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Luton Train Station

Station Road, Luton, LU1 2LT

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Access Guide

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Introduction

  • As Leagrave and Luton Train Stations do not have lift access to the platforms, you should be able to pre-book through the Thameslink ‘Assisted Travel Team’ to depart the train at Luton Parkway, and get a free taxi to your required station.
  • Please refer to the station accessibility information section for more details on the physical features and facilities, including step-free access. If you have a disability and wish to use a station which is not accessible to you due to a physical feature, (such as steps to platforms), the station will provide alternative transport for you, (normally a taxi), between the inaccessible station and the nearest or most convenient accessible station. There is no additional cost for this service above the cost of your rail ticket. Please call the Assisted Travel team in advance of travel to organise this. Both wheelchair accessible taxis and those that are not can be booked in advance, please discuss your requirements with the Assisted Travel team.
  • For more information please click here
  • To book assistance online please click here
  • Alternatively you can call on 0800 058 2844 or Textphone on 0800 138 1018
  • The assisted travel helpline is open 24 hours a day, except on Christmas Day.

Location

  • The venue is in a pedestrian area.
  • There is a bus stop within 150m (164yds) of the venue.

Opening Times

  • The venue is open 24hrs.

Parking (Multi Storey - Midland Road)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is located to the rear of the building within Midland Road.
    • The car park type is multi storey.
    • Parking spaces for Blue Badge holders cannot booked in advance.
    • There is/are 10+ Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 380cm x 600cm (12ft 6in x 19ft 8in).
    • The nearest Blue Badge bay is 50m (54yd 2ft) from the High Town entrance.
    • The furthest Blue Badge bay is 70m (76yd 1ft) from the High Town entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Other Floors (Multi Storey)

  • Steps View
    • The floors which are accessible by stairs are G-1-2-3-4-5-6.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.

Lift (Multi Storey)

  • There is a lift for public use.
  • The lift is located to the left as you enter the multi storey car park from the High Town entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2-3-4-5-6.
  • The lift is approximately 30m (32yd 2ft) from the High Town entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 160cm x 160cm (5ft 3in x 5ft 3in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Parking (Station Road)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located at the front of the building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot booked in advance.
    • There is/are 5 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 280cm x 550cm (9ft 2in x 18ft 1in).
    • The nearest designated bay is 45m (49yd 8in) from the Station Road entrance.
    • The furthest designated bay is 75m (82yd 1in) from the Station Road entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is a designated drop off point.
    • The drop off point is located next to the blue badge parking bays.
    • There is a dropped kerb from the drop off point.
    • There is tactile paving on the dropped kerb.

Outside Access (Station Road)

  • Entrance View
    • This information is for the entrance located On Station Road, leading to platform 5.
    • There is step-free access at this entrance.
    • The main door(s) open(s) automatically (away from you).
    • The door(s) is/are double width.
    • The width of the door opening is 156cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Outside Access (Town Centre Entrance)

  • Entrance View
    • This information is for the entrance located ahead after exiting the lift/stairs.
    • There is stepped access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 210cm.
  • Step(s) View
    • The step(s) is/are located to the right of Station Road entrance, leading up to Town Centre Entrance.
    • There is/are 15+ step(s).
    • The step(s) is/are clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 16cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a second lower handrail.

Lift (Town Centre Entrance)

  • There is a lift for public use.
  • The lift is located to the right of the Station Road entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-Concourse.
  • The lift is approximately 5m (5yd 1ft) from the Town Centre entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 100cm (3ft 3in).
  • The dimensions of the lift are 150cm x 150cm (4ft 11in x 4ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.

Outside Access (High Town Entrance)

  • Entrance View
    • This information is for the entrance located leading onto the concourse from the multi storey car park.
    • There is ramped/sloped access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 370cm.
  • Ramp/Slope View
    • The ramp/slope is located leading onto the concourse from the multi storey car park.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The ramp/slope does not bypass the step(s).

Reception (Ticket Office)

  • The desk/counter is 15m (16yd 1ft) from the town centre entrance.
  • There is level access to the desk/counter from the entrance.
  • Level access to the desk/counter is via lift.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are moderate to good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • The hearing assistance system was not tested at the time of the survey.

Ticket Barriers

  • Photographs 1 and 2 show Station Road Ticket Barrier
  • The standard ticket barriers open automatically away from you and have an opening width of 62cm.
  • The wide ticket barriers open automatically away from you and have an opening width of 106cm.
  • The wide ticket barriers are suitable for wheelchair users and passengers with buggies/children and luggage.
  • There is a member of staff available at the ticket barriers for any assistance needs or queries.
  • Photographs 3- 5 show Main Concourse
  • The standard ticket barriers open automatically away from you and have an opening width of 62cm.
  • The wide ticket barriers open automatically away from you and have an opening width of 106cm.
  • The wide ticket barriers are suitable for wheelchair users and passengers with buggies/children and luggage.
  • There is a member of staff available at the ticket barriers for any assistance needs or queries.

Train Station

  • The station is staffed.
  • There is an office to obtain help.
  • The office to obtain help is 20m (21yd 2ft) from the stairs.
  • This office is located on platform 4.
  • There is a ticket office.
  • The ticket office is located on the main concourse.
  • The ticket office is 15m (16yd 1ft) from the Town Centre entrance.
  • The train companies operating from within this station are Thameslink and East Midlands trains.
  • The train companies that operate within this station include:.
  • Please click here for access information for Thameslink.
  • Please click here for access information for East Midlands trains.
  • There is a taxi rank at the station.
  • The taxi rank is located to the front of the venue on Station Road.
  • The taxi rank is 45m (49yd 8in) from the Station Road Entrance.
  • Shops and services within the station include The Baguettes Café and I luv Coffee.
  • All key concourse shops and services have level access.
  • There are 5 platform(s) in the station.
  • The platform(s) which has/have level access is / are 5.
  • The platform(s) accessed by steps only is / are 1, 2, 3 and 4.
  • The platform(s) which can be accessed by using alternative outside access entrances only is / are 5.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1, 2, 3, 4 and 5.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) on platform 5.
    • Accessible toilets are not located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, please contact a member of staff.

Level Change (Platforms)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located leading from the concourse to the platforms.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are moderate to good.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Accessible Toilet (Left Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 12m (13yd 4in) from the Station Road entrance.
    • This accessible toilet is located to the left of the ticket barrier.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 140cm x 210cm (4ft 7in x 6ft 11in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 75cm (2ft 6in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 105cm (3ft 5in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a fair colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 85cm (2ft 9in).

Level Change (Accessible Toilet)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located to the right as you face the entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on the left going up.
  • The width of the ramp/slope is 140cm (4ft 7in).
  • The ramp/slope does not bypass the step(s).

Standard Toilet(s)

Level Change (Standard Toilets)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of the entrance.
  • There is/are 1 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is not a/are not handrail(s) at the step(s).

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.