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Ayr Central Car Park

Mill Street, Ayr, KA7 1TP

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Access Guide

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Opening Times

  • Monday 07:00 - 18:00.
  • Tuesday 07:00 - 18:00.
  • Wednesday 07:00 - 18:00.
  • Thursday 07:00 - 19:30.
  • Friday 07:00 - 18:00.
  • Saturday 07:00 - 18:00.
  • Sunday 07:00 - 17:00.

Getting Here

Getting Help and Assistance

  • Guest services associates, Security officers and Cleaning operatives receive Autism Awareness training.
  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information
  • British Sign Language interpreters cannot be provided on request.
  • Guest Services Associates do receive training in escorting visually impaired people.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • There is a meeting room on the ground floor of the Management Suite for a place of safety.
  • The venue offers a quiet shopping experience.
  • A Quiet Shopping Experience takes place weekly on varying days between 10:00 and 11:00. Please contact the shopping centre for more information.
    The Toy Town store here does this on Sundays.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include mobility scooters and wheelchairs.
  • To obtain mobility aids please contact a member of staff.

Parking

  • The shopping centre does have its own parking facilities.
  • The car park is located beneath the shopping centre, off Mill Street.
  • The car park type is underground.
  • The car park does have a height restriction barrier.
  • The maximum height of the restriction barrier is 210cm (6ft 11in).
  • The car park does have a barrier control system.
  • The car park surface is concrete.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 10+ designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 226cm x 520cm (7ft 5in x 17ft 1in).
  • There is a 120cm marked zone around the Blue Badge parking bay(s).
  • Parking View
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
  • Paying View
    • There are parking charges for the car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park and throughout the car park.
    • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
    • Parking is not free for Blue Badge holders.
    • To see the parking charges please click here (opens new tab).
    • Payment machines are located in the lift lobby of the car park and throughout the car park.
    • There is not a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The entrance is clearly visible from the car park.
    • The surface on the approach to the entrance is concrete.
    • There is not a road to cross between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 15m (16yd 1ft) from the lift.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

Approach (Car Park Entrance)

  • The surface of the approach is stone/concrete tiles and block paving.
  • The approach surface is uneven in places.
  • Approach View
    • There is step-free access on the approach.
  • Comments View
    • There is an easy slope which bypasses 2 steps without handrails if coming from the central walkway.
    • Please refer to the main shopping centre guide for further details.

Outside Access (Car Park Entrance)

  • This information is for the entrance located near Smith Street.
  • This entrance gives access to the stairs to the car park.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'CAR PARK ENTRANCE'.
  • There is stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 147cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 180cm.
  • Step(s) View
    • The step(s) is/are located between the two sets of doors.
    • There is/are 15+ step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are good.
  • Comments View
    • The main car park lift can be used to bypass these steps.

Other Floors

  • Stairs can be used to access other floors.
  • The stairs are located in the centre of the car park to Skye Square.
  • The floors which are accessible by stairs are car park and shopping centre.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are varied.

Lift

  • There is a lift for public use.
  • The lift is located in the centre of the shopping centre or car park.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 78m (85yd 11in) from the Smith Street entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are car park and shopping centre.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is low.
  • The colour contrast between the external lift control plate and the wall is high.
  • The clear door width is 91cm (2ft 12in).
  • The dimensions of the lift are 150cm x 190cm (4ft 11in x 6ft 3in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • Comments View
    • The lift is located in the centre of the car park, near the Blue Badge bays.

Accessible Toilet(s)

  • There is an/are accessible toilet(s) for public use.
  • The accessible toilet was out of use at the time of the survey.
  • Location and Access View
    • This accessible toilet is located in the car park, across to the right from the lift.
    • This accessible toilet is approximately 63m (68yd 2ft) from the lift.
    • There is step-free access to the accessible toilet.
    • Clear wayfinding signage for the toilet(s) is provided.
  • Features and Dimensions View
    • This is a shared toilet.
    • There is pictorial signage on or near the toilet door.
  • Comments View
    • The car park toilets and baby changing facilities were being refurbished at the time of the survey (November 2019).
    • An accessible toilet on the ground floor of the management suite can be used upon request via any member of staff.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • The nearest standard toilet(s) is/are located in the management suite.
  • The female and male toilet facilities that were surveyed are located across to the right from the lift.
  • The female and male toilets are approximately 63m (68yd 2ft) from the lift.
  • There is step-free access to the female and male toilet(s).
  • There is pictorial signage on or near the toilet door.
  • Comments View
    • The car park toilets and baby changing facilities were being refurbished at the time of the survey (November 2019).