You are on Getting Here. Skip to the next section.

Getting Here

• From the M4, take junction 25a or 26 and follow signage to the Cwmbran Centre.
• The Cwmbran Centre has 3000 parking spaces split over 5 car parks. Blue Badge and parent and child bays are available in the car parks.
• For more information on getting to the Cwmbran Centre by road please click here (opens new tab).
• For more information on parking at the Cwmbran Centre please click here (opens new tab)
• There is a bus stop within 150 metres of the shopping centre.
• There is a bus stop directly outside the Cwmbran Centre.
  The bus services stopping at this stop include Stage Coach and Stage Coach Gold with the following bus routes: X1, X3, X5, X15 and X24 and 58 and 73.
• For more information on Stagecoach Buses please click here (opens new tab).
• The nearest railway station is Cwmbran.
• Cwmbran Station is approximately 0.7 mile (14 minute walk) from the Cwmbran Centre.
• For more information on Cwmbran Station (National Rail) please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information
• Guest Services Associates do receive training in escorting visually impaired people.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• A place of safety is available in the Shopping Centre Management Offices.
• The venue does not offer a quiet shopping experience.
• Water bowls for assistance dogs are not available.
• There are mobility aids available.
• The mobility aids available include tri wheel walkers, motorised wheelchairs, mobility scooters, walking frames, wheelchairs and walking sticks.
• To obtain mobility aids please contact Torfaen Community Transport.

You are on Location of Toilet/Changing Facilities. Skip to the next section.

Location of Toilet/Changing Facilities

• Changing Places facilities are located in ASDA.
  Please see the separate Access Guide for information on the Changing Place.
• Accessible toilet facilities are located by the bus terminal and the Monmouth Square Car Park.
• Female and male standard toilet facilities are located by the bus terminal and the Monmouth Square Car Park..

You are on Approach (Bus Terminal Toilet Block). Skip to the next section.

Approach (Bus Terminal Toilet Block)

• The surface of the approach is block paving.

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• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient.

You are on Outside Access (Bus Terminal Toilet Block). Skip to the next section.

Outside Access (Bus Terminal Toilet Block)

• This information is for the entrance located opposite the bus terminal of North Walk.
• This entrance gives access to the public toilets.
• The entrance area/door is not clearly signed.
• There is ramped/sloped access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The main door(s) open(s) towards you (pull).
• The door(s) is/are single width.
• The door(s) is/are permanently held open.
• The width of the door opening is 87cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.

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• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.

You are on Accessible Toilet(s) (Bus Terminal Toilet Block). Skip to the next section.

Accessible Toilet(s) (Bus Terminal Toilet Block)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located opposite the bus terminal.
  • This accessible toilet is approximately 2m (2yd 7in) from the public toilets entrance.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is provided.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from Torfaen Community Trust.
  • There is pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 151cm x 230cm (4ft 11in x 7ft 7in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 91cm (2ft 12in).
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general domestic waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 163cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is not a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • The toilet has a lid.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 107cm (3ft 6in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 96cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • The contrast between the internal door and wall is fair.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is good.
  • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is poor.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Standard Toilet(s) (Bus Terminal Toilet Block). Skip to the next section.

Standard Toilet(s) (Bus Terminal Toilet Block)

• Standard toilet facilities are available.
• The female toilet facilities that were surveyed are located opposite the bus terminal.
• The female toilet(s) is/are approximately 3m (3yd 10in) from the toilet block entrance.
• There is step-free access to the female toilet(s).
• There is pictorial signage on or near the toilet door.
• An ambulant toilet with wall-mounted grab rails is not available.
• There is not a lowered wash basin available.
• The wash basin(s) tap type is sensor.
• There is not a flashing fire alarm beacon within the toilets.
• Lighting levels are good.
• There is a/are similar standard toilet(s) available.
• The male toilet facilities that were surveyed are located opposite the bus terminal.
• The male toilet(s) is/are approximately 3m (3yd 10in) from the toilet block entrance.
• There is step-free access to the male toilet(s).
• There is pictorial signage on or near the toilet door.
• There is not a lowered urinal available.
• An ambulant toilet with wall-mounted grab rails is not available.
• There is not a lowered wash basin available.
• The wash basin(s) tap type is sensor.
• There is not a flashing fire alarm beacon within the toilets.
• Lighting levels are good.
• There is a/are similar standard toilet(s) available.
• Baby change facilities are located within the venue.
• Baby change facilities are located in the female standard toilets.
• There is step-free access to the baby change facilities.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 90cm (2ft 11in).

You are on Approach (Monmouth Square). Skip to the next section.

Approach (Monmouth Square)

• The surface of the approach is stone/concrete tiles.

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• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient.

You are on Access Point (Monmouth Square). Skip to the next section.

Access Point (Monmouth Square)

• This information is for the access point located on Monmouth Square.
• This access point gives access to Monmouth Square Car Park and public toilets.
• The access point is clearly signed.
• This access point sign says 'Monmouth Square Car Park and Toilets'.
• There is step-free access at this access point, via lift.
• There is a canopy or recess which provides weather protection at this access point.

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• Step(s) View
  • The step(s) is/are located to the right beyond the access point.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.
• Lift View
  • There is a lift to access this access point.
  • The lift does not bypass the ramp/slope.
  • The lift does bypass the step(s).

You are on Lift (Monmouth Square). Skip to the next section.

Lift (Monmouth Square)

• There is a lift for public use.
• The lift is located to the left beyond the access point.
• The lift is clearly visible from the entrance.
• The lift is approximately 6m (6yd 1ft) from the Monmouth Square Access Point.
• There is 1 other lift in this location.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are Levels 1 and 2.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 82cm (2ft 8in).
• The dimensions of the lift are 111cm x 220cm (3ft 8in x 7ft 3in).
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.
• There is a/are similar lift(s) available.

You are on Entrance (Monmouth Square Toilet Block). Skip to the next section.

Entrance (Monmouth Square Toilet Block)

• This information is for the entrance located on Monmouth Square.
• The entrance area/door is clearly signed.
• This entrance sign says 'male and female toilets'.
• There is ramped/sloped access at this entrance.
• There are no doors at this entrance.
• The width of the door opening is 240cm.
• The ramp/slope is located on the approach to the toilets.
• The gradient of the ramp/slope is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• There is a/are handrail(s) at the ramp.
• The handrail(s) is/are on both sides.

You are on Accessible Toilet(s) (Monmouth Square Toilet Block - Female Standard Toilets). Skip to the next section.

Accessible Toilet(s) (Monmouth Square Toilet Block - Female Standard Toilets)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located on Level 1 of Monmouth Square Car Park.
  • This accessible toilet is approximately 22m (24yd 2in) from the lift.
  • Clear wayfinding signage for the toilet(s) is provided.
• Features and Dimensions View
  • This is not a shared toilet.
  • There are separate female and male accessible toilets in the standard toilets.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a toilet attendant.
  • There is pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 300cm x 228cm (9ft 10in x 7ft 6in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 240cm (7ft 10in).
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a backrest and a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 116cm (3ft 10in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 97cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is poor.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 86cm (2ft 10in).

You are on Accessible Toilet(s) (Monmouth Square Toilet Block - Male Standard Toilets). Skip to the next section.

Accessible Toilet(s) (Monmouth Square Toilet Block - Male Standard Toilets)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located on Level 1 of Monmouth Square Car Park.
  • This accessible toilet is approximately 22m (24yd 2in) from the lift.
  • There is ramped/sloped access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is provided.
• Features and Dimensions View
  • This is not a shared toilet.
  • There are separate female and male accessible toilets in the standard toilets.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a toilet attendant.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is easy to open.
  • There is no lock for the toilet door.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 300cm x 228cm (9ft 10in x 7ft 6in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 156cm (5ft 1in).
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a backrest and a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 116cm (3ft 10in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 97cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is poor.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 86cm (2ft 10in).

You are on Standard Toilet(s) (Monmouth Square Toilet Block). Skip to the next section.

Standard Toilet(s) (Monmouth Square Toilet Block)

• Standard toilet facilities are available.
• The female toilet facilities that were surveyed are located on Level 1 of Monmouth Square Car Park.
• The female toilet(s) is/are approximately 22m (24yd 2in) from the lift.
• There is ramped/sloped access to the female toilet(s).
• There is written text signage on or near the toilet door.
• An ambulant toilet with wall-mounted grab rails is not available.
• There is not a lowered wash basin available.
• The wash basin(s) tap type is push.
• There is not a flashing fire alarm beacon within the toilets.
• Lighting levels are good.
• The male toilet facilities that were surveyed are located on Level 1 of Monmouth Square Car Park.
• The male toilet(s) is/are approximately 22m (24yd 2in) from the lift.
• There is ramped/sloped access to the male toilet(s).
• There is written text signage on or near the toilet door.
• There is a lowered urinal available.
• The height of the lowered urinal is 68cm.
• There are no vertical wall-mounted grab rails at the lowered urinal.
• The lowered urinal does not contrast visually with the wall.
• There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
• An ambulant toilet with wall-mounted grab rails is not available.
• There is not a lowered wash basin available.
• There is not a flashing fire alarm beacon within the toilets.
• Lighting levels are good.

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• Comments View
  • The lighting in some of the standard male cubicles is ultraviolet.

You are on Parent and Baby Room (Monmouth Square Toilet Block - Female Standard Toilets). Skip to the next section.

Parent and Baby Room (Monmouth Square Toilet Block - Female Standard Toilets)

• There is a parent and baby room for public use.
• The parent and baby room is located in the female standard toilets.
• There is step-free access to the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 98cm (3ft 3in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 74cm.
• The wash basin tap type is push.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.

You are on Parent and Baby Room (Monmouth Square Toilet Block - Male Standard Toilets). Skip to the next section.

Parent and Baby Room (Monmouth Square Toilet Block - Male Standard Toilets)

• There is a parent and baby room for public use.
• The parent and baby room is located in the male standard toilets.
• There is step-free access to the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is written text signage on or near the parent and baby room door.
• The baby change table is set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 98cm (3ft 3in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 74cm.
• The wash basin tap type is push.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.