only on request.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Opening Times View
    • Monday 05:45 - 21:45.
    • Tuesday 05:45 - 21:45.
    • Wednesday 05:45 - 21:45.
    • Thursday 05:45 - 21:45.
    • Friday 05:45 - 21:45.
    • Saturday 05:45 - 22:00.
    • Sunday 06:45 - 21:45.

Inside Access

  • There is level access to the service.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Train Station

  • The station is staffed.
  • There is an office to obtain help.
  • The office to obtain help is 20m (21yd 2ft) from the stairs.
  • This office is located on platform 4.
  • There is a ticket office.
  • The ticket office is located to the right as you enter the station from high town entrance.
  • The ticket office is 15m (16yd 1ft) from the town centre entrance.
  • The train companies operating from within this station are Thameslink East Midlands Trains.
  • The train companies that operate within this station include:.
  • Please click here for access information for Thameslink.
  • Please click here for access information for East Midlands Trains.
  • There is a taxi rank at the station.
  • The taxi rank is located next to the Station Road car park.
  • The taxi rank is 45m (49yd 8in) from the Station Road entrance.
  • Shops and services within the station include Kimbo Cafe.
  • All key concourse shops and services have level access.
  • There are 5 platform(s) in the station.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1-5.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 5.
    • Accessible toilets are not located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, please ask a member of staff.

Train Station Platform

  • This information is for platform(s) 1-5.
  • The platform(s) which has/have level access is / are 5.
  • The platform(s) accessed by lift is / are 5.
  • The platform(s) accessed by steps only is / are 1-4.

Level Change (Platforms)

  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located leading from the concourse to the platforms.
  • There is / are 15+ step(s) to the area / service.
  • The lighting levels at the steps are medium.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 12m (13yd 4in) from the Station Road entrance.
    • The accessible toilet is located to the left of the ticket barrier.
    • There is not level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door weight is light.
    • The dimensions of the accessible toilet are 140cm x 210cm (4ft 7in x 6ft 11in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 75cm (2ft 6in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is fully functional.
    • It is not a push button style of alarm.
    • Disposal facilities are available in the cubicle.
    • There is a coat hook.
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is fair.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 85cm (2ft 9in).

Level Change (Accessible Toilet)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located to the right as you face the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does have handrails.
  • The handrails are on the left going up.
  • The ramp or slope does not bypass the step(s).

Standard Toilet(s)

Level Change (Standard Toilets)

  • There is a / are step(s) to access this area / service.
  • The step(s) is/are located in front of the entrance.
  • There is / are 1 step(s) to the area / service.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do not have handrails.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.